- Address:4050 Pennsylvania Ave, Kansas City, MO 64111
- Phone:(816) 931-9888
- Website:http://www.goldsgym.com/westportmo
- Rating:2.4
- Hours:
| Mon | 04:00 am - 09:00 pm |
| Sat | 06:00 am - 08:00 pm |
| Sun | 06:00 am - 07:00 pm |
Gold's Gym
Reviews
Rated 2.4/5 based on 18 customer reviews.
A Google User
March 2, 2018 18:08
I tried to cancel my membership multiple times but could never get ahold of the correct people. No one would call or email me back. I had moved and hadn't been to the gym in months and gave the proper notice however they kept charging my card. I wrote a negative review online and within minutes a manager called me and said the only way they would let me out of my contract is if I changed my review from one stars to five. So I did and they canceled my membership, the same thing had happened to my roommate. I changed my review to this "The gym is very well maintained and I loved not having to wait to use equipment. There is plenty of room to do walking lunges which is hard to come by. The only downfall is that there is only one free weight squat rack. Overall I had a great experience with Golds Gym in Westport" which ended up being a total lie. This gym was ridiculous and poorly ran. I am happy that they closed.
Anna Messerole
March 2, 2018 18:08
I tried to cancel my membership multiple times but could never get ahold of the correct people. No one would call or email me back. I had moved and hadn't been to the gym in months and gave the proper notice however they kept charging my card. I wrote a negative review online and within minutes a manager called me and said the only way they would let me out of my contract is if I changed my review from one stars to five. So I did and they canceled my membership, the same thing had happened to my roommate. I changed my review to this "The gym is very well maintained and I loved not having to wait to use equipment. There is plenty of room to do walking lunges which is hard to come by. The only downfall is that there is only one free weight squat rack. Overall I had a great experience with Golds Gym in Westport" which ended up being a total lie. This gym was ridiculous and poorly ran. I am happy that they closed.
Alex Payne
December 4, 2017 10:31
This place doesn't even deserve 1 star I am forced to give it.
My experience started out great, but quickly cratered.
One of the two watering fountains was broken for over 14 months. 2/5 shower heads work, there is only 1/4 shower pegs. There are never any towels that I've seen, and I've been in the gym early at 7:30 a.m. and 5:30 p.m. The bathrooms are disgusting and I doubt cleaned regularly. When equipment broke, it would remain broken for weeks, months, even longer.
I signed up for personal trainer sessions early in my contact before I knew the true business practices of this gym. My first trainer was fired, the second left, and I was on my third in less than a year.
Additionally, I was billed twice in one month for the personal trainer sessions and never reimbursed. I am still trying to get refunded the extra funds, but the owner or manager is never in. He also could never find the contract I signed for the personal trainer sessions when I asked to view it.
The gym was sold without telling anyone, and half the equipment was gone the next day. So now it's a half-stocked gym, yet they keep trying to bill full-price for a half-filled gym.
Every time I go in, the people I need to talk to are never there. I will NEVER join another Gold's Gym.
To anyone out there. STAY AWAY! This gym is a scam.
A Google User
December 4, 2017 10:31
This place doesn't even deserve 1 star I am forced to give it.
My experience started out great, but quickly cratered.
One of the two watering fountains was broken for over 14 months. 2/5 shower heads work, there is only 1/4 shower pegs. There are never any towels that I've seen, and I've been in the gym early at 7:30 a.m. and 5:30 p.m. The bathrooms are disgusting and I doubt cleaned regularly. When equipment broke, it would remain broken for weeks, months, even longer.
I signed up for personal trainer sessions early in my contact before I knew the true business practices of this gym. My first trainer was fired, the second left, and I was on my third in less than a year.
Additionally, I was billed twice in one month for the personal trainer sessions and never reimbursed. I am still trying to get refunded the extra funds, but the owner or manager is never in. He also could never find the contract I signed for the personal trainer sessions when I asked to view it.
The gym was sold without telling anyone, and half the equipment was gone the next day. So now it's a half-stocked gym, yet they keep trying to bill full-price for a half-filled gym.
Every time I go in, the people I need to talk to are never there. I will NEVER join another Gold's Gym.
To anyone out there. STAY AWAY! This gym is a scam.
Christian Brooks
November 29, 2017 11:30
This place is an absolute disgrace to the Gold's Gym brand. All the equipment is outdated and cheap. Half of the barbells are bent. The place always has a disgusting odor, especially in the bathrooms. Don't even get me started on how gross and unacceptable the bathrooms are..
Now they are slowly selling equipment and closing the gym without telling a single member. I signed up a few months back and they promised a remodel coming soon... LIES!
