| Tue | 05:30 am -11:00 pm |
| Wed | 05:30 am -11:00 pm |
| Thu | 05:30 am -11:00 pm |
| Fri | 05:30 am -10:00 pm |
| Sat | 07:00 am -09:00 pm |
| Sun | 07:00 am -09:00 pm |
My wife canceled her membership 7 months ago New York sports club continued to bill us we spoke with managers every month to no avail we had to call our bank and put a stop to New York sports club otherwise we would still be getting billed...we were over billed for around $220 +
Management is poor and make it impossible for members to get help without feeling like they are being swindled. Good luck if you have a question about your membership, every employee has a different answer if you're able to get in contact with someone willing to talk in the first place.
Overall a fairly mediocre gym. Weights are very disorganized, stuff is falling apart, and mostly dirty. Really, changes needed are quite simple:
1) First and foremost, they clearly under-hire staff. There simply aren't enough people to be out on the floor, man the front desk, and maintain an orderly gym environment.
2) As mentioned free weights are always disorganized--the fault of users, sure, but the racks aren't labelled --- this is the worst with the dumbbells, and so easily fixed.
3) The deadlift platform is always falling apart, and is quite dangerous
4) Other stuff just has no "place." For example, there's a hex bar that's sort of thrown wherever on the floor because it has no area. Weights for the benches and squat racks and other machines that use them don't have enough racks to put them on, so people just don't unrack.
5) The locker room smells like an old sock.
6) Not about the gym itself, but charges to my account are erratic and sometimes don't add up.
I think with just a few more staff on hand and a manager who thought about this stuff this would be a very good gym, but as is is mostly a neutral or negative user experience.
Also note, I've emailed customer support as they've suggested and never get a response. Once about these changes and once about my account being overcharged.
Not the best gym, go there because no choice.
Pretty good setup, with plenty of cardio and strength-training machines; towels and wipes are provided, and they have 1 filtered water station. They offer free classes which you can sign-up on their app. Bring your own lock lockers with wood sauna and showers.
people rate the gym, people are coming here to find out about the gym, if your account is being charged after you cancelled that's not the gym or the people at the gym, that's Town Sports International doing that FOCUS
This gym is well below average, the dumbbells and weight equipment needs to be replaced with new things. The weight area is always a disarray, the water fountain has been pouring hot boiling water for over a year now, in the winter time the ac is on! The cardio equipment is 75% not working and the turf area has trainers constantly blocking the way for members, there should be a time limit for trainers in that area.
Forget about the locker room, that is disgusting, this is where the gym looses its stars. The lockers are hanging by one nail, they smell like feet and the toilets are always dirty and broken. The shower curtains need to be taken off and replaced with glass, the floors are always wet and filled with unknown substance. Lastly the sauna never works, I never go to the steam room as it smells as soon as I open the door!
This gym is well below average, the dumbbells and weight equipment needs to be replaced with new things. The weight area is always a disarray, the water fountain has been pouring hot boiling water for over a year now, in the winter time the ac is on! The cardio equipment is 75% not working and the turf area has trainers constantly blocking the way for members, there should be a time limit for trainers in that area.
Forget about the locker room, that is disgusting, this is where the gym looses its stars. The lockers are hanging by one nail, they smell like feet and the toilets are always dirty and broken. The shower curtains need to be taken off and replaced with glass, the floors are always wet and filled with unknown substance. Lastly the sauna never works, I never go to the steam room as it smells as soon as I open the door!
This gym is well below average, the dumbbells and weight equipment needs to be replaced with new things. The weight area is always a disarray, the water fountain has been pouring hot boiling water for over a year now, in the winter time the ac is on! The cardio equipment is 75% not working and the turf area has trainers constantly blocking the way for members, there should be a time limit for trainers in that area.
Forget about the locker room, that is disgusting, this is where the gym looses its stars. The lockers are hanging by one nail, they smell like feet and the toilets are always dirty and broken. The shower curtains need to be taken off and replaced with glass, the floors are always wet and filled with unknown substance. Lastly the sauna never works, I never go to the steam room as it smells as soon as I open the door!
