Lisa Jacobs
October 25, 2017 12:34
Skip Sky Zone for a party. Visit Launch in Nashua instead!!
2 stars specifically for a birthday party. They are extremely unorganized and do not communicate regarding the set up of a party. I had to call and leave 3 messages and an email and still had to call back the day before the party to finalize my party count and food order. The jump time itself was great. The kids had a blast, and for this my review gets a 2nd star. They were nice to ask if we wanted a little more jump time since we started late, but then the kids were overly hungry and thirsty. So then, I would expect them to know the pizza slice-to-kid ratio. They give you 2 pizzas for the 1st 10 kids and then you have to buy additional, even though you spend $20 per kid over 10 in the party! What!?!? They should not charge more than a jump ticket price for extra party goers if they aren't providing any food for them.
In any event, we started with 3 pizzas and needed 2 more so we ordered immediately and it took an hour to get!! We opened presents and ate cake, and the kids were going crazy before the rest of the pizza arrived. Our hostess could have cared less. She gave me a card with her name written so ineligibly, I am not able to "review" her as she asked.
After tip (which I shouldn't have left!!) we spent $500 for 16 kids, with 1 hour of jump time. I feel totally ripped off. We had a party a year ago at Launch that went extremely well, with friendly, smiling staff who wanted to help and were helpful with my food order. Such night(mare) and day experiences! I'm just happy the kids had fun and this didn't intefere with their experience. We may return for jump time, but it will be awhile.