| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 10:00 pm |
| Sat | 06:00 am - 09:00 pm |
| Sun | 07:00 am - 08:00 pm |
Some really good instructors here. Facilities are decent too.
Honestly one of the better NYSCs in NYC. Facilities are well kept and clean, including the men's locker room.
There is a nice studio in the basement with plenty of heavy bags and for me the working sauna is a huge plus.
Terrible customer service. I mislead and lied to when I signed up for the club.
It is really sad that after 3 years I had to end my membership because customer service was just too terrible to deal with. 8 different phone calls, and the manager was always either absent or unavailable (despite calling at the time they were supposed to be) and therefore I was never connected to have a billing issue resolved. I was told the manager would call me back a certain time. They didn't. Whenever I finally got someone on the line they gave were terribly rude and impatient. The only person who was friendly was a man I think called Tom but unfortunately I only spoke to him once.
I am sad to end my membership because the facility is clean and they have great classes and instructors. (Big shout out to Denise from Monday night Body Pump because she is amazing!)- but the moment I had an issue and was over charged, customer service was rude, condescending, and no help. If it wasn't for the instructors, I would give this place 1 star.
Nice gym, has all the necessities
Great gym with friendly staff at a reasonable fee!
I see they got good equipment there
Full of gimmicks with elusive conditions and restrictions. The staff was very kind but never told me the details and conditions of purchase. I don't recommend this place.
Full of gimmicks with elusive conditions and restrictions. The staff was very kind but never told me the details and conditions of purchase. I don't recommend this place.
Staff is quite unpleasant to work/get information from. For the most part, they are unamused and seem to hate their jobs. The astroturf section is quite small. Otherwise, weights, machines and cardio are fine.
Staff is quite unpleasant to work/get information from. For the most part, they are unamused and seem to hate their jobs. The astroturf section is quite small. Otherwise, weights, machines and cardio are fine.
Great gym if you're just looking to workout and don't need the overpriced hype of a "premium" experience. My one complaint is member gym etiquette. Seems like most everyone thinks it's ok to not put weights away after using them and the dumbbell rack is completely a disorganized mess. Locker room is large, clean and well maintained.
WORST CUSTOMER SERVICE. I rented a locker at NYSC Mercer and due a lack of training from their employee they gave me a locker that was not supposed to be for rental. 5 months after using it they cut my lock and took all my belongings. (3 pairs of shoes, clothing, shampoo, hair products, Kiehls cremes, ... ) I was able to retrieve 2 pairs of shoes, one shampoo and one hair spray that they had scatter in their employee break room. I filed a claim on BBB and the response I got is a ridiculous lie. : "Our records indicate that all items associated with the locker Ms. Marcus was using were retrieved. The General Manager has stated that no items were discarded to taken by staff. Each locker was emptied and place in a bag, those belongings were provided to the appropriate individual." DONT GO TO NYSC , I just lost $350 worth of belongings.
The biggest locker room I've ever seen at a NYSC. I've only been to the first floor for the cycling class. Which I really like the instructor. The room is a little weird because the lights are all off but half the room is windows so people can see you as they pass. I usually get over that quickly.
The biggest locker room I've ever seen at a NYSC. I've only been to the first floor for the cycling class. Which I really like the instructor. The room is a little weird because the lights are all off but half the room is windows so people can see you as they pass. I usually get over that quickly.
Good gym. Nice wide open space with good Windows and mirrors. Solid dumbbell and machine sections. Definitely needs another two flat benches (currently there are only two flat benches - too few for the size of gym and crowd) and another two squat racks; those are key pieces that should be more plentiful and can develop long wait times during peak hours.
Good gym. Nice wide open space with good Windows and mirrors. Solid dumbbell and machine sections. Definitely needs another two flat benches (currently there are only two flat benches - too few for the size of gym and crowd) and another two squat racks; those are key pieces that should be more plentiful and can develop long wait times during peak hours.
Good gym. Nice wide open space with good Windows and mirrors. Solid dumbbell and machine sections. Definitely needs another two flat benches (currently there are only two flat benches - too few for the size of gym and crowd) and another two squat racks; those are key pieces that should be more plentiful and can develop long wait times during peak hours.
DO NOT SIGN UP FOR THEIR PERSONAL TRAINING MEMBERSHIP PROGRAM. Personal experience, I signed up and paid $695 for 8 sessions a month for a three-month program with automatic renewal if not canceled 30 days before end of the three months. My trainer disappeared on vacation for TWO MONTHS. The club kept charging me even if I trained ZERO times and noted that it was my responsibility to find a trainer at the club (without notifying me that the trainer I had was terminated in advance). Two months down after charging me $1,395 for 16 sessions told me that they had terminated my trainer and that I cannot recoup any sessions in the previous month (basically lost $700 for ZERO actual sessions) and then told me to cancel my automatic renewal I would have to pay $150 cancellation fee. Biggest fraud scheme I have come across. I would highly recommend to anyone looking at their personal training membership programs to look elsewhere.
I live uptown and work in midtown, but come down to Mercer to use this NYSC location. It's very clean, the spin instructors are quite good, and they have good weights. One of the trainers, Tony, has offered tips to correct my form, even though I'm not a client. I know for him it's a business lead, but it's nice that they care about form and wellness. This location is also very clean. My one complaint would be that no one re-racks their free weights in the properly labeled spot. So sometimes you have to hunt for the right weight or to find a pair.
I've been to many NYSC and I must say members come here to workout. Gym is clean and staff is friendly.
On the downside. Its been over 2 month 3 treadmills 1 spin bike and 1 elliptical are out of order. The speed bag in the boxing room and fitness rope gone from the floor when I arrive during my workout which is usually 7pm. I asked several times for it and continously told next wk. This is a problem that will never be resolved.
More treadmills and spin bikes need to be repaired.
I wanted to use a cardio machine and could not change the workout settings on it.
I asked to 2 trainers and the person at the front desk. No one could handle it or did not know how to do it.
Very impressed!
Great location! Love the upstairs weight room layout, very easy to navigate. Not enough showers in the ladies locker room so be careful if you want to workout on your lunch break and be back to work on time.
My favorite of the NYSC's ... for now. Staff is very welcoming and friendly, always clean. Good amount of equipment and the stretching space is also pretty large compared to some other Manhattan NYSC's
Not sure about the negative reviews. The staff is very friendly and accommodative. The gym is always clean and orderly. There are crowds during the peak hours but it's a NYC gym. Have been a member of NYSC since 2005. This is my neighborhood gym and it's one of their best. Very unique layout. Has a boxing studio in the basement.
