K Tycocki
July 27, 2019 10:08
Paid for personal training and was told their trainers are experienced with working around injuries. They are not! Personal trainer just led me from machine to machine and had me do reps, never explaining what muscles I was working, etc.. I always ended up in pain with injuries flared up. My previous trainer at my previous gym was wonderful and less expensive. She worked around my injuries and I was very. I had a program that was tailored to my body. Only changed gyms due to a move. Also, personal trainer was not at all engaging, never did measurements, weight, never discussed goals, etc.. The equipment is okay. Not great, but not horrible. Layout of gym stinks. Now, they have changed the hours, AGAIN! they close at 6p on Fridays, 12p Sat and Sun and 7p M - Those hours don't work for most people. I paid for one year up front and now the hours are not such that I can go very often. So, they can take your money, but don't have hours where you can go if you work. This gym is going to go out of business. Do NOT waste your money here. :(
**The company's responses to member reviews saying they are sorry if the new hours are inconvenient and are reviewing the hours with the management team is ludicrous. That doesn't fix the fact that they have taken money and then changed hours to where many people can't use the gym. If people bought memberships based on them being open certain hours, they should be allowing people to cancel memberships now that hours are so limited and giving prorated refunds. Members should contact the BBB if they have tried to resolve with management to no avail.