Nelson West
August 7, 2018 13:34
Place is a scam, avoid at all costs. I put in a cancellation with the employee Nadia in June, but apparently she never put it in the system even though she told me I was good to go, now claims she "cant remember back that far". Then I spent two weeks being passed off from manager to manager, Alla Andrew and Allie (who all forgot to call me back multiple times and made it as difficult as possible to follow up), with each one just pointing to the contract and avoiding being helpful at all costs. They are also trying to charge me a SECOND yearly fee to cancel, when I have not even been with the gym for one full year, based on the technicality that the 45 day "grace period" they make you pay falls just after the one-year mark! Also about 1/4 of all the machines are broken, and there were consistently cockroaches in the men's locker room and showers. Go literally anywhere else.