kevin morgan
January 23, 2020 21:12
On sign-up, about nine months back, the then-manager could not figure out how to set up a month-to-month membership. She overrode the pricing on an annual membership (ie raised it to the month-to-month) and made notes to the account to ensure it would be treated as month-to-month.
Stopped in repeatedly in the last two weeks to try to cancel. Usually only a "personal trainer" on hand, no actual employees who could handle cancellation (was told the manager was typically only in from 2 PM to 4 PM). Stopped by there again today in that time frame and note on the door gave a cell # to call to talk to management.
When the manager finally returned the call hours later, he tried to insist I was locked into an annual contract. When I pointed out the info on the account, he grudgingly agreed to cancel but said policy was 30-day notice required, so I would have to still pay one more month. Worth paying it to be rid of this kind of treatment.