David Lawrence
October 18, 2017 10:59
Long-time member and generally satisfied. Staff is great and responsive. The issues that many members have probably reside at the corporate level. Significant areas for improvement involve a lack of equipment updates and the failure to repair equipment, televisions and monitors for long periods of time. These conditions persist notwithstanding the timely reporting of operational issues by members--and a staff that genuinely wants to help but has to wait for the "office to send someone." Separately, the club often fails to post at the desk or the front door any changes in hours of operation during holidays. Based on club experience, this rightfully leads people to believe that normal hours are in effect and, in turn, engenders inconvenience and ill-will when members learn otherwise. For example, this past Labor Day, a number of members' found their workouts cut short without notice, while others found the club closed at 5pm. No signs were posted anywhere throughout the long holiday weekend. Posting hours on a website that no one is on notice to check sends an unfortunate message. NYSC has concern neither for the time nor the fees paid by its membership--no less common sense. Oh well--at least members can rely on NYSC to charge their credit cards on time and without interruption.