A Google User
November 29, 2017 11:30
This place is an absolute disgrace to the Gold's Gym brand. All the equipment is outdated and cheap. Half of the barbells are bent. The place always has a disgusting odor, especially in the bathrooms. Don't even get me started on how gross and unacceptable the bathrooms are..
Now they are slowly selling equipment and closing the gym without telling a single member. I signed up a few months back and they promised a remodel coming soon... LIES!
CJ O
November 8, 2017 12:55
For just working out, this gym is fine. However, the men do NOT have a sauna, even thought it's advertised. I was told 3 years ago it would be fixed, and now I am told it never will.
Other than that, the equipment is okay. I think the value for what you get is decent. I enjoy the current staff, too.
A Google User
November 8, 2017 12:55
For just working out, this gym is fine. However, the men do NOT have a sauna, even thought it's advertised. I was told 3 years ago it would be fixed, and now I am told it never will.
Other than that, the equipment is okay. I think the value for what you get is decent. I enjoy the current staff, too.
Christine Russell
October 30, 2017 14:12
I signed up for a membership in July of 2016 and paid for one year the day I signed up because I only planned on using the gym for one year. This year in August, I noticed that my card starting being charged without authorization for another year. I have been trying to cancel my membership since the beginning of August and each time I call I either get no answer or get told that the supervisor is busy (4 times now to be exact that the supervisor has been too busy to take my call). I have never been called back to discuss my membership. I have also emailed and haven't heard back after over 2 weeks.
Anne Cuddy
October 24, 2017 13:43
I had a 4 month contract with this Gold's Gym and for the most part it was a positive experience. The owner, Phil, genuinely cares about his members' satisfaction and is a present, obliging host. The facilities can get very busy, but I think the longest I had to wait for a machine was 10 minutes. Luckily, the gym is open in "off" hours and you can find a quiet, empty time if that's a priority for you. The machines can sometimes be sweat-drenched, but that's more the fault of rude members than staff. Spray bottles/paper towels are always available, but there is no signage asking for members to respect the facilities and other patrons and to clean up after yourself. (Gross. Bummer.) The staff cleans all the machines at least once a day. Similarly, it gets very hot and VERY stinky in the gym when it's busy. Machines-- mostly work well. Other amenities, like the sauna + drinking fountain, were closed the entire time I was a member and there seemed to be no plan on fixing it. The sauna (steam room?) was being used for storage. They also offered a variety of classes that were free with membership. Overall, great value. I joined for the added benefit of going through a program with a trainer. That really fell apart, and within 6 weeks of going to the gym I was working out on my own out of a contractual obligation. The trainer "sessions" were a joke. Pointing to a machine and listing which ones I should use, not going through a workout.
I wouldn't recommend signing up for the 16-week fit challenges that are hosted at this gym but not actually managed by the staff-- the paperwork and stipulations feel more like entrapment to make you pay for a year-long membership instead of just the 4 months you want.
I won't be continuing my membership, because 1- I have an old gym in my basement that's more convenient and free... I joined for the program that ended up being a pain in the butt to complete. 2-- it's not worth it to have to clean up after disgusting sweaty men and smelling their stink while working out.
K Kll
October 24, 2017 13:43
Went to the bootcamp class, Tyler is the trainer. It was a great class. Tyler motivates you and explains any exercises you don't know how to do so you're not lost. It makes it easy to keep pace with the rest of the class. The workout was awesome. Felt great afterward, got a full body workout. Definitely going back. Check out his classes for sure if you're looking to tone your whole body and work with someone who motivates you in a good way!
Paul Syriac
October 24, 2017 13:43
The gym is okay at best. It definitely has an old school feel to it. My issue with them is with the cancellation process. I have been a member for over a year so when i went into the gym to cancel my member, I didn't think there would be too many issues. However, i got the runaround right away. I spoke with Tyler Nash, who told me that I needed to send an email to cancel. I wrote the email in front of him and sent it. I never heard anything back and then sent another follow up email. Still no response. I then got an email asking for a review so here it is. Where's my cancellation confirmation????
Eva Eve
October 24, 2017 13:43
The place is philthy. Needs an overhaul. Subjected to paid parking on certain days/nights. Door code does not work after hours most of the time. Equipment is always broken or missing pieces. Owner does not address concerns.
