Lavender breeze
December 20, 2019 23:16
Just simply AVOID this place! The most DISHONEST and UNHELPFUL gym I ever heard or dealt with. I would give a 0 star if I can.
I joined a personal trainner program with this club, and I was provided with deceiving and misleading information from very beginning. I was NEVER provided the agreement before or after I sign, they put a wrong start date on agreement one-sided which made me charged for extra two weeks. Only until eventually I had the issue with them, the manager finally send the agreement to me for the first time in the history and she insisted that once I sign it, there is nothing I can do to change, although it was WRONG information.
I strongly suggest any professionals who doesn't want to deal with headaches stay away from this club.
1. Deceiving and misleading advertisement: When I signed up, I was totally not acknowledged of the 30 day cancelation term and didn't received my agreement before and after I sign it on a signing pad (which only take signiture and didn't display any content of the agreement. ) Only after 3 month when I complained with the manager of club about wrong billing, she sent me the agreement for the first time and I surprisingly found out about the 30 day cancelation term after the fact.
2. Wrong billing information and they refuse to correct it: When I signed up, I told who signed me up clearly which date I want to start this program. But 3 month later when I finally received the agreement, I found out surprisingly I was billed almost two weeks before my start date and sessions are accrued (because they accrue one session each week, no matter it's used or not). I told the manager that's not right and she rejected to correct the agreement, and insisted that since I signed the signing pad, I agreed with it. Because of this, I was billed for two sessions that I never sign up to and never acknowledged of. Besides, when they billed me in August, I still have 2 or 3 seesions remaining on account, which means they shouldn't have billed me for new sessions when they still owe me sessions.
I tried communicated multiple times with the manager at this location and she is not helpful and insist that 'once you sign it, you are done' disregarding the fact that process is so deceiving and misleading.
UPDATE: Don't count on their customer service or heretohelp to really help. I talked with them with over 10 emails and over the phone as well. They concludes once you sign the agreement, you are done. JUST SIMPLY STAY AWAY FROM THIS GYM!