| Mon | 05:45 am - 10:00 pm |
| Tue | 05:45 am - 10:00 pm |
| Wed | 05:45 am - 10:00 pm |
| Thu | 05:45 am - 10:00 pm |
| Fri | 05:45 am - 10:00 pm |
| Sat | 08:00 am - 05:00 pm |
| Sun | 08:00 am - 05:00 pm |
I have signed up for this gym in the past and it was fine but i signed up again for their cheapest membership, recently, and was surprised to see that they have been charging more than the agreed cost i signed up for. I called and no one has helped me yet. I've been told in the past that NYSC has a reputation of overcharging their customers without notification of a price change, but believed it was just an unfortunate incident. I guess they were right.
Avoid. Signed up for the $5 trial, I was assured there was no continuing commitment, then I was charged over $100 for a membership. I tried contacting George Lawrence over a dozen times through phone and email, only to be ignored. Ended up reporting this to my credit card as fraud.
I was defrauded by the membership counselor at the 502 Park Ave location. During our phone conversation on Nov. 8, in which I told her that I did not want to commit to a membership at the time, she offered me a $1 membership to get the rest of November for free. She also told me to cancel the membership right after I signed up in order to avoid being charged anything else. I agreed to sign up for this promotion to try out the gym. She asked for my credit card information and charged me $1. I canceled the membership a few hours later as she instructed.
A day later, I received an invoice for a $10 cancellation fee, which she completely left out when she explained to me that I could get the rest of November for just $1. I asked why I was being charged this and told her that she did not tell me I would be charged a cancellation fee when signing me up for the promotion. Her response was that she didn't realize I would be charged this fee because she is only a few months into the job. She said she would look into this and get back to me. I never got a call back. And it gets worse.
On December 1st, as I was reviewing my credit card charges, I noticed a $70 charge on my credit card from NYSC. Again, completely out of left field. I called her and asked her why I was being charged this and also let her know that she didn't get back to me about the $10 cancellation fee that she charged without telling me. She apologized again for these charges and said that she did not understand what she was offering me because she was new to the job. She said I was charged a $70 fee because I did not cancel 45 days in advance of December. She signed me up for the promotion on Nov 8th and I canceled on Nov 8th as per her instructions. It was impossible for me to cancel 45 days in advance. I asked to speak to a manager and asked for a refund. Manager said he would look into it.
The next day, I received a call back from the membership counselor. She said that unfortunately they cannot not give me a refund. No explanation of why. She said the best she could offer me was to allow me to attend the gym for the rest of December. The reason I didn't want to commit to a membership was because I didn't know where I was going to be in December. I refused this offer because that's not what I signed up for and definitely not what I want. I asked for a refund again and she hung up.
It is incomprehensible to me NYSC refuses to give me a refund when they know that they charged me for the amounts that I did not sign up for. They are completely aware of their mistakes, but continue to neglect to provide me with proper and reasonable recourse.
I came here to find out that their dishonest and fraudulent behavior is common practice. I submitted my complaint to the Better Business Bureau and the Federal Trade Commission and also submitted disputes through my credit card provider. I was not surprised to find out that they have countless related complaints on the BBB and that they also have a class action suit against them.
This is a horribly managed business. Stay away.
AVOID. Visited this club a few weeks ago after having signed up for a spin class. Checked in and then walked around for a bit; the club looked nice. I then went back to the front desk to pick up my class pass. As I got there, there was a lady trying to check in, but she was clearly confused as the person at the front desk was describing how this was a "different" kind of NYSC. I then noticed a sign that turned away from the desk as you checked in, which indicated this as an Elite NYSC and noting that if you were not an Elite member, you'd be charged an additional $20 per visit. Once the lady finished, I asked if I'd be subject to this and they said yes. I argued, saying the sign was not visible when I checked in, to which they replied "well, the club does look different..." (???). I then offered to leave immediately. They said that wouldn't matter, but did say they'd remove the $20 fee since the sign was not visible and nobody had explained this to me upon check in. Note there is also nothing indicating this policy on the website.
