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- Address:1595 Sky Mountain Dr, Reno, NV 89503
- Phone:(775) 747-7588
- Website:https://www.24hourfitness.com/Website/Club/00538
- Rating:2.9
- Hours: 24 hours
24 Hour Fitness
Reviews
Rated 2.9/5 based on 25 customer reviews.
Andrea Hernandez
February 18, 2020 09:58
Yes, the gym itself needs an overhaul or a really good cleaning crew to come in, but they have some great class instructors for group fitness. Virginia and Emma both deserve a shout out for great Zumba classes and Aida is very innovative as well. Turbo Kick is great too.... hopefully at some point new competition will make the 24 hour fitness franchise improve this location as far as amenities are concerned
Dieselbody 21
December 31, 2019 00:55
Dirty, old nasty gym. Clearly management does not care, just look at the place. Showers are dirty and are missing tiles with sharp broken edges. Maybe someone needs to get hurt and sue, so that corporate will do something to fix the issues. When the steam room breaks it's down for at least 3 weeks. Good thing that a brand new Planet Fitness is opening up very close to this place. Ridiculous facility!
Trevor Bach
October 31, 2019 12:50
Nasty gym, overpriced and both locations are no longer 24 hours after Dec 2nd. Used to be a loyal member but they push a lot of members away with an awful environment. Best bet is Anytime fitness or Eagle fitness in the same area.
tonia gagnon
March 8, 2019 21:39
I was excited to have a gym close by that offered multiple amenities but this place is filthy. Every state I've lived in I went to gyms and I have never seen anything this bad. I signed up for a year sadly. The 24 hour fitness on the other side of Reno (I live in the NW side so it more convenient to go to the garbage dump one) is much cleaner. I wish I could show you pictures. All stalls, in the ladies room , at 2 of my work out sessions were clogged. Each one of the feminine bins over flowing in the stalls LITERALLY. It's a problem not being able to use a bathroom. Steam room smells so rotten it will take your breath away. Sauna wood has black oily scum embedded in the seating. That was fun the first time I scrapped my nails across it to have black scum come off. And how should I describe the scum and hair floating around in and around the hot tub which so many times I complained about over a 6 month time frame
. The hot tub has been slightly better recently, not quite as bad since they finally changed the filter and maintenance it after repeated break downs.
I am an honest review that is not paid nor given anything to share my sincere opinion :-)
A Google User
July 11, 2018 19:09
My favorite place to work out. GREAT staff!
Susan Bishop
July 11, 2018 19:09
My favorite place to work out. GREAT staff!
Antonio Murga
June 11, 2018 23:11
This 24 hour fitness really needs a renovation. Most of the equipment there is old. The building itself is also not in good conditions. I live in Reno and in Rohnert Park, CA. I obtained my gym membership back in California, because the 24 hour fitness in my city is amazing; it has a basketball court, sauna, steam room, a hot tube, a huge swimming pool, and some other unique machines. However, this 24 hour fitness locater in Reno is nothing compared to the one back home in Rohnert Park, and I am paying the same amount of money for the service. I'm pretty sure that 24 hour fitness has a lot of members that pay their memberships. The company really needs to renovate this location on sky mountain rd.
A Google User
June 11, 2018 23:11
This 24 hour fitness really needs a renovation. Most of the equipment there is old. The building itself is also not in good conditions. I live in Reno and in Rohnert Park, CA. I obtained my gym membership back in California, because the 24 hour fitness in my city is amazing; it has a basketball court, sauna, steam room, a hot tube, a huge swimming pool, and some other unique machines. However, this 24 hour fitness locater in Reno is nothing compared to the one back home in Rohnert Park, and I am paying the same amount of money for the service. I'm pretty sure that 24 hour fitness has a lot of members that pay their memberships. The company really needs to renovate this location on sky mountain rd.
A Google User
June 3, 2018 15:59
Always super clean, machines usually available.nothing broken and staff is always super nice and helpful
Taylor Snair
June 3, 2018 15:59
Always super clean, machines usually available.nothing broken and staff is always super nice and helpful
A Google User
May 26, 2018 22:12
This sales rep named Josh start showing me the classes pointing it out using his middle finger I walked out without saying anything to him and then when I was making a complaint to the front desk rep and showing her what he did he started yelling at me from across the room saying I don't need to be rude to his employees. When I was showing her exactly what he was doing to me and he stated I was being rude to her. Absolutely disgusting Behavior representing 24 Hour Fitness corporate name. Disgusting
Aurora Rucker
May 26, 2018 22:12
This sales rep named Josh start showing me the classes pointing it out using his middle finger I walked out without saying anything to him and then when I was making a complaint to the front desk rep and showing her what he did he started yelling at me from across the room saying I don't need to be rude to his employees. When I was showing her exactly what he was doing to me and he stated I was being rude to her. Absolutely disgusting Behavior representing 24 Hour Fitness corporate name. Disgusting
Angela Baker
May 19, 2018 13:28
The gym has aged over the years with very little up keep. The items they do fix are poorly done with the wrong parts. The flooring is bubbled, the roof leaks, they don't use the A/C so if it's hot outside its at least 10 degrees hotter inside, the equipment is the original from when it was opened as Golds Gym and deteriorated, it's dirty, and the staff almost always ignores customers as they wait at the front desk or check in. These items were brought to the managers attention several times including in writing, expressing the safety and health concerns, each time he disregards the issue with sarcasism or won't respond. Nothing has changed each time issues are brought up.
