Rewriting review... Was it 1 * due to a customer service issue which has now been resolved. The facility is clean, never overcrowded. Tanning beds are generally well maintained...
Great small gym! Really enjoyed my workout and the manager Evee was very nice.
This is the best gym I ever attend to. The staff Evee and Louis is so great they, friendly, kind and very helpful. They always make me feel so welcome like l belong here. Feel like l am part of anytime fitness family here. The place is very clean and the members they are also very cool. I really enjoyed coming here and I always get a great workout as well and I don't feel out of place when I'm here. I know this is where I belong. I just want to say thank you for the great experience I have when I come to anytime fitness
Please I highly recommend this location they will help you with any question you have.
Firstly, my impressions of the facilities.
Not the worst, equipment-wise, but the gym was not well taken care of (this is coming from someone who has worked in gyms before). Rather dirty, cleaning supplies on the floor for members often low or not stocked, and I once went in every morning for a week when there was neither toilet paper nor soap in the men's bathroom.
The gym is often not staffed during posted staffed hours. This isn't only from my own experience but from the testimony of other members as well. One time that I want in to speak with the owner (during posted staffed hours), I had to wait about an hour and 45 minutes for him to show up, while two other people who had separate appointments with the owner were waiting as well. Those other two (again, two other separate appointments) both left after waiting about an hour.
Now secondly, the business aspect.
My wife and I believe we were misled when we signed up in January. I specifically asked about the cancellation policy and was told I could cancel any time, as long as I gave 30-days notice. The owner later protested to saying that, but that is what my wife and I both remember, and the chances of us both misremembering the exact same thing is very low.
Then my wife went in to cancel her membership in May. The owner said she would be canceled no problem, and he even accepted her key fob. Then when we went in to cancel my membership in June, the owner told us that neither of us could cancel and we were locked in for the rest of the year (his affect was very different from the previous interactions we had had with him).
After doing some research, I found that our contract does not comply with Iowa state law. If you decide to check out this gym, make sure you are also aware of Chapter 552 - PHYSICAL EXERCISE CLUBS - Iowa Code 2018. Our contract conflicted with that law on multiple points, and when I pointed this out to the owner, he said, "It's not illegal," and then basically ignored it. I have complained to the Iowa Attorney General (as I have been reluctant to take my own private legal action) whose multiple attempts to communicate with this gym have gone ignored. In fact, although the owner of this Anytime Fitness had communicated with me via email prior to my attempt to cancel, he has refused to communicate with me directly since then.
Much has happened in the past five months, including me blocking the billing company from charging my bank account, as well as the Anytime Fitness owner and ABC Financial largely ignoring my attempts at communication. (And note that I have been quite calm and polite through this whole situation, even if the Anytime Fitness owner doesn't like that I'm trying multiple avenues to cancel my membership.)
On November 5, I received an email from ABC Financial stating that per the Anytime Fitness club, if I returned my key fobs to the gym within 30 days, then they would cancel my account and remove all past due balance. Now, I had actually already turned in my key fobs in July, and an ABC employee acknowledged that fact in July. My repeated attempts to communicate this fact to ABC Financial, the Anytime Fitness owner, and a representative of the corporate office - including forwarding the July acknowledgment of me turning in my key fobs - went ignored.
Today, Nov 30 (less than 30 days after Nov 5!), I received an email from ABC Financial stating that my account has been turned over to collections.
So let's get this straight: my contract is in violation of Iowa law, I completed the one requirement they asked of me in order to cancel my membership, and it hasn't even been the full 30 days, and they still turned my account over to collections. This proves that this offer to cancel my membership was not offered in good faith.
It is difficult to imagine a worse gym to do business with in this town. I highly recommend you go... anywhere else... for a gym membership. And I don't say this out of any ill will towards the gym itself; I feel I must leave this review for the sake of people looking for a gym in this town.
I started coming back here a week ago out of convenience. Nothing has changed, cables still broke, no toilet paper (Sat), and still haven't seen a change in guest service. It's not a convenience when machines are broke and bathrooms aren't stocked.
The Council Bluffs Anytime is an average gym, sometimes dirty and usually stunk inside. It worked out for me for a few months while I was in town, and usually enjoyed my experience. My trouble with the gym came when I tried to cancel my membership.
In early march I contacted Lewis (owner) about canceling my Anytime membership due to not being near a gym anymore. Upon a phone call, he had me read off the number of my key fob and insisted if I got it returned, he would take care of it. I called early in the next week to make sure Lewis received the fob via USPS; Lewis replied that indeed it had arrived.
At this point I figured I had paid my last month and was free and clear of being charged another month.
After the 14th of March I contacted Lewis again letting him know that I had been charged for another month of membership. Lewis replied that he would then take care of canceling the membership and get me a credit for the $34.10 that was charged for the month of March.
Fast forward to July and I found out Lewis still hadn't cancelled my membership, and no credit was ever applied to my card.
When I called Lewis in July and explained my problem about the membership, he had me email him some documents. I attached my credit card statement reflecting the transactions as well as the receipt from the post office with the date I sent the fob to him.
