May Bee
April 20, 2018 13:16
I was a member for 3 years before all BS happened. Machines are old, customer service sucks, trainers are rude and would take equipment that your using. Made a complaint to the manager.... nothing happened. To be honest with you for the exact same price ($25) you might as well just join Planet Fitness (more locations available than LA Fitness Nationwide) and get the black card. They even give you a shirt, towel, gym bag and a sport bottle when you join (LA Fitness will give you a shirt, if they have your size, and a towel). WAYYYYYYY better customer service, open 24/7 (depending on the location), you can use any planet fitness nation wide if you have the blackcard. The machines are newer, you can bring a guest everyday for free, a free 10 minute hydro massage everyday, free tanning and the best part you get points when you workout and redeem those points for a free drink, gear, or money off your monthly dues (LA Fitness.... they just have a vending machine, and sometimes their out of order). I'm mad that I didn't cancel my LA Fitness account sooner......... I took 2 of my friends to Planet Fitness (who are also LA Fitness members) and they immediately like it better. They've already signed up and are cancelling their LA Fitness membership.... many more of my friends will make the change. Thank You JC (LA Fitness rep. in California) for being rude, and unprofessional on phone, because of you I switched and I'm bringing all my other friends with me.