Brent Matthews
October 24, 2017 13:43
This particular gold's gym is the worst gold's gym I have ever been too. In the reviews below the owner talks about team members. You can not be a team member if you are the only one working in the gym. I only took 2 photos to illustrate how bad This gym Really is. I didn't want it to be obvious that I was taking photos of the extension cords laying all-over the floor and broken equipment and other laundry hampers that were filled with dirty towels around the gym. There were no clean towels to be had. Because there is only one person working. He is unable to clean towels work the front desk give tours all the same time P is the only person working. 3 out of the 5 shower handles that operate the water are broken-off the wall. I'm sure that all 3 handles did not break-off at the same time. Maintenance is not being done. So that leaves 2 working showers but unfortunately there is only one place to hang your towel in the shower so if 2 people were to use the shower only 1 person could bring your towel their. Again maintenance is not being done regardless of what the owner would say. It is obvious! I am sorry for the bad review but the photos and lack of maintenance speaks for themselves. I also neglected to mention a lot of outdated equipment and lack of cleanliness.
A Google User
September 27, 2017 15:47
I had a 4 month contract with this Gold's Gym and for the most part it was a positive experience. The owner, Phil, genuinely cares about his members' satisfaction and is a present, obliging host. The facilities can get very busy, but I think the longest I had to wait for a machine was 10 minutes. Luckily, the gym is open in "off" hours and you can find a quiet, empty time if that's a priority for you. The machines can sometimes be sweat-drenched, but that's more the fault of rude members than staff. Spray bottles/paper towels are always available, but there is no signage asking for members to respect the facilities and other patrons and to clean up after yourself. (Gross. Bummer.) The staff cleans all the machines at least once a day. Similarly, it gets very hot and VERY stinky in the gym when it's busy. Machines-- mostly work well. Other amenities, like the sauna + drinking fountain, were closed the entire time I was a member and there seemed to be no plan on fixing it. The sauna (steam room?) was being used for storage. They also offered a variety of classes that were free with membership. Overall, great value. I joined for the added benefit of going through a program with a trainer. That really fell apart, and within 6 weeks of going to the gym I was working out on my own out of a contractual obligation. The trainer "sessions" were a joke. Pointing to a machine and listing which ones I should use, not going through a workout.
I wouldn't recommend signing up for the 16-week fit challenges that are hosted at this gym but not actually managed by the staff-- the paperwork and stipulations feel more like entrapment to make you pay for a year-long membership instead of just the 4 months you want.
I won't be continuing my membership, because 1- I have an old gym in my basement that's more convenient and free... I joined for the program that ended up being a pain in the butt to complete. 2-- it's not worth it to have to clean up after disgusting sweaty men and smelling their stink while working out.
Anne Cuddy
September 27, 2017 15:47
I had a 4 month contract with this Gold's Gym and for the most part it was a positive experience. The owner, Phil, genuinely cares about his members' satisfaction and is a present, obliging host. The facilities can get very busy, but I think the longest I had to wait for a machine was 10 minutes. Luckily, the gym is open in "off" hours and you can find a quiet, empty time if that's a priority for you. The machines can sometimes be sweat-drenched, but that's more the fault of rude members than staff. Spray bottles/paper towels are always available, but there is no signage asking for members to respect the facilities and other patrons and to clean up after yourself. (Gross. Bummer.) The staff cleans all the machines at least once a day. Similarly, it gets very hot and VERY stinky in the gym when it's busy. Machines-- mostly work well. Other amenities, like the sauna + drinking fountain, were closed the entire time I was a member and there seemed to be no plan on fixing it. The sauna (steam room?) was being used for storage. They also offered a variety of classes that were free with membership. Overall, great value. I joined for the added benefit of going through a program with a trainer. That really fell apart, and within 6 weeks of going to the gym I was working out on my own out of a contractual obligation. The trainer "sessions" were a joke. Pointing to a machine and listing which ones I should use, not going through a workout.
I wouldn't recommend signing up for the 16-week fit challenges that are hosted at this gym but not actually managed by the staff-- the paperwork and stipulations feel more like entrapment to make you pay for a year-long membership instead of just the 4 months you want.
I won't be continuing my membership, because 1- I have an old gym in my basement that's more convenient and free... I joined for the program that ended up being a pain in the butt to complete. 2-- it's not worth it to have to clean up after disgusting sweaty men and smelling their stink while working out.
K Kll
July 1, 2017 13:15
Went to the bootcamp class, Tyler is the trainer. It was a great class. Tyler motivates you and explains any exercises you don't know how to do so you're not lost. It makes it easy to keep pace with the rest of the class. The workout was awesome. Felt great afterward, got a full body workout. Definitely going back. Check out his classes for sure if you're looking to tone your whole body and work with someone who motivates you in a good way!
Alex Van Buskirk
April 6, 2016 20:32
Great Value for the monthly membership price! Recent renovations have really expanded the gym and opened up plenty of space for busy hours. Staff is friendly and helpful. Machines and equipment are in good shape. If a piece of equipment breaks they're great about quickly getting it fixed. Highly recommend .