Even with every bit of evidence I thought I needed to confirm that Lewis owed me around $175 for 5 months of unwanted membership, I still couldn't get him to credit the money he clearly owed me. It was 100% his fault the membership was not canceled, and he still held out on my refund. He did credit my credit card for three of the five months he owed me.
No matter what position I look at this situation from, it shouldn't take 5 separate attempts to cancel a gym membership. Lewis is a JOKE of a business owner, if you're looking for a gym I would recommend taking your business somewhere else.
The Council Bluffs Anytime is an average gym, sometimes dirty and usually stunk inside. It worked out for me for a few months while I was in town, and usually enjoyed my experience. My trouble with the gym came when I tried to cancel my membership.
In early march I contacted Lewis (owner) about canceling my Anytime membership due to not being near a gym anymore. Upon a phone call, he had me read off the number of my key fob and insisted if I got it returned, he would take care of it. I called early in the next week to make sure Lewis received the fob via USPS; Lewis replied that indeed it had arrived.
At this point I figured I had paid my last month and was free and clear of being charged another month.
After the 14th of March I contacted Lewis again letting him know that I had been charged for another month of membership. Lewis replied that he would then take care of canceling the membership and get me a credit for the $34.10 that was charged for the month of March.
Fast forward to July and I found out Lewis still hadn't cancelled my membership, and no credit was ever applied to my card.
When I called Lewis in July and explained my problem about the membership, he had me email him some documents. I attached my credit card statement reflecting the transactions as well as the receipt from the post office with the date I sent the fob to him.
Even with every bit of evidence I thought I needed to confirm that Lewis owed me around $175 for 5 months of unwanted membership, I still couldn't get him to credit the money he clearly owed me. It was 100% his fault the membership was not canceled, and he still held out on my refund. He did credit my credit card for three of the five months he owed me.
No matter what position I look at this situation from, it shouldn't take 5 separate attempts to cancel a gym membership. Lewis is a JOKE of a business owner, if you're looking for a gym I would recommend taking your business somewhere else.
I cancelled my membership two months ago and they have still charged me both months. I have talked to them multiple times and the owner keeps telling me he's returning the money. Then nothing... I have to go to the bank and change my debit card and dispute it . Ridiculous!
I cancelled my membership two months ago and they have still charged me both months. I have talked to them multiple times and the owner keeps telling me he's returning the money. Then nothing... I have to go to the bank and change my debit card and dispute it . Ridiculous!
A+ Gym. A+ Atmosphere. The gym is clean, the customer base is friendly and it has everything you need to get fit and meet new people.
I recommend coming here
A+ Gym. A+ Atmosphere. The gym is clean, the customer base is friendly and it has everything you need to get fit and meet new people.
I recommend coming here
Such a cute exclusive gym, they have all the equipment necessary to fit my fitness goals!
Both times I have come in the middle of the day, during the week to sign up and nobody is here. After the first time I went to Planet Fitness and signed up. Thought Id give it another try and same thing, nobody here again.
Both times I have come in the middle of the day, during the week to sign up and nobody is here. After the first time I went to Planet Fitness and signed up. Thought Id give it another try and same thing, nobody here again.
Good workouts... friendly people. Always clean....
Small but comfortable gym. Friendly staff and can't beat that 24hr access
This place shouldn't even get one star. Dirty building, disgusting bathrooms, expensive and the owners don't return your calls. They billed me incorrectly after I cancelled my membership and after numerous failed attempts to contact them I reported them to the Better Business Bureau which didn't have luck getting in touch with them either.
Never crowded. Free weights.
Getting a hold of anyone here is impossible unless it has to do with taking your money - then someone will call right back. If you don't mind that or working out in a filthy environment with broken equipment, then this is your place!!
Hot, for weight lifters only, not cardio friendly at all. Wouldnt recomend it.
Not usually crowded like a normal gym. The people who are there won't bother you (unless you're spotting them or something). Music level is tolerable, clean, temperature is tolerable. Vending machines offer healthy options. Owner is a really cool guy. Very nice, very passionate about what he does.
This gym is filthy. No one is ever there to address issues. I have them the opportunity to clean up the gym or cancel. No one addressed, therefore cancelled. They billed me 2 months more and was told twice "finance was behind". I was forced to charge it back with my bank after nearly 3 months of unresolved billing. It only gets better now they turned me over to collections for the 2 months they billed me in error and promised to reverse. Including late fees! Wow, who are the filthy bozo's running this place?
This gym is filthy. No one is ever there to address issues. I have them the opportunity to clean up the gym or cancel. No one addressed, therefore cancelled. They billed me 2 months more and was told twice "finance was behind". I was forced to charge it back with my bank after nearly 3 months of unresolved billing. It only gets better now they turned me over to collections for the 2 months they billed me in error and promised to reverse. Including late fees! Wow, who are the filthy bozo's running this place?
Not usually crowded like a normal gym. The people who are there won't bother you (unless you're spotting them or something). Music level is tolerable, clean, temperature is tolerable. Vending machines offer healthy options. Owner is a really cool guy. Very nice, very passionate about what he does.
