A Google User
August 31, 2018 10:59
To all Managers from Hoboken (14th St.), Hicksville, and Woburn,
I have been consistently getting $15 reoccurring charges from the Hicksville location for some UNKNOWN reason, which no staff member is able to explain to me, and now I am starting to get the same re-occuring charges from the Hoboken location. This is completely unacceptable because every time I ask any staff member at these gyms why I am being charged I get a bunch of different excuses. Sometimes I hear that I need to go to my original gym and speak to their manager about these charges. When I speak to my original gym (Woburn), I am told that I need to speak to the local gym that is charging me.
I have only used the Hicksville gym location maybe three times, and NO ONE ever mentioned to me that I would start getting charged. The last time I went to the Hicksville gym, I was told that my membership needed to be upgraded, which is why I was getting charged.
Over two weeks ago, I had upgraded my membership from Regional Passport to Passport via the Woburn gym, and then later even called to CONFIRM by another staff member that my membership was upgraded to Passport. I went to the Hoboken location later that week, and even the staff member at that time confirmed that I had a Passport membership. So I am unable to understand why I am being wrongfully charged by this location too.
Each gym is not taking responsibility for their own mistakes/wrongful charges. Now, I am being wrongfully charged, not by 1 gym now, but two (Hoboken and Hicksville). I have been a loyal member for at least two years, but at this point, with the way I am being charged and how much I pay for membership, I think it is better to go a more elite gym (Lifetime or Equinox) because none of your three locations are able to resolve my issues/concerns. I am requesting that ALL my reoccurring charges on my account are credited back from the beginning of the charges and this whole issue is resolved (from both Hicksville and Hoboken).
Best,
A Chani