Ashley S.
August 1, 2018 20:14
My experience at UP:
- Hot in the summer.
- Noisy from busy street traffic.
- I felt disrespected by the owner and felt my money was disrespected.
- Generally, does not allow you to schedule classes for two people using the same credit card number.(How they handle families, spouses, children, gifts, those without credit and dates, I do not know. )
- Owner agreed to an exception to the above policy then charged me an unauthorized fee prior to my class without telling me. The website clearly says you'll be charged at the time of service.
- I called to inquire about the charge and was barred from the studio. (never yelled, cursed or even had the opportunity to ask a question.)
- Owner threatened to: slow walk refunding my money, bad mouth me to my instructor and call my credit card company to discredit me. All very odd threats. All very alarming responses to my inquiring about an unauthorized charge (which I had assumed was just a mistake).
- Owner used loaded, dismissive language of a made up "policy/rules" and "my attitude."