Cody Shanley
April 14, 2018 17:28
I've been a member at the YMCA for over a year. While the facility was alright, and had a lot of options for equipment & activities, I always felt the price was a little steep (especially considering the relatively poor hours.. closes at 7 on Saturday, 6 on Sunday). It was also pretty dirty considering what the monthly rates are.. you would expect a very clean, well maintained facility for the price.
Today was the last straw as I just received a membership price increase in the mail because I turned 27. The rate went to $70/month just like that. I called to ask about cancellation, and was told if I cancelled now I would still be charged $70 for the next month as "cancellation goes into effect in 30 days".
The main problem I have here is that I responded to their letter the same day I received it. I had no notice to cancel the membership before the price hike.. and now have been basically cornered into paying the increased rate whether I like it or not.
On top of this, when I called their facility to explain the situation I was told by a front desk associate that "I can try contacting the membership director, but she doesn't respond to phone calls quickly at all"... great. I'm really at my wit's end with this place. They treat their members like second-class citizens. For your own sanity, I have no choice but to recommend not becoming a member here.