Pavel Gigov
January 22, 2018 18:26
I've been a member of LA Fitness for approximately 18 months. At first, I was excited to join this particular location, as they are in the unique position to have the facilities to offer volleyball open gym three times a week. Over time though, it became clear that, at least in some aspects, the location is managed poorly. The front desk staff is mostly friendly, but largely unprofessional. Not as in rude, but as in... inept, and lacking any care or consideration. They are permanently busy with their cellphones, horsing around, or shooting hoops inside the basketball court area while wearing their street shoes. And good luck trying to bring up to their attention the fact that the volleyball/basketball court, in their own admission, has NEVER been mopped. Or that almost daily, it looks like someone spilled a garbage can and just spread food wrappers, water and sport drinks bottles, and dirty towels all over the floor. We've brought this up to their attention multiple times but we only get excuses along the lines of "oh, we haven't had a janitor in 6 weeks", or we haven't had an ops manager in two months, etc. Overall, it's a nice, new-ish facility that doesn't get too crowded. But it does need a change in culture, and a site manager, responsible for promoting it.