| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -06:00 pm |
Good gym. Some equipment is dated but good gym overall
Be careful when you sign the contract.
Be careful when you sign the contract.
Very clean and well maintained facility with pleasant and helpful staff.
Extremely unprofessional, all they want is money. I had three accounts (myself and siblings) and they never disclosed the 45 days notice so now I have been charged for a month and a half and cancellation fee for three accounts. When I went in to discuss the situation with a represent, she was extremely rude and had a horrible attitude and spoke to me like if I was a child. Stay clear of this place!!!
The gym is not bad but the people running it are straight up scammers. If you read through the reviews its pretty obvious that all this place cares about is money. I was over charged multiple times and never got my money back. Even when canceling my membership they charged me the $75 fee for another year and refuse to give it back. STAY AWAY. These people will try to milk the money out of you.
As a member I would assume the amenities would be working in Clifton, NJ
The fitness help desk has been virtually dismantled with no working computers, 75%all monitors on machines are not working. Seeing these things make me rethink my membership. Does management not realize maintenance in important?
2+ year member, as others have mentioned they will keep taking your money and even charge you the annual fee of 70+ dollars after cancellation. My monthly fee was increased without anyone notifying me. This increase was not stated anywhere in my contract. They also purposely delay cancellation. Avoid at all costs, sorry.
Great gym, except when dealing with a billing issue. A late fee was charged to my account after changing my billing information online and it not being reflected on their end. The manager assured me an account credit of $15 would happen immediately during the next billing cycle. Nope. Spoke to him again about it on 8/1 and he assured me it was in the system and would be reflected during the month of August. Again, nope. How hard is it to do right by your clients and just do what you say you will do? There is a blink fitness opening nearby, and I'm starting to wonder if I should just give up on NYSC all together. Good customer service and follow through go a long way, and with all of the competition out there, I don't see why NYSC should be failing in this area.
**update - still has not been reflected in September bill, and was told it would be issued as a refund because nothing was noted on my account.
This gym makes it impossible to workout. The equipment is often out of order and there aren't enough of popular machines so I find myself waiting for long periods of time, which makes for an unproductive workout. There are weights strewn around the facility so I can't find some equipment when I need it, and there are trip hazards everywhere. And there are a lot of customers who sit on machines chatting rather than working out, or talking loudly on their cell phones for lengthy conversations. Not all of that is the gym's fault - it's a difficult clientele. But I've mentioned the equipment and the loud cell phone conversations to staff, and they shrug and laugh it off saying there's nothing they can do. This facility needs more attentive staff to instruct its guests to stay off the phone, politely free up the equipment if they aren't using them, and return weights to their home before moving on. It seems like common courtesy in a gym, but it isn't realized at this one so the staff needs to step up, but they don't think it's their job. It's hard enough to motivate to get to the gym in the first place - an environment like this just makes it not worth it. And, as others have stated, they make it impossible to cancel your membership and I feel like I'll be paying membership fees into perpetuity despite not being able to use the facility. As an update, I've been trying to cancel my membership and I echo the comments below - they make it nearly impossible. I have emailed individuals at the gym, emailed corporate, gone in person to speak to managers but they are never in, or at least never available.
This gym makes it impossible to workout. The equipment is often out of order and there aren't enough of popular machines so I find myself waiting for long periods of time, which makes for an unproductive workout. There are weights strewn around the facility so I can't find some equipment when I need it, and there are trip hazards everywhere. And there are a lot of customers who sit on machines chatting rather than working out, or talking loudly on their cell phones for lengthy conversations. Not all of that is the gym's fault - it's a difficult clientele. But I've mentioned the equipment and the loud cell phone conversations to staff, and they shrug and laugh it off saying there's nothing they can do. This facility needs more attentive staff to instruct its guests to stay off the phone, politely free up the equipment if they aren't using them, and return weights to their home before moving on. It seems like common courtesy in a gym, but it isn't realized at this one so the staff needs to step up, but they don't think it's their job. It's hard enough to motivate to get to the gym in the first place - an environment like this just makes it not worth it. And, as others have stated, they make it impossible to cancel your membership and I feel like I'll be paying membership fees into perpetuity despite not being able to use the facility. As an update, I've been trying to cancel my membership and I echo the comments below - they make it nearly impossible. I have emailed individuals at the gym, emailed corporate, gone in person to speak to managers but they are never in, or at least never available.
This gym makes it impossible to workout. The equipment is often out of order and there aren't enough of popular machines so I find myself waiting for long periods of time, which makes for an unproductive workout. There are weights strewn around the facility so I can't find some equipment when I need it, and there are trip hazards everywhere. And there are a lot of customers who sit on machines chatting rather than working out, or talking loudly on their cell phones for lengthy conversations. Not all of that is the gym's fault - it's a difficult clientele. But I've mentioned the equipment and the loud cell phone conversations to staff, and they shrug and laugh it off saying there's nothing they can do. This facility needs more attentive staff to instruct its guests to stay off the phone, politely free up the equipment if they aren't using them, and return weights to their home before moving on. It seems like common courtesy in a gym, but it isn't realized at this one so the staff needs to step up, but they don't think it's their job. It's hard enough to motivate to get to the gym in the first place - an environment like this just makes it not worth it. And, as others have stated, they make it impossible to cancel your membership and I feel like I'll be paying membership fees into perpetuity despite not being able to use the facility.
