A Google User
June 26, 2018 18:45
The Eden Prairie location of Fitness 19--owned by the same person, Ryan Ray--closed down without giving prior notice to its members via phone, mail, or email. The day before it closed down, there was a letter posted on the door indicating that all members would automatically be transferred to a different gym where dues would automatically be collected. Of course, no one was was asked if s/he wanted to be transferred.... I emailed Ryan, the owner, and called the Eagan location to speak with Ryan because F19 took a full year's dues from me upfront and didn't deliver a full year of membership. (Indeed, this is only one of the issues I have with the gym, all of which I was hoping to sort out with the owner.) However, instead of exercising a basic sense of business ethics and returning my communication, the owner has clearly decided to ghost me. I find this behavior to be despicably unprofessional and indicative of an absence of business ethics. I regret giving Fitness 19 my business and would under no circumstances do so in the future.