Kristin Mapes
April 6, 2018 01:20
This is my gym, but as numerous other people have mentioned, it definitely needs updating. I love going to some of the classes - the instructors are great and have invested in their members and love doing what they do. If it wasn't for them, I think I would have found another gym by now.
The upstairs treadmills are very noisy and are very likely going to fall apart sometime soon. Weights missing, and usually crowded, especially weekday evenings. I do like that they are open all the time - can get my workout in after my swing/night shift when it's not so busy.
They now also have wifi, so that's nice, even if it's so slow I don't use it most of the time.
A Google User
April 6, 2018 01:20
This is my gym, but as numerous other people have mentioned, it definitely needs updating. I love going to some of the classes - the instructors are great and have invested in their members and love doing what they do. If it wasn't for them, I think I would have found another gym by now.
The upstairs treadmills are very noisy and are very likely going to fall apart sometime soon. Weights missing, and usually crowded, especially weekday evenings. I do like that they are open all the time - can get my workout in after my swing/night shift when it's not so busy.
They now also have wifi, so that's nice, even if it's so slow I don't use it most of the time.
Jasmine Donahue
March 27, 2018 22:38
It had everything we really need and it's really big! I wish it had a pool though
Tim Shakal
January 8, 2018 20:09
Needs a lot of updating. The lockers are falling apart, tile floor cracked in several places, the equipment is old and a lot of the padding is worn out. Nothing like trying to do leg lifts with a metal bar pressing on ur shins. In all fairness it's been almost a yr since I used the machines, so I can't say if they have fixed them. The steam room, sauna, and hot tub are great!
Taytay Indigowind
December 22, 2017 01:35
Amazing and friendly. Good drinks on hand. A cool spin class too
Brandon Collen
November 10, 2017 16:43
Should have know this was bad place the day after I sign. After signing, met a employee that would help me plan my workout. Just moved to Reno, said I went to planet fitness where I use to live. He said that place is awful terrible gym. Wish I knew the stuff I knew about 24 now. I would say why is it bad. Free wifi, newer and updated equipment, can cancel any time I want, only $10 a month. I really wanted to like this place since I lived in the apartments across the street from them. I would never go back to 24 hour fitness even in another city. My biggest complain is the cancelation and payments. So I guess their one year commitment rolls over to month to month after the first year. No phone call, no email, or mail nothing to tell me my year was over saw a month so call and said I was done never see another charge. Well guess what next month comes along and another charge. Now call the gym again and they said I didn't cancel the membership they can cancel memberships over the phone. They would be nice to know the previous month. Had to call a 800 number just to see if I could at least get the last charge reverse and they said they will look into it. Are you kidding me avoid this gym
Tyler Best
October 25, 2017 05:27
Looks like a nice place. I had just moved to town and wanted to try it out but they would not let me use their free pass without a local ID. They offered a 15 dollar day pass instead. Again looks nice but I will never work out there.
Rick Fernandes
October 25, 2017 05:27
I just moved here and I'm surprised at how terribly maintained this location is. Most of the cardio machines are either malfunctioning or unsafe to use. The workout equipment is constantly broken and needs to be replaced. The locker room looks like something from 60s horror film. The staff is nice but it doesn't eclipse the overall ghettoness of the facility. What's most surprising is that it's in a nice part of town. The location on Niel Rd is accolades better.
Mary Kusiek
October 25, 2017 05:27
It's my gym but needs a lot of work. Some of the equipment either needs to be replaced or repaired. In a positive light, the staff is friendly and the gym is clean. It would be nice if the manager appeared more interested in the facility. I have yet to see him out on the gym floor or talking to any of the members.
Max Walton
October 25, 2017 05:27
Facility has a wide variety of equipment. There is no WiFi for members, and some areas are in need of repair. Would have given a higher rating if they had WiFi.
Tyler Best
August 6, 2017 15:27
Looks like a nice place. I had just moved to town and wanted to try it out but they would not let me use their free pass without a local ID. They offered a 15 dollar day pass instead. Again looks nice but I will never work out there.
David M.
December 19, 2016 23:37
Good gym, has best selection of quality equipment. The place is like a strip club, tons of fine UNR chicks!