Melissa S
April 23, 2020 17:07
Be advised that this is how Patrick speaks to customers with chronically ill kids during the Covid-19 pandemic. To be very fair he does state no refunds upon signing up... but these are extraordinary times that call for basic respectful communication, dialogue, and problem solving. My son has kidney disease and is on a daily chemo drug that makes him more at risk AND also more likely to be a carrier.. he cannot return to these classes "at the next session" without putting himself and other children at risk.
This is not a business that actually cares about kids and policies are rigid even in extraordinary times when every other class and activity is being canceled/refunded. Obviously everyone wants to support small businesses right now, but if the service cannot be offered as originally agreed to there is no reason that a request for a refund would be responded to this rudely.
Especially upon discussing with other homeschooling parents and finding his negative attitude is well known. Look elsewhere for these classes, gyms are all over the place and so are kinder people to teach your children.