Reviews

Rated 3.0/5 based on 27 customer reviews.
March 11, 2020 15:05

Personally I am a huge advocate of appropriate lighting, whether it be at a restaurant or a grocery store and when it comes to UFC Gym, the lighting is perfect. Not only do the lights prevent the mirrors from showing my true Gumby like form, they give me the confidence I need to push through a workout.

February 22, 2020 16:14

gR8 atmosphere with an equally gR8 staff. Join today and start to train different. #COOLHANDVETS

February 14, 2020 22:44

The best of the best on Island.

Dealt with Juan Gomez - the Assistant General Manager and was treated like Ohana.

This gym has everything, and more. Best, it is a 24 hour operation.

Want to train like a world class athlete, then head over to this world class fitness center.

December 11, 2019 13:17

Amazing front desk staff. Regarding the gym, very spacious and I've never seen anyone wait for equipment. Classes are numerous and diverse. 24 hour access is clutch

November 26, 2019 04:09

I love this place but can we do a better job with the cleanliness of the locker rooms and bathroom areas. I hate going in there after a workout or a class just to see it look like it hasn't been cleaned in days. Other than that the place is great.

September 8, 2018 02:41

Before you sign read every little disclaimer, I almost payed $3,000 in personal training and they weren't able to transfer my personal training sessions to the gym here in california. And also they wont refund my money . Regardless of who I talk to this manager to that manager it's just a big headache not being able to end this and just get reimbursed.

July 27, 2018 02:25

Bad bad very bad service girl at the front desk with a ufc uniform seemed rude and not pleasant when it comes to customer service.

July 27, 2018 02:25

Bad bad very bad service girl at the front desk with a ufc uniform seemed rude and not pleasant when it comes to customer service.

July 25, 2018 00:23

As long as you are going early in the morning or late at night, it's great. The parking here is a joke, though. They do have "valet" parking, where you park your car yourself around back and give them the keys in case they need to move your vehicle, but during peak times it's often completely full and you're left to park blocks away. Basically, it's a good gym if you wOrk odd hours, but if you plan to work out after work, forget it. This gym costs way too much for so-so equipment and missed classes due to parking. Dropping my membership as soon as I can get there in person to sign their paperwork .

July 25, 2018 00:23

As long as you are going early in the morning or late at night, it's great. The parking here is a joke, though. They do have "valet" parking, where you park your car yourself around back and give them the keys in case they need to move your vehicle, but during peak times it's often completely full and you're left to park blocks away. Basically, it's a good gym if you wOrk odd hours, but if you plan to work out after work, forget it. This gym costs way too much for so-so equipment and missed classes due to parking. Dropping my membership as soon as I can get there in person to sign their paperwork .

June 26, 2018 19:32

I gave them a whole month to refund me my one month gym membership. I contacted them three times and they failed. I'm still down $50 and highly disappointed in their customer service.

I'm a recent grad from college. When I came back from college over the past two summers, I go to this UFC because I enjoy the workout facility and the overall spacious gym. My first two summers there have been great. I would have recommended this gym to everyone. There are some drawbacks such as the sometimes dirty equipment, the lack of parking, or the gym meat heads who won't share weights, but I dealt with it. I enjoyed the friendly staff. However, my opinion changed this summer.

Here's the story. Coming back to Hawaii for 2.5 weeks, I thought I could get a deal for a membership in that short period. I called in, asking about the $15 for 15 day offer to see if it applied to returning members and the person who picked up the phone said it did. I went in, and it was not valid. I used to sign up with Juan Gomez, a membership specialist. He's been there for a few years, and he's been cool. I thought he cared about the members, but I was wrong. It seems like he only cares about how many people he can sign up for a gym plan. Walking in this time, Juan persuaded me to sign up for a one month gym plan for $50. He said that if I come in three times, it'd be worth it because each walk-in is $15 (still a bit expensive for my budget I thought). I agreed initially, but after carefully thinking during my workout about my time in Hawaii, I figured that it'd be better to go hiking with friends instead of being a gym rat. So I told Juan that I wanted to cancel it. He said that he already processed my gym membership request and that it will take a few business days to refund my money. So I paid for a walk-in ($15) instead. Yet in that moment, Juan told the front desk right in front of my face that "we need to cancel his membership because he can't even bother to come in three times!" Excuse me, Juan. But let me do what I want with my free time. I left with a bitter taste in my mouth.

Over the following month, I called in three times and they said the overall online system is delayed on payments. They promised me that I would receive my money by last week. Where is it??

I know it's only $50 and that is chump change to some people, but considering how I called three times and having been told that I would have gotten refunded by now, I am highly disappointed in the unprofessional service at this UFC gym, especially with Juan. I have now filed a credit card dispute and am excited to get back my money that I requested back a month ago. I'm not sure if I will ever return to this gym.

Edit: They finally refunded it. AFTER one month and eight days, and AFTER I posted this review. Thanks.

June 26, 2018 19:32

I gave them a whole month to refund me my one month gym membership. I contacted them three times and they failed. I'm still down $50 and highly disappointed in their customer service.

I'm a recent grad from college. When I came back from college over the past two summers, I go to this UFC because I enjoy the workout facility and the overall spacious gym. My first two summers there have been great. I would have recommended this gym to everyone. There are some drawbacks such as the sometimes dirty equipment, the lack of parking, or the gym meat heads who won't share weights, but I dealt with it. I enjoyed the friendly staff. However, my opinion changed this summer.

Here's the story. Coming back to Hawaii for 2.5 weeks, I thought I could get a deal for a membership in that short period. I called in, asking about the $15 for 15 day offer to see if it applied to returning members and the person who picked up the phone said it did. I went in, and it was not valid. I used to sign up with Juan Gomez, a membership specialist. He's been there for a few years, and he's been cool. I thought he cared about the members, but I was wrong. It seems like he only cares about how many people he can sign up for a gym plan. Walking in this time, Juan persuaded me to sign up for a one month gym plan for $50. He said that if I come in three times, it'd be worth it because each walk-in is $15 (still a bit expensive for my budget I thought). I agreed initially, but after carefully thinking during my workout about my time in Hawaii, I figured that it'd be better