Tiffany Abernathy
October 20, 2017 08:42
Though the facilities are nice, the administrative end is poor. Our general memberships are company paid for. When we went in to sign up the MANAGER had never heard of our company (Lilly) and had never heard of corporate sponsored memberships. So, we had to come back another day to speak to someone else. Then we signed up for personal training, but that was a huge mistake. They cannot keep trainers, the trainer's hour are very limited to daily hours which only work if you are not employed, and it is as if they decide on a whim what you will do that day. I often had to tell my trainer what we would be working on that day, instead of them actually having a plan. All I ever heard about was how tired he was from his bartending job. We stopped going despite paying for the sessions. The training staff was more concerned with flirting with each other in their alcove than actually interacting with gym members. When my contract term ended, I called to verify that it would in fact end because I did not trust that I would not continue to be charged and was told I needed to come in because the manager didn't know me and didn't want to cancel a membership for someone he didn't know. There is nothing to sign...he just wouldn't do it over the phone not even if I verified every detail of my account (including days I had sessions in the past)!! When I asked if that requirement was in my contract, he indicated he didn't know but that was his personal policy. Just another inconvenience on top of the already poor experiences from the start. It is really unfortunate because the facility itself is very nice.