For the past year, this place keeps charging me for a cancelled acount, seemingly at random as the charges change each month. Each month I call and scream and they assure me the problem is fixed. And each month I get a new charge. I don't know how to fix this problem so I now am forced to cancel my debit card which is such a night mare to do. They commit fraud. Period. I attempted to report them to the Better Business Bureau but they're not even registered. Shut this place down and go to the YMCA up the street.
For the past year, this place keeps charging me for a cancelled acount, seemingly at random as the charges change each month. Each month I call and scream and they assure me the problem is fixed. And each month I get a new charge. I don't know how to fix this problem so I now am forced to cancel my debit card which is such a night mare to do. They commit fraud. Period. I attempted to report them to the Better Business Bureau but they're not even registered. Shut this place down and go to the YMCA up the street.
This is a completely disgraceful place. The customer service is subpar, they will pull money out of your account even after you have confirmed that your subscription is cancelled, and they will lie about your account status to your credit card company once you file a dispute. Happy to provide documentation of how NYSC South Slope has screwed me over the past three years if needed. I would be wary of walking into this gym and signing up for a membership. There are plenty of other options in the neighborhood. Of course, most of the gym employees and personal trainers are decent, courteous people, but the management is horrendous and acting in bad faith, and nothing has been done over the past two years to address these concerns.
This is a completely disgraceful place. The customer service is subpar, they will pull money out of your account even after you have confirmed that your subscription is cancelled, and they will lie about your account status to your credit card company once you file a dispute. Happy to provide documentation of how NYSC South Slope has screwed me over the past three years if needed. I would be wary of walking into this gym and signing up for a membership. There are plenty of other options in the neighborhood. Of course, most of the gym employees and personal trainers are decent, courteous people, but the management is horrendous and acting in bad faith, and nothing has been done over the past two years to address these concerns.
While visiting Brooklyn I got a quick workout in at NYSC. A large variety of cardio machines are available. Separate areas for cross training and weights. Stretch area space is kinda squished in. Shower and washroom facilities were clean and hair dryers available for us long hair don't care girls ;) I also took part in a free yoga class and the instructor was great! Never caught his name but my abs hurt 2 days later ! Towels available. Overall would go again if visiting the city.
While visiting Brooklyn I got a quick workout in at NYSC. A large variety of cardio machines are available. Separate areas for cross training and weights. Stretch area space is kinda squished in. Shower and washroom facilities were clean and hair dryers available for us long hair don't care girls ;) I also took part in a free yoga class and the instructor was great! Never caught his name but my abs hurt 2 days later ! Towels available. Overall would go again if visiting the city.
It is what it is: a cheap gym with convenient locations. Are half of the machines out of order? Do you have to fight for floor space and equipment? Yes and yes. But you get what you pay for.
These comments suggest a pattern of fraud. CC's charged after cancellation and signing people up for unwanted services is criminal behavior. If this happened to you, report it to the New York Attorney General. Consumer Fraud division. Who knows if it's isolated to this gym or a company-wide conspiracy? Let the law men and women handle it. In any case they can help you get your stolen money back.
Zero Stars to this location and NYSC in general. I went there back in July to look at the place, made it very clear I am not ready to commit, was offered a guest pass and they said they need my card on file but I won't be charged until I say I'm ready to actually become a member.
Their employee, it turns out, singed me up for membership - made up an address I live, misspelled my name, I obviously never signed a contract but hey, it doesn't matter to them.
They start charging me right away, manager is nearly impossible to reach, took few months to cancel the membership I never used because it turns out I'm supposed to prove that I never agreed to it. That employee doesn't work there anymore, they won't give refund or any type of semblance of decent (forget excellent) customer service. The fact that they don't have my correct address or name, I don't have a contract or even a key card - don't make a difference to them. Manager says its not up to her to give refunds and corporate says its not up to them. I ended up $135 out for going to check out the place and never even getting a card to actually use the facilities.
Under any circumstances, DO NOT go there and if you do, DO NOT GIVE THEM YOUR CARD!!!!
