| Mon | 10:00 am - 08:00 pm |
| Tue | 10:00 am - 08:00 pm |
| Wed | 10:00 am - 08:00 pm |
| Thu | 10:00 am - 08:00 pm |
| Fri | 10:00 am - 08:00 pm |
| Sat | 10:00 am - 08:00 pm |
| Sun | 11:00 am - 07:00 pm |
The best store ever
You see one, you've seen them all. But it's on Soho, so it's got a vibe!!
Best place for not just yoga supplies great clothing that lasts a long time. Very well made clothing
Terrible service. Put my purchase back and going elsewhere
Variety of products and friendly staffs, recommended!!
This review is mainly in regards to an store event experience I had at this location, and customer service/management in some sense.
First off though, when you come to this location, be prepared to walk 3 flights of stairs. They DO have an ELEVATOR. However, an employee most of the time always says it doesn't work or you just can't use it. It only goes to the 2nd floor anyway as far as I know. So this store is not really wheelchair accessible or inclusive to people with disabilities (in which it is hard for me to take their stairs & I am technically disabled with some minor left side damage to my lower extremetries but since I don't look it or try not to depend on my cane or braces when walking because I am rather young as well, I can't fully address that problem with them). But it is illegal under the Disability Act of 1993 to NOT to have a working elevator, ramp or some kind of transport for wheelchair/disabled people in any public domain.
Now, when it comes to their events, their studio is on the 3rd floor. Again, NO ELEVATOR which is against the law if even a person with minor injuries, it will be difficult to get up those stairs, especially when it's a very narrow way up. The space is very nice but if you need to leave the space during an event, you cannot leave discreetly unless you are a rude person, which I am about to get into.
So yeah I won't get into too much detail when I made a complaint about attending one of their events (which had really to do with some of the guests and then them being disrespectfully rude, talking/gossiping loudly when the room is silent for only the hosts to speak and them "leaving early" during the important panel discussion and/or if these horrid people do stick around in which I know them by face or name, they hog all the food/drinks and talk/gossip badly about others trying to enjoy the event experience AKA me), but addressed this to customer service via email. Had to call customer service for some reason for management to get in touch with me. As the manager explained to me, she wants the space/events to be "inclusive" to everyone & doesn't want to "kick" anyone out or disallow them to return (at least when it comes to free events with the gift bags) unless--UNLESS SHE sees the rude behavior herself and such, even though I know who these ppl are and she wouldn't. She even claimed that in my original complaint via email, the names/descriptions I mentioned were not listed and "filtered". Yet she said in the phone conversation she had "full details" of my complaint.
So...getting back to the whole elevator situation if we want to go there with that shade. Not sure how you can say that you want to be open to everyone (which by the way is just a professional way of saying "we don't want to lose customers or potential customers and/or possibly get sued for discrimination" when you're leaving or excluding disabled people are somewhat out of that equation but okay, Mary *tongue pop* (her name is not actually Mary). So I addressed these problems and even gave some suggestions for the next/future event(s) and most were shot down in a way, especially hiding the gift bags b/c they have no space when the store is HUGE like 3 floors huge (ok again, Mary) and really saving it for the end of the event on the guest's way out as a surprise or if they know about it, WAIT UNTIL THE EVENT ENDS if they claim they need to "leave" so badly and Lululemon going against their own event schedule when it says in the event details "gift bags" at end.
There was no real apology to me personally I feel and yeah, the employees are very nice and helpful for the most part, and the manager sounds really nice too. I don't deny that but I just didn't like that I spent about 10-20 mins talking to management and felt like in a way it wasn't really a productive conversation. If Lululemon really wants diversity and inclusiveness as they claim or at least from this store's perceptive, let's start there then. No BS sensitivity issues.
pretty good selection of sale items and everything is super high quality
Friendly staff and a good location, men's selection was good but a little short on sizes.
I needed to get a yoga mat and was in and out in less than five minutes, which is always great. There weren't a lot of options, but I'm happy with my padded dark grey mat.
Extremely poor run store; I was punched and physically accosted while shopping at the store by a homeless person and the manager said she didn't know what to do and that this had never happened before; she didn't even have the presence of kind to call security or the cops; I'd steer clear of this store.
Extremely poor run store; I was punched and physically accosted while shopping at the store by a homeless person and the manager said she didn't know what to do and that this had never happened before; she didn't even have the presence of kind to call security or the cops; I'd steer clear of this store.
Love this brand, and this store had a lovely layout when I visited, but It was pointed out to me that the staff kept staring at me/following me from afar as I was browsing. Going to give the staff the benefit of the doubt, but they should learn to be mindful of how that can ruin a person's shopping experience/impression of an overall brand/company. Will not be visiting this location again.
Love this brand, and this store had a lovely layout when I visited, but It was pointed out to me that the staff kept staring at me/following me from afar as I was browsing. Going to give the staff the benefit of the doubt, but they should learn to be mindful of how that can ruin a person's shopping experience/impression of an overall brand/company. Will not be visiting this location again.
lululemon is the best! Huge selection of jerseys, balls and high end shoes! All the staff were friendly and helpful! The store was clean and they even had a small turf field set up while the world cup was going on! lululemon was there and gave us a discount on shoes, jerseys and balls! I highly recommend this place! A must go!
lululemon is the best! Huge selection of jerseys, balls and high end shoes! All the staff were friendly and helpful! The store was clean and they even had a small turf field set up while the world cup was going on! lululemon was there and gave us a discount on shoes, jerseys and balls! I highly recommend this place! A must go!
Nice brand for sports clothing. Staff is friendly!
Nice brand for sports clothing. Staff is friendly!
Great visit each time. All of the staff is helpful and someone is sure to greet you upon entering.
Great visit each time. All of the staff is helpful and someone is sure to greet you upon entering.
I went in here for browse around and was greeted by friendly employees. The style of their clothes are modern and cute.
It was my first time purchasing a sports wear at lululemon and the representatives were very friendly. You have to go up to them and ask for help. I just gave him my normal jean and bra size measurement and he was able to assist me very throughly. Love the clearance section!
I went in here for browse around and was greeted by friendly employees. The style of their clothes are modern and cute.
I went in here for browse around and was greeted by friendly employees. The style of their clothes are modern and cute.
It was my first time purchasing a sports wear at lululemon and the representatives were very friendly. You have to go up to them and ask for help. I just gave him my normal jean and bra size measurement and he was able to assist me very throughly. Love the clearance section!
