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- Address:4700 Investment Dr, Troy, MI 48098
- Phone:(248) 267-1000
- Website:https://www.lifetime.life/life-time-locations/mi-troy.html
- Rating:2.6
- Hours: 24 hours
Life Time Fitness
Reviews
Rated 2.6/5 based on 25 customer reviews.
Terrence Franklin
May 25, 2020 18:30
Life Time Fitness are extremely helpful and accommodating! Gym has everything you would want. I have been pleased everyday I have gone here!
Philip Shih
March 16, 2020 11:53
I like the kid day care. We also got to play in the basketball court.
Peng Zhao
March 7, 2020 15:34
If you want to cancel a class, you need to be one-month in advance and you have to come in person, a phone call is definitely not enough. Watch out for your credit card statement for unauthorized hidden charge! They are good at playing business games to screw you. The environment is not really clean, you can go and take a look at the family change room and see how dirty it is.
Nick DeNardis
February 1, 2020 15:47
The kids birthday parties are amazing!
Cross Mooradian
December 5, 2019 22:53
I want to thank everyone at reception. I've frequented Troy Lifetime 5-6 times a week for the past year, and I've only ever had great experiences with them. You all are a good reason why I continue my membership. I do apologize for not listing everyone, but you're all great.
I do want to give a special shout out to Ali. He has been an absolute paragon of hospitality. He's always giving it 110%, and doing it with a smile.
Thank you all very much.
marianna samano
September 29, 2018 19:07
WORST CUSTOMER SERVICE EVER! Had to cancel my account. They charge your account with fees left and right and when you call to figure out why they're so rude and not to mention end up being wrong after I call their member service line - especially the tall front desk girl with black hair that claims I have to speak to an account representative in person and can't over the phone. Also ridiculous how you can't bring a guest in after a certain time when your paying such a high rate. Decent fitness, definitely would not recommend this location.
James Thornton
September 23, 2018 12:11
My experience here has been great. It has everything you need to get fit. Period.
A Google User
August 13, 2018 20:19
I love the equipment they have at this gym. Why the two stars it is to do with the late night crowd, one guy in particular. He is there almost every night at the gym and is very loud and uses vulgar language. Last saturday he almost started a fight with a 16 year old kid and this individual is 24 years. I overheard him telling his friends that he was going to assult the 16 year old in the parking lot so i informed the police. This was crossing the line. I sent an email to the troy gym management with a description of the individual but i have got no response. I guess they are ok with thugs ruining the atmosphere at their gym. They need to cancel his membership ASAP!!!
Shan Bhatt
August 13, 2018 20:19
I love the equipment they have at this gym. Why the two stars it is to do with the late night crowd, one guy in particular. He is there almost every night at the gym and is very loud and uses vulgar language. Last saturday he almost started a fight with a 16 year old kid and this individual is 24 years. I overheard him telling his friends that he was going to assult the 16 year old in the parking lot so i informed the police. This was crossing the line. I sent an email to the troy gym management with a description of the individual but i have got no response. I guess they are ok with thugs ruining the atmosphere at their gym. They need to cancel his membership ASAP!!!
Alex Lee
August 8, 2018 06:48
I miss this place. I loved going here when I lived in Troy.
kimberly garrick
July 13, 2018 17:06
If I could leave 0 or negative starts I would. By far worst customer service experience I have ever had or heard of in my entire life. My membership was to be cancelled and continued to get charger for the following 4 months. I called a bare minimum of 50x emailed without a single call or email back. Physically went into the location 5 differ t times and each time of I was lucky enough to speak with anyone they told me itd be taken care of that day, or they would tell me there is absolutely no one I could speak to and they'd leave a message for someone to call back... and they never did. Not even an apology or any compensation was given. It's been 5 months later now that I'm still dealing with this and still YET TO HEAR A DAMN THING BACK FROM ANYONE THERE. they are either grossly neglegant to the highest extream or straight up liars and thieves. I will never return to lifetime and epupd urge anyone who doesnt think they'll keep their membership for their entire life to not join . WORST. EXPERIENCE. EVER!!!!!!
Kristen Ayers
June 18, 2018 15:16
I love this gym it's very diverse and everyone minds their own business. I do think it could use some updates, but overall it's my favorite gym I prefer it over Shelby township. The staff at the front desk are always happy and positive and that makes it just that better.
A Google User
June 18, 2018 15:16
I love this gym it's very diverse and everyone minds their own business. I do think it could use some updates, but overall it's my favorite gym I prefer it over Shelby township. The staff at the front desk are always happy and positive and that makes it just that better.
Denise Flynn
May 12, 2018 14:51
I'm part of a group that books the gym once a month and pays for it. They have double-booked the gym again and we were the ones that were in able to use it. Don't think I willwill partici in this again
Rockerboy2000
April 17, 2018 14:07
I THINK THIS PLACE IS PRETTY GOOD!!! IM JUST JOINING THE BAND WAGON
Mike Schmidt
April 16, 2018 15:36
Theres the sales rep Michael - he is trash. The guy constantly tries to one-up people thinking hes better when he really isnt. i cant stand this clown and i truly think he needs to find a new position.