Clean, friendly and helpful staff - members also very nice. Plenty of room in weight and TRX area around noon-3pm
Spacious locker room. Weights area is typical for the chain. Two squat racks which is a big plus. Main concern is the cardio equipment - today all of their upright stationary bikes (including two spinning bikes) were unusable. Update: two days later bikes are still not functional. Update 2: it's been 6 weeks and they still haven't fixed the only water fountain with a bottle filler. Downgraded to one star
this place is a scam. whatever you do, don't sign up for personal training. although the trainers are good, the actual system and workers will keep you signed up for sessions and keep charging you.
You definitely get what you pay for with this gym and its just a shame because it could be so much more for no additional cost on behalf of NYSC. What kind of establishment employs people that do not even say 'hello' or 'goodbye' when you enter or leave?? The types of lazies that are too busy texting on there phone sitting down to even greet you. When I worked part time as a teenager, I still had the decency to say hello to a paying customer. It costs nothing.. Only one female employee in the evening during the week does this. It's just awful. Management never seems to be around in this place. Equipment can be broken for weeks. There is a constant assortment of litter in the stairwell and on floors. The men's locker room smells like a petri dish of mold combined with wet dog. There is caked dirt on the cardio machines. The cycling machines never really work. I could go on and on. This is Park Slope. It's not inner Detroit. Get your act together NYSC Park Slope. It's really a shame.
My experience overall was terrible! I went to the manager to register for the membership w/ 5 other family members and was told that I cannot register w/ cash payment. The manager informed me that they only accepted CC or Debit cards, absolutely no cash, so I accepted to pay with my CC. I asked him if they save CC info on their system and they said no. After, I started going to the gym for 5 days in a row I stopped b/c I did not like the gym at all. The following month, they charged me again for all my 5 family members excluding myself without my permission when they told me that they will not save any CC info. Overall, they could have called me and told me that they will charge me for my 5 family members the following but the manager never informed me anything!! I received my bank statement and realized that they have been charging me for myself and my 5 family members. Immediately, I called to speak to the manager so that he can give me a full explanation on why he did that and was transferred to 3 different persons with NO explanation and NO MANAGER whats so ever. So when I called my bank to dispute the charges, the bank told me I wasn't allowed to because "the manager from the gym (who spoke Spanish) gave me a documentation to fill out my contact information and address which I was confused why I had to do that SO i asked the manager if this was a contract form and he said " it wasn't and that it was just a form to collect your information with NO signature. My bank contacted someone from the gym and informed my bank that what I did was "sign a contract" which I never did!!!! That's why I DO NOT RECOMMEND THIS GYM TO ANYONE B/C IT'S SO UNSECURED!! I wish I can give 0 stars instead of 1.
My experience overall was terrible! I went to the manager to register for the membership w/ 5 other family members and was told that I cannot register w/ cash payment. The manager informed me that they only accepted CC or Debit cards, absolutely no cash, so I accepted to pay with my CC. I asked him if they save CC info on their system and they said no. After, I started going to the gym for 5 days in a row I stopped b/c I did not like the gym at all. The following month, they charged me again for all my 5 family members excluding myself without my permission when they told me that they will not save any CC info. Overall, they could have called me and told me that they will charge me for my 5 family members the following but the manager never informed me anything!! I received my bank statement and realized that they have been charging me for myself and my 5 family members. Immediately, I called to speak to the manager so that he can give me a full explanation on why he did that and was transferred to 3 different persons with NO explanation and NO MANAGER whats so ever. So when I called my bank to dispute the charges, the bank told me I wasn't allowed to because "the manager from the gym (who spoke Spanish) gave me a documentation to fill out my contact information and address which I was confused why I had to do that SO i asked the manager if this was a contract form and he said " it wasn't and that it was just a form to collect your information with NO signature. My bank contacted someone from the gym and informed my bank that what I did was "sign a contract" which I never did!!!! That's why I DO NOT RECOMMEND THIS GYM TO ANYONE B/C IT'S SO UNSECURED!! I wish I can give 0 stars instead of 1.
