Gabriel Herrera
May 22, 2019 14:04
Overall a fairly mediocre gym. Weights are very disorganized, stuff is falling apart, and mostly dirty. Really, changes needed are quite simple:
1) First and foremost, they clearly under-hire staff. There simply aren't enough people to be out on the floor, man the front desk, and maintain an orderly gym environment.
2) As mentioned free weights are always disorganized--the fault of users, sure, but the racks aren't labelled --- this is the worst with the dumbbells, and so easily fixed.
3) The deadlift platform is always falling apart, and is quite dangerous
4) Other stuff just has no "place." For example, there's a hex bar that's sort of thrown wherever on the floor because it has no area. Weights for the benches and squat racks and other machines that use them don't have enough racks to put them on, so people just don't unrack.
5) The locker room smells like an old sock.
6) Not about the gym itself, but charges to my account are erratic and sometimes don't add up.
I think with just a few more staff on hand and a manager who thought about this stuff this would be a very good gym, but as is is mostly a neutral or negative user experience.
Also note, I've emailed customer support as they've suggested and never get a response. Once about these changes and once about my account being overcharged.