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August 22, 2018 17:07

Worst customer service ever. They are penny wise and pound foolish. They lost me because they wanted me to pay the monthly fee when I was just using the Pilates training which was $85 a pop and I used it twice a week. They changed the rules so I left. So they lost $680 in order to get $180.

August 22, 2018 17:07

Worst customer service ever. They are penny wise and pound foolish. They lost me because they wanted me to pay the monthly fee when I was just using the Pilates training which was $85 a pop and I used it twice a week. They changed the rules so I left. So they lost $680 in order to get $180.

May 14, 2018 10:38

I love how this place has everything you need. Absolutely everything, fitness wise. Equipment is comprehensive. Instructors are well-trained and very professional. Their pantry area has all the healthy stuff you need too.

May 14, 2018 10:38

I love how this place has everything you need. Absolutely everything, fitness wise. Equipment is comprehensive. Instructors are well-trained and very professional. Their pantry area has all the healthy stuff you need too.

April 17, 2018 23:12

The facility is "upscale", though don't let it fool you. It's lipstick on a pig. Customer service is horrible. Just cancel within the seven day period and don't look back.

April 17, 2018 23:12

The facility is "upscale", though don't let it fool you. It's lipstick on a pig. Customer service is horrible. Just cancel within the seven day period and don't look back.

April 6, 2018 15:45

I have been a member of this gym since it opened almost 10 years ago and I must say that the customer service has gone downhill. I reached out to the billing department with some questions after I placed my account on hold due to traveling out of the country, and my questions were met with short answers, when I asked for a more detailed explanation, the representative told me that I must physically go into the gym. I advised her that I was out of the area and could not physically goto the gym. She then proceeded to hang up on me. I feel like after being a member for so many years, to be treated this way is unacceptable.

I will be canceling my membership due to the extremely rude staff and unfriendly policies. I strongly suggest taking your business to a gym that will appreciate your membership.

March 14, 2018 22:22

Can get crowded during prime time, but always new equipment and some great classes. Lydia Bone, great trainer.

February 21, 2018 12:21

Great people, equipment, and atmosphere. Very clean

February 13, 2018 13:47

I was content with this club for eleven months until I became ill and had to end my membership due to my doctor's advice. DO NOT SIGN UP FOR ANY AUTOMATIC MONTHLY RECURRING CHARGES. THEY KEPT OVER $1200 OF MY MONEY when I had to quit going to the gym for medical reasons. I was able to get $750 back finally after six months of calling them every 2-3 days. What happened was I was supposed to give 30 days notice before the auto-charge for the next month's charges for training sessions went through. Gee, sorry I forgot about it. I was really sick. I have tried to get my money back from my old trainer, the general manager, and "member services" at the corporate office. They all tell me the same thing: "You are required to give us 30 days notice if you want to suspend an automatically recurring service. That's the policy, you signed the agreement, and there is nothing I can do for you." I tried to offer a compromise by asking if I could use the money in their spa for massages, manicures, hair cuts, etc. No, their policies don't allow transfer of customer money between departments. This was all back in July 2017. In February 2018 I received a little over half of my unused training session money back. I am still trying to get the rest of it. BOTTOM LINE: The club is nice, the classes are great, the trainers are great. You will love it. But DON'T SIGN UP FOR ANY AUTOMATICALLY RECURRING SERVICES like training, pilates, etc. Pay a little more per session and pay as you go instead.

February 13, 2018 13:47

I was content with this club for eleven months until I became ill and had to end my membership due to my doctor's advice. DO NOT SIGN UP FOR ANY AUTOMATIC MONTHLY RECURRING CHARGES. THEY KEPT OVER $1200 OF MY MONEY when I had to quit going to the gym for medical reasons. I was able to get $750 back finally after six months of calling them every 2-3 days. What happened was I was supposed to give 30 days notice before the auto-charge for the next month's charges for training sessions went through. Gee, sorry I forgot about it. I was really sick. I have tried to get my money back from my old trainer, the general manager, and "member services" at the corporate office. They all tell me the same thing: "You are required to give us 30 days notice if you want to suspend an automatically recurring service. That's the policy, you signed the agreement, and there is nothing I can do for you." I tried to offer a compromise by asking if I could use the money in their spa for massages, manicures, hair cuts, etc. No, their policies don't allow transfer of customer money between departments. This was all back in July 2017. In February 2018 I received a little over half of my unused training session money back. I am still trying to get the rest of it. BOTTOM LINE: The club is nice, the classes are great, the trainers are great. You will love it. But DON'T SIGN UP FOR ANY AUTOMATICALLY RECURRING SERVICES like training, pilates, etc. Pay a little more per session and pay as you go instead.

February 11, 2018 20:58

Great gum. Good people, great staff.

January 16, 2018 10:01

The facility is "upscale", though doubt pretty it fool you. It's lipstick on a pig. Customer service is horrible. Just cancel within the seven day period and don't look back.

October 25, 2017 15:06

You get what you pay for here, top notch service, equipment, and ammenities. Pricey? Absolutely but penny's don't buy gold.

October 25, 2017 15:06

The Machine for drinks, Its not working + instate of make the protein drink cold it make it really hot! I had one two days And I got sick because of that! I told them to fix it 3 days ago ! and Still not fixed yet ! We should get pay for what we deserve.

October 25, 2017 15:06

I am giving 1 star because the facility is nice. Today was my first and last day at lifetime fitness. My friend wanted me to try out her gym today. We arrived at lifetime fitness at 3. My friend was told that you cannot use guest pass until after 4. This was a newly implemented policy that my friend was never made aware of. After 30 mins of the supervisor Gaby Rosales arguing with my friend over $30 she decided to pay it. We then went back to speak to a manager. Gaby brought Stefan Henry who is not a manager but an assistant sales manager. Who then proceeded to say the same thing. All I can say is after an hour of ups and downs nothing was done and they basically lost my friend over $30. She spends $190 a month! There are other gyms in the area that cost $50 and perfect customer service "Sport & Health". This gym is overpriced and the customer service is -100.

October 25, 2017 15:06

Very nice gym for the location; not on par with their newest gyms, but that's ok. Ample free weights and more machines than I need. Friendly staff, good food at the cafe. Tons of classes, a Spa, Salon, etc, none of which I use. I use it mainly for the gym, and yes, it's expensive for that. But I also use the child care, which is great. And if you live in Potomac, this is the closest gym around. I used to pay less for a gym that was farther away, and consequently I seldom went. Now I pay more but I go 5+ times a week. Lifetime is a better deal for me.

... plus, I can also hit other clubs in the area and around the country, which is nice.

October 25, 2017 15:06

A good value for the money. You are guarantee to find something you like with the trainers who are friendly and more than willing to help out whether you are a novice or have been doing this for years. They take excellent care of their machines. One time when I was two a day and a tread mill broke down near me int the morning workout- it was repaired before I came in for my after-work workout. The locker rooms as spotless and the showers being disinfected on a daily basis.

July 13, 2017 09:46

A good value for the money. You are guarantee to find something you like with the trainers who are friendly and more than willing to help out whether you are a novice or have been doing this for years. They take excellent care of their machines. One time when I was two a day and a tread mill broke down near me int the morning workout- it was repaired before I came in for my after-work workout. The locker rooms as spotless and the showers being disinfected on a daily basis.

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