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Planet Fitness

31 Reviews
Mon 05:00 am - 09:00 pm
Sat 07:00 am - 07:00 pm
Sun 07:00 am - 07:00 pm
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Planet Fitness in Des Moines  

Reviews

Rated 3.0/5 based on 31 customer reviews.
May 21, 2020 18:16

After receiving an email stating billing will not start until mid June planet fitness started repeatedly charging my card the day they reopened. They gave 0 notice, not even a call. When I called about the issue they said they don't offer refunds. This is a joke of a business. I can't even go in due to my auto immune disorder.

February 22, 2020 11:26

I was needing help with my billing information and the staff was very friendly and easily helped me change my information. The gym was very well kept and clean. It seemed like the staff takes pride in having a nice and tidy gym. I highly recommend this planet fitness location to any gym user

January 28, 2020 19:04

I really enjoy working out here. As far as fitness it has been great! Staff has been mostly enjoyable to interact with, and it is a great atmosphere! However, I have the black membership and at first LOVED having the access to tanning. But, since I've started a little over a year ago they decided to change rules about tanning that seem pretty "cheap" if you ask me. They have one tanning bed that is newer and larger which leaves me with fewer tan lines, it also has some pretty nice features that the others do not have (as well as newer bulbs and an overall better tan). I have always requested that bed for this reason. When I requested this bed a few months back I was told that bed is not allowed to be used for the maximum time of 12 minutes anymore, only 8 minutes and under. Since I have seen all of the regular people who have base tans use this bed and request it regularly for the full time, I can only assume it was done to keep people from using the nicer of the tanning beds. Which brings me to why I use the word cheap, because even the newer tanning bed is still the lowest grade compared to an actual tanning salon. Which would cost me $10 a month to use at the tanning salon and I pay that to PF to use theirs. All the other beds are old, outdated, and much smaller! Either upgrade the beds or stop putting petty rules on the only good bed you all have. I also found it misleading that the only tanning bed you all have pictured on your website is the newer one, but again you are restricting the use of only THAT bed! I have stopped tanning and am considering either switching gyms (most likely what I will do since it is very inconvenient to travel from place to place when others offer what I am looking for in one stop), or will be downgrading my membership and tanning at the salon. Please upgrade your beds and stop making rules that make the gym seem petty and cheap. I get its the cheapest gym around but don't make it see as if you all offer things you actually do not or restrict something based on not wanting to upgrade.

December 30, 2019 13:07

Loving the new equipment and the staff. There is definitely a different feel to the place. I am...till this day...I have been a member for about 7 years now...do not understand why the hours are so short on the weekends and then does not open till 5Am on Monday morning. Most PF's are 24 hours 7 days a week. It puts a damper on people that cannot workout until later in the evening.

December 20, 2019 12:19

This gym was absolutely excellent! Forrest and his staff were so friendly and helpful. The facilities were immaculately clean and in wonderful condition. All machines operated as they should and everything was so clean and sanitary. The staff went above and beyond to help me with everything I needed and any questions I had. This will now be my favorite gym because of the staff and how they kept the facilities.

November 2, 2019 12:50

The staff here is polite and professional. A wide variety of equipment to use, new rowing machines recently added. It can be tough to find an unoccupied treadmill between 4-6pm. There is a good group of regulars but there are also plenty of people that dont wipe down the machines after use which is not only gross but against the rules.

September 30, 2018 16:24

Water fountain is always less than good cool water, so of course, even though it's a cheap fix, I have to pay a buck for cold water from you guys. Also I absolutely hate people who have to sit on a machine you want to use to get their jam on....MOVE IT!

September 27, 2018 17:20

Unprofessional general manager rude employees I have a lawsuit for harassment and have call the police on the general manger he has a warrent so if you see him call 911

September 18, 2018 08:37

Did not have a good experience with this gym. In order to cancel my membership they sent me to three different gyms and the end just had me send a letter to my gym in Missouri. Their cancellation policy is set up for you not to be able to cancel easley and keep paying your monthly premiums

August 14, 2018 07:17

I really enjoy coming here, I wish the location were at a less-confusing intersection, but the staff are awesome.

