Stacey Mousseau
March 21, 2018 09:51
I recently tried to purchase a gift card on the LA Fitness website. After inputting all of my information I clicked submit and it generated a response telling me it could not process my request at this time. I thought no big deal, when I leave work today I will just stop on my way home and grab one because it is so close to my home. Looked at my bank account and they took the $200. Called up to the specific location and I was told I had to call corporate. Called corporate, they aren't open until Monday. Fine. Waited until Monday, was then told by Jason that it was an internal affairs issue and I HAD TO EMAIL THEM. Now at this point I am beyond irate. This is a birthday present for my boyfriend and his birthday is 10 days away. I email "internal affairs" and waited 2 hours for no response. Finally I called and spoke with the GM of this certain location. He was extremely nice, tried everything he could think of to help me but with no resolution. In fact I was told this has never happened before and apparently my money is lost in space!!!! RIGHT!!!!! Now after all this nonsense and not resolving my issue, I call back up to the store and tell them I am still willing to get memberships there but I'd just rather pay a yearly fee then have them have any of my personal bank account information due to what I just experienced. I was told I have to have a credit card on file and there is no way around it. 2 days later I have still have yet to receive a response from "internal affairs" and the lack of concern about not only my money and time, but the fact that my boyfriends birthday present is lost in space, they only seemed to care about selling me into a package without any resolution to what happened to my money. Maybe a gift card of $200 since I proved to you the money posted out of my bank account and went to LA Fitness. Or I don't know a response from someone with an answer as to what is going on. Nope I will never sign up at an LA Fitness. If they will do this to someone who is trying to do everything to get into their gym, I can only imagine what it would be like stuck in a yearly contract with them..... And they can't even respond, I will take my business somewhere else.