Great gym, except when dealing with a billing issue. A late fee was charged to my account after changing my billing information online and it not being reflected on their end. The manager assured me an account credit of $15 would happen immediately during the next billing cycle. Nope. Spoke to him again about it on 8/1 and he assured me it was in the system and would be reflected during the month of August. Again, nope. How hard is it to do right by your clients and just do what you say you will do? There is a blink fitness opening nearby, and I'm starting to wonder if I should just give up on NYSC all together. Good customer service and follow through go a long way, and with all of the competition out there, I don't see why NYSC should be failing in this area.
Great gym, except when dealing with a billing issue. A late fee was charged to my account after changing my billing information online and it not being reflected on their end. The manager assured me an account credit of $15 would happen immediately during the next billing cycle. Nope. Spoke to him again about it on 8/1 and he assured me it was in the system and would be reflected during the month of August. Again, nope. How hard is it to do right by your clients and just do what you say you will do? There is a blink fitness opening nearby, and I'm starting to wonder if I should just give up on NYSC all together. Good customer service and follow through go a long way, and with all of the competition out there, I don't see why NYSC should be failing in this area.
I used this club for a year until my partner was relocated to Florida. Upon moving, I went to the club to cancel my membership. The manager kept me waiting more than an hour before he would cancel the membership.
Surprise - he never actually cancelled the membership. NYSC kept billing me for a year. Try finding NYSC's membership services number - it isn't on their website. Neither is an address to send a certified letter - although NYSC demands certified mail they don't list any addresses to send it to.
NYSC dodges membership cancellations and makes cancelling nearly impossible - it appears to be built in to their business model. I'd never use NYSC again.
A decent gym with the all of the standard equipment. Maintenance on equipment is good and any broken equipment is repaired or replaced within a few days. Locker rooms could be freshened and restocked a bit more often. Some staff are pleasant and helpful while others act as if they are there just to scan your membership card (Which you do half the time anyway). Trainers are expensive, which is a tough sell in the suburbs.
A decent gym with the all of the standard equipment. Maintenance on equipment is good and any broken equipment is repaired or replaced within a few days. Locker rooms could be freshened and restocked a bit more often. Some staff are pleasant and helpful while others act as if they are there just to scan your membership card (Which you do half the time anyway). Trainers are expensive, which is a tough sell in the suburbs.
I complained to gym manager that they are commiting bank fraud by gym 6 years after I finished my contract. They were mean and threatening. I received threats from their legal staff. I am having police and bank investigate in person of necessary .It's fraud. They are harassing me. I already put in phone harassment complaints. If you sre the owner you can see my Yelp complaints. I wasnt given your name or contact information.
I complained to gym manager that they are commiting bank fraud by gym 6 years after I finished my contract. They were mean and threatening. I received threats from their legal staff. I am having police and bank investigate in person of necessary .It's fraud. They are harassing me. I already put in phone harassment complaints. If you sre the owner you can see my Yelp complaints. I wasnt given your name or contact information.
I love the classes here :) I usually come in the morning and take spin with Kurt... love his music choices and he knows how to push the class. I have also taken his Yoga classes which are awesome experiences. I also love the early morning burn class... it is a full body work out including cardio and weights.
Love the gym! However I cancelled my membership. Every month was a problem with the payment. They charge me 4 times in one month for the same amount, the next same issue. I called to the gym to find out what was going on, the manager apologize to me but the next month same thing happen again so I cancelled.
Staff is good.
Second gym I've been to. I live nearby so never looked at the shower. Lots of equipment. A trainer has always been available and willing to answer my questions. True, some of the equipment can use maintenance (missing parts, weight selection pins missing, missing handles). But I've always found I could do exercise I want to. Gym itself is reasonably clean. TV on recumbent bikes unreliable at times. Positives far outweigh the negatives.
Not really sure what all these negative comments are about. Of course the gym is not perfect, but overall it's pretty good. Showers need a renovation and a power washing and some of the machines have extended down times. But overall, most things are working, staff is nice, and there is a good variety of machines.
I was going to this gym for 2 years before I moved to new area which is more than 50 miles away. For over a YEAR they keep emailing me promotions (that is easy to ignore) and CALLING ALMOST EVERY MONT. No matter how many times I unsubscribed from their promotions, and actually asked not to call me, they still reach me on a regular basis. Considering they asked my reason to cancel a subscription and I told them about moving how stupid is this?
I trained here for well over a year and it's not a bad gym at all. Problem is my monthly payment was increased by 25% without warning and went against my CONTRACT. So I left on principle this past February, which was sad because there are some great people there.
Second gym I've been to. I live nearby so never looked at the shower. Lots of equipment. A trainer has always been available and willing to answer my questions. True, some of the equipment can use maintenance (missing parts, weight selection pins missing, missing handles). But I've always found I could do exercise I want to. Gym itself is reasonably clean. TV on recumbent bikes unreliable at times. Positives far outweigh the negatives.
