Saurabh Shah
April 10, 2018 11:05
Hi, I am current member of Y from last 1 year. It is good place for my family to have active time. Family pool is the best part of this facility, it is clean and I can have fun time with my kidos.
Fitness/Gym area is equipped with lots of machines, it's get crowded some time, also included free classes with your membership. Zumba is my favorite.
At the same time, I believe the staff is careless. They don't invest in their staff. they don't care about you. I signed my daughter in swim class, when I went for class, swim instructor told me it is already full, who signed you up? When I went to frontdesk, staff member said it should not be full. He handed over me business card and asked to give a call to other lady. wait wait.. Now I need to figure out because I signed up for class, Can't you figure out, what's going on?
The Air hockey table and ping pong tables are in bad condition. It is faulty since I join, I made verbal complaint and written complaint about Air Hockey table repair, but I think no one cares. I haven't got any response.
Facility is good but I believe can be better if they listen and care about their members.