Here we are a few weeks later, and the charge is still there. I emailed them to inquire about it and have heard nothing back. Thanks to Google reviews for giving us all a voice in these nonsense situations. Avoid this club.
This place is great. Premium gym and trainers
I simply love this gym. I don't know what I would do without it. It is close to work, close to Central Park and has all machinery and classes you need. Listen, the place isn't perfect (plumbing issues, could be cleaner) but let's not be picky and overly analytical...it's a gym! You get the workout you need from it, shower and go.
I have a passport membership and this is the closest gym to my apartment. Unfortunately this is one of the worst ones... Broken ventilation making it very humid and smelly. More than half (not exaggerating) of the treadmills are broken/not working properly (slanted/not evenly grounded, randomly shuts off, doesn't start, speed adjustment does not work, belt sounds like it will blow up any moment). Sometimes there would be labels on the machine explaining it needs repair, but when the label is removed a few days later it's still the same broken machine. This is the first gym that I noticed not putting broken labels on broken machines...
Surprisingly in the mornings it is not that busy, good variety of machines. Although some machines are a little run down (broken hand grip etc), also I think the men's changing room always smells a little funny...
=== update on 2018/8/24, downgrade to 1 star ===
today my locker was broken in and $200 cash was stolen from my wallet. in a near-by trash can i found 2 other clipped locked so i'm not the only victim today.
i have heard from other member that this is problem in the location, multiple incidents where locks on locker are clipped and things stolen.
i'm frustrated that given that it is a known issue, no step has been taken to improve the situation. how about install some security cameras?
just while i'm at it, also want to point out other minor issues at that location:
- during busy hour sometimes there is not enough towels provided. literally people will want to take a shower but there is no towel
- sometimes dirty garment bags run out and no one would refill
at this point the proximity of this location to my office is the only reason i still go there...
Surprisingly in the mornings it is not that busy, good variety of machines. Although some machines are a little run down (broken hand grip etc), also I think the men's changing room always smells a little funny...
=== update on 2018/8/24, downgrade to 1 star ===
today my locker was broken in and $200 cash was stolen from my wallet. in a near-by trash can i found 2 other clipped locked so i'm not the only victim today.
i have heard from other member that this is problem in the location, multiple incidents where locks on locker are clipped and things stolen.
i'm frustrated that given that it is a known issue, no step has been taken to improve the situation. how about install some security cameras?
just while i'm at it, also want to point out other minor issues at that location:
- during busy hour sometimes there is not enough towels provided. literally people will want to take a shower but there is no towel
- sometimes dirty garment bags run out and no one would refill
at this point the proximity of this location to my office is the only reason i still go there...
I received a one year membership as a gift and it turned out to be the best thing anyone has ever given me. The gym is not perfect (sometimes a little too warm) but the attitude of the staff makes up for it: they are all upbeat, friendly, helpful and supportive, and there are always plenty of available machines. The best part has been the personal training - I was hesitant at first because everyone seemed so young but my trainer Keron is amazing - he is patient, very knowledgeable, creative, considerate of my many issues and just a lot of fun to work with. I am very happy with this gym.
I received a one year membership as a gift and it turned out to be the best thing anyone has ever given me. The gym is not perfect (sometimes a little too warm) but the attitude of the staff makes up for it: they are all upbeat, friendly, helpful and supportive, and there are always plenty of available machines. The best part has been the personal training - I was hesitant at first because everyone seemed so young but my trainer Keron is amazing - he is patient, very knowledgeable, creative, considerate of my many issues and just a lot of fun to work with. I am very happy with this gym.
Terrible place to work out. Been coming here for the sunmer and I can't wait for my subscription to expire. People don't respect the equipment and the staff does little to maintain order. Weights are racked haphazardly (i.e. 25lb discs rafrac behind 45lb discs) which is irritating and wastes time. It's hard to find equipment (like clamps) because people use them and put them wherever. Went today and they had two sets of speakers blasting different music. Very distracting. As if yhat wasn't enough the membership is expensive. Disappointing.
Terrible place to work out. Been coming here for the sunmer and I can't wait for my subscription to expire. People don't respect the equipment and the staff does little to maintain order. Weights are racked haphazardly (i.e. 25lb discs rafrac behind 45lb discs) which is irritating and wastes time. It's hard to find equipment (like clamps) because people use them and put them wherever. Went today and they had two sets of speakers blasting different music. Very distracting. As if yhat wasn't enough the membership is expensive. Disappointing.
Management is horrible. They will make it almost impossible for you cancel your monthly membership unless you pay enormous fee and additional monthly membership that you do not need and did not agree to when you signed up for a membership. You can find better gyms for the same price in town.
I work out here mon-fri the staff is friendly, but the place is dirty. Some machines need to be updated, ceiling tiles are missing and wires showing. I've been to gyms that charge alot less with better machines and a whole lot cleaner. I definitely expected alot more from a "high end" gym
I work out here mon-fri the staff is friendly, but the place is dirty. Some machines need to be updated, ceiling tiles are missing and wires showing. I've been to gyms that charge alot less with better machines and a whole lot cleaner. I definitely expected alot more from a "high end" gym
I take Total Body conditioning with Anthony Truly. I register for all his classes to make sure that the class is not overbooked and I do not have to exercise too close to another person. However for this class, even if you register in advance, you are going to exercise within few inches from another person! People put their weights anywhere they want, there are no rows and no order. Basically, if you are not impudent enough, you will not get your spot! So disorganized and undisciplined! Please fix it because I love Anthony`s class
I take Total Body conditioning with Anthony Truly. I register for all his classes to make sure that the class is not overbooked and I do not have to exercise too close to another person. However for this class, even if you register in advance, you are going to exercise within few inches from another person! People put their weights anywhere they want, there are no rows and no order. Basically, if you are not impudent enough, you will not get your spot! So disorganized and undisciplined! Please fix it because I love Anthony`s class
interesting layout. multi-leveled mezzanine style that compartmentalize areas and still maintains openness.a small ante room of cardio machines could use an overhaul,,,like more or better machines. unexpected surprise
NO EXCUSES....I go to get fit. Their space is nice and clean
This is a nice clean place that has all the equipment you need. The class selection is also good for a relatively small gym. The only reason that I would mark it down is that it's usually very crowded. That's obviously because of its location. OTOH, I give NYSC kudos for investing in such a high-rent location.
Good gym, compared to other NYSC locations. Every time I am here it is never empty. Maybe due to its location, but there is always a good amount of people working out at all times. There are personal trainers of you need help. The locker room has plenty of lockers. Big shower room, with sauna, towels provided.
Typical middle of the road sports club. They very depending on location. I use 145th st. It's a dump. Front desk check girl on weekends is rude and appears to not care one bit about her job greeting members. Men's locker rooms are filthy. Towels all over the place. Showers could use a good bleaching. I use the gym strictly because location and use 59th close to work. Member of NYSC because they have so many throughout Manhattan, I can always find a club based on my schedule.
Fantastic gym. I love this location because of the group class selections and the staff is amazing. Very clean always.
The locker room is clean and showers are not too bad. Only complaint is around lunch time sometimes there is a line for the shower. The real reason this location gets 5 stars - is because of its location. Super easy to pop in at lunch time - get changed - and go for a jog in Central Park. My go to for running outside is this location.
a decent place to lift things that are heavy. Smells kind of weird sometimes and there is only 1 squat rack. Pretty busy unless you go during off hours.
Surprisingly in the mornings it is not that busy, good variety of machines. Although some machines are a little run down (broken hand grip etc), also I think the men's changing room always smells a little funny...
Super friendly stuff, locker room is clean! If eel very comfortable there, just wish it had a bit more space, but it's Nyc, I think the place is great and the stuff is super cool!
Crowded and is a maze. All the machines are so close together you don't need to worry about not having a spotter. Since you help lift weights together.
The locker room is clean and showers are not too bad. Only complaint is around lunch time sometimes there is a line for the shower. The real reason this location gets 5 stars - is because of its location. Super easy to pop in at lunch time - get changed - and go for a jog in Central Park. My go to for running outside is this location.
Nice location. Well kept. Plenty of lockers as usual. Split on several floors. Great place to workout on a Saturday as its not too busy. Friendly staff.
