Nicole Cordova
June 19, 2018 14:48
WORSE MANAGER - SAMANTHA was literally SCREAMING at me for asking about something that she was supposed to check with corporate and get back to me. I signed an upgrade on 5/28 to start on 6/8. However on 5/31 there's was an email sent with an upgrade promotion for the month of June,. THE PROMOTION WAS FOR JUNE UPGRADES AND MY UPGRADE WAS DATED FOR JUNE 8. (Remember my contract was to start on June 8 even though I signed on 5/28, therefore I assumed they would honor the proportion for me as I SPECIFICALLY ASKED IF THE PRICE WOULD BE THE SAME IF I SIGNED THE PAPERS ON JUNE AND THEY SAID YES, but clearly it wasn't bc they still want to charge me the 169 instead of the 149 June promotion. If I knew they wouldnt honor me the promotion on 5/31 I could have gone there and canceled my upgrade and redone it in June which was literally when my contract was supposed to start anyway )
anyway it was just little technicality that any business should be able to solve for its customers in order to retain a clientele.
The WORSE PART WAS THE WAY THE MANAGER HANDLED THE SITUATION, I was NEVER SPOKEN LIKE THAT BY ANY MANAGER, she was clearly speaking with me a customer in an AGGRESSIVE TONE in the middle of the studio in front of everybody else, I definitely don't agree with the way the business is structured to the fact that corporate seams to put profits before ethics and customer feedback and also BC the MANAGER IS CLEARLY NOT EXPERIENCED ENOUGH TO MANAGE A BUSINESS.
I told her I wanted to cancel my membership and she was still AGGRESSIVE AND yelling at me about the fact I was still gonna be charged another cycle cause of 30 days notice.
Quite frankly I don't have a problem with the fact of paying but I DEFINITELY DONT WANT TO GO TO A GYM WHERE THE MANAGER MISTREATED ME AND YELLED AT ME. SHE SHOULD AT LEAST HAVE EXPLAINED and TALKED IN A PROFESSIONAL AND POLITE MANNER. Not yelling at a customer in front of her other customers and subordinates.
I will be disputing the charge MAINLY BC OF THE LEVER OF CUSTOMER SERVICE AT THIS SPECIFIC FRANCHISEE.