Rachael Lewis
November 25, 2019 16:37
I have had multiple issues with this center, specifically when it comes to the school's out program and my daughter's child care. Issues with registrations, being told we owed money when we did not, and the woman who is in your accounting department is outright rude and couldn't be bothered with questions regarding our account t. On one occasion a Manager named Troy came to resolve the issue, and even followed up a few days later as he said he would. WHICH I APPRECIATED! But seriously, the last straw is you guys charging full price for this weeks tuition. The kids will be there 2 DAYS! It's Thanksgiving week. No prorated price if the programs aren't running? I grew up attending every summer program the YMCA had to offer, Including Manchester. Not ONCE did my mom have issues like I have had. If there were any other DECENT options, we would be making alternative arrangements. But as we all know, for kids in kindergarten there are not any.