A Google User
March 18, 2018 01:06
I am shocked by their terrible reviews! I've been to many lifetime gyms in the area (mainly Troy, Rochester and Shelby!) All are amazing. They all have there downfalls but they'll all amazing and very clean! I've never had a major issue with staff! Pros and cons of each follow....
Troy
PRO..very clean, especially when Alice is working the woman's locker room! CON :no outdoor pool!
Shelby:
PRO: very clean, great outdoor pool!
CON. Sales people and trainees are pushy! Not that bad, but worse the Troy!
Rochester:
PRO: amazing child center, and outdoor pool!
CON: for a tall female, showers suck! I have to squat to wash my hair! (After squats it's no fun! Haha!) Always a line I woman's locker room, which is maybe good because it means business is good!
Overall I love going to troy, not as busy, can get in and out and it is very clean!!! GM Jason is awesome, very friendly!
Jamie Mueller
December 27, 2017 13:42
Jay, the front sales rep is creepy and definitely prevents people from joining. He gives out free passes to girls only. Creeps on them at the gym and gets mad at you for not talking to him? Had to post this under an anonymous name because he is a creep. Definitely get rid of him if you want people to join lol. - concerned female
Rebecca Dabish
December 1, 2017 16:15
This location is pure bull. I signed up for the Troy location thinking its cheaper and reasonable. Though everyone I know pays $72 for all clubs, I pay $72 for just Troy. Come to find out I was supposed to be paying $62 this whole time since I'm under the age of 26. Randomly, started getting charged 2 dollars extra for nothing? I called and said I was going to get a reimbursement and that I would be paying $62 from now on, but today is the first of the month and I paid $73.95. Cancelling my membership.
Natalia Jendo
December 1, 2017 16:15
This location is pure bull. I signed up for the Troy location thinking its cheaper and reasonable. Though everyone I know pays $72 for all clubs, I pay $72 for just Troy. Come to find out I was supposed to be paying $62 this whole time since I'm under the age of 26. Randomly, started getting charged 2 dollars extra for nothing? I called and said I was going to get a reimbursement and that I would be paying $62 from now on, but today is the first of the month and I paid $73.95. Cancelling my membership.
duraid ahad
October 25, 2017 18:17
I'm a member since 2009, I don't go often but I wanted to take my 3 year old daughter there to teach her how to swim. All 5 lanes taken for paid lessons no place to swim, when I complained I was accused of being disrespectful and disruptive to the swimming lesson.
When I asked what is the policy the aquatic manager replied ( we reserve the right to take any lane at anytime !!)
She also stated that if I don't don't clear the lane my 8 years membership will be reviewed !! But she also states that this is not a threat!!
Paying $120 per month to be told that I can't use the pool!
Mike M
October 25, 2017 18:17
This facility isn't what it once was. For the price you are much better off at LA Fitness. Nights at the Troy location are a bunch of kids talking on phones and not working out. Staff and facility are vapid.
People come in and not even card checked, many kids that should be supervised are alone.
mathew jadan
October 25, 2017 18:17
Lifetime just isn't what it used to be. They even went as far as putting "Diamond parking" in the front for the members that pay more money. It's all about who can pay the most now. The spa is GREAT but the cafe is horrible. The employees in the cafe (Besides a couple employees) are horrible. I had an incident in the cafe where I was getting accused of bringing in fake cards that are whole punched. I mean really? The girls name that was extremely rude was "Jessica." She also lied and said that I left "Fake reviews" which is also NOT true. I eat at the cafe every single day (if not this location than other locations). Also the manager Jason had called me and did not apologize on there behalf. He also said he saw me on camera writing fake reviews. ARE YOU KIDDING ME!? None of this is true! Unprofessionalism screams out in my head a million times. I just can't believe I'm being treated this way by a gym that I've been a member for 10 years. I will be reaching out to corporate about this issue as well. This place has turned into a horrible environment. The trainers are friendly and the front staff are also great. However, the cafe and management really made me feel uncomfortable. Definitely unsure about keeping this membership. Many of my family members that have memberships are also considering canceling after hearing what happened.
Roxane Calle
October 25, 2017 18:17
Been a member for 3 years now and although some of the facilities offered by this gym are great, I have to agree with some of the other reviews here that the bathroom facilities are not as clean as they should be an are in need of a " deep clean". Also annoying when they take up a lot of the equipment and space for their group cross fit training at peak hours. What is really annoying is the state of the gym on a Sunday morning - like a tornado has been through the weight section with weights lying all over the place. They have cameras in the building so could find out who the perpetrators are but this has been continuing for months/years with no action/improvement from gym management. This is very disrespectful to rest of the members who have to use the facilities in this state - find the guilty party and discipline them for the sake of the rest of your paying members! - not rocket science guys...
Other than that it offers many different fitness facilities and is conveniently located for my needs, personally I have not found staff to be rude, maybe a little aloof.
Eleven Bravo
October 25, 2017 18:17
I just got out the military and seeing that I am home for good now, I was looking for a new gym to call home. I've been shopping around and looking for gyms that fit me the most, and of course gyms that have good prices with a solid gym. I seen this gym online and it look really nice but it did not have prices. I did not want to drive 15 miles for a price I wouldn't have agreed with so I called the Troy location to see if I could get some help. When I called after about a minute the front desk finally picked up and I was then transferred to the "sales" line.... and then I was told "Yea, call back tomorrow bro"...... Yea, I rather not.