August 14, 2018 07:17

I really enjoy coming here, I wish the location were at a less-confusing intersection, but the staff are awesome.

July 4, 2018 21:56

I find it pretty unprofessional when you walk in they are sitting on the counters on their phones...............

July 4, 2018 21:56

I find it pretty unprofessional when you walk in they are sitting on the counters on their phones...............

May 23, 2018 20:19

It would be perfect if they had a towel service. It is the only thing they dont have that I would want.

May 23, 2018 20:19

It would be perfect if they had a towel service. It is the only thing they dont have that I would want.

May 21, 2018 17:51

Staff - Friendly.
Equipment - Built to suit any need you would want to excercise.
Billing - A gigantic issue. They NEVER charge you on time, it's usually early (when your account isn't ready to accept the charge) so you get overdrafted because you're in between paydays. Or it's late, unexpectedly. Annual fees are a joke, it's not an "Annual fee" if you're charged within 2 months of opening a contract. That's more of a service fee. They don't explain well enough when you're signing the contract, it's in there, but it wasn't explained well to me therefore I was not expecting it. Needless to say I RECCOMEND NOT GETTING A CONTRACT HERE. If you hope to cancel (Which I am this Friday, and it will cost over $100) you better be paid up to date, and not cancel your card as it's stated in the contract that you authorize them to obtain any new card information to get their money. Don't waste your money here, you're better off ANYWHERE else.

Recap! They don't bill on time, they LOVE to bill early (they've never withdrawn any of my fees on the due date, it's usually been a week early). They make more money that way on overdraft fees, and still get paid for the membership fee. I've paid more in overdraft fees from them billing me before the due date, then I have paid them for being a member. Don't come here, go anywhere else.

And planet fitness, this one's for you since i notice you like to respond to negative comments.... To protect your public image; When can I expect reimbursements for your early charges resulting in overdraft fees? You pay me back my $125 in fees, I'll give you a more positive review!

May 21, 2018 17:51

Staff - Friendly.
Equipment - Built to suit any need you would want to excercise.
Billing - A gigantic issue. They NEVER charge you on time, it's usually early (when your account isn't ready to accept the charge) so you get overdrafted because you're in between paydays. Or it's late, unexpectedly. Annual fees are a joke, it's not an "Annual fee" if you're charged within 2 months of opening a contract. That's more of a service fee. They don't explain well enough when you're signing the contract, it's in there, but it wasn't explained well to me therefore I was not expecting it. Needless to say I RECCOMEND NOT GETTING A CONTRACT HERE. If you hope to cancel (Which I am this Friday, and it will cost over $100) you better be paid up to date, and not cancel your card as it's stated in the contract that you authorize them to obtain any new card information to get their money. Don't waste your money here, you're better off ANYWHERE else.

Recap! They don't bill on time, they LOVE to bill early (they've never withdrawn any of my fees on the due date, it's usually been a week early). They make more money that way on overdraft fees, and still get paid for the membership fee. I've paid more in overdraft fees from them billing me before the due date, then I have paid them for being a member. Don't come here, go anywhere else.

And planet fitness, this one's for you since i notice you like to respond to negative comments.... To protect your public image; When can I expect reimbursements for your early charges resulting in overdraft fees? You pay me back my $125 in fees, I'll give you a more positive review!

May 16, 2018 11:23

Lots of cardio machines. Moderate amount of strength machines. Not a lot of free weights. Great place for the price to start getting in shape. Down one star for the mens locker room being dirty a lot.

May 16, 2018 11:23

Lots of cardio machines. Moderate amount of strength machines. Not a lot of free weights. Great place for the price to start getting in shape. Down one star for the mens locker room being dirty a lot.

May 16, 2018 11:23

Lots of cardio machines. Moderate amount of strength machines. Not a lot of free weights. Great place for the price to start getting in shape. Down one star for the mens locker room being dirty a lot.

March 31, 2018 12:15

Graet place to work out. Staff is friendly as well.

March 8, 2018 14:41

Huge gym love the space. Always clean out in the gym area (the girls locker room is hit or miss sometimes but never ridiculous) and the staff are super friendly .

February 11, 2018 13:33

My husband and I absolutely love planet fitness. It's convenient, clean and the staff is amazing.

January 24, 2018 00:23

Will rate 5 stars once Fox news is on a TV, why have so many tv's playing the same news channel?

January 7, 2018 17:26

Great gym but I wish you guys could add more mirrors by the ab section.

October 25, 2017 06:24

Always people using the 30 minute circuit that aren't actually doing the 30 minute circuit just blocking those of us who are then get pissy when asked to let us through. Sign says staff monitors they don't they should. BUT they fixed their tv issue and staff are friendly fun place with good times.

October 25, 2017 06:24

Really need a sign saying u can't tan after a certain time, if you're open til 7pm u should be able to tan til 645 or 7. If someone drives to use the facilities they pay for and are turned away it kinda sucks. Just a suggestion , if u wanna put a sign that says no checking in to tan after 645 that would be nice. Turned away at 640 is a little irritating. Other than that good for price.

October 25, 2017 06:24

I have not been able to go do to accident by a drunk driver
They still have been charging me even after I told them, they have gotten money for nothing this whole year
I am in physical therapy

October 25, 2017 06:24

Pretty sad I've been a member at planet fitness for over 2 years and today I decided to ware a tank that has the rebel flag on it and the words "if you are offended by this shirt you need a history lesson."Absolutely zero profanity and absolutely zero references towards race but i was approached by the manager saying I couldn't have that shirt on because they had complaints that it was offensive. Isn't planet fitness a judgment free zone? Isn't the United States suppose to be a free county. 1st amendment of the constitution says free speech. But yet somehow I was judged for what I was waring. Pretty sad actually. Since they decided to tell me I couldn't have that shirt on I went ahead and terminated my contract with them after 2 years of being with them. If your reading this I would strongly suggest an alternative gym for your fitness goals because obviously planet fitness doesn't stay true to their word in being a judgement free zone !

October 25, 2017 06:24

Supposed to be 10 dollars a month, but apparently there is more to it than that.
Got charged 10 on 4/17 and then 30 this morning 5/1

Called to get a refund or to cancel told I have to come into the store and was told I owe more money? It's an automatic payment so I don't understand where any extra charges would come from?

Was told maybe over withdraw fees? Will be pulling my bank history to coincide with these "extra charges" how can 70 dollars with of over draft fees happen, and pull out now, when I can see the last two months and they are both on time.

Been with the gym for over 2 years, disappointing experience and unwillingness to help on the phone after I called in with a few questions. This is the closest gym to my house but looks like I will be looking somewhere else from now on.

May 16, 2017 21:23

Pretty sad I've been a member at planet fitness for over 2 years and today I decided to ware a tank that has the rebel flag on it and the words "if you are offended by this shirt you need a history lesson."Absolutely zero profanity and absolutely zero references towards race but i was approached by the manager saying I couldn't have that shirt on because they had complaints that it was offensive. Isn't planet fitness a judgment free zone? Isn't the United States suppose to be a free county. 1st amendment of the constitution says free speech. But yet somehow I was judged for what I was waring. Pretty sad actually. Since they decided to tell me I couldn't have that shirt on I went ahead and terminated my contract with them after 2 years of being with them. If your reading this I would strongly suggest an alternative gym for your fitness goals because obviously planet fitness doesn't stay true to their word in being a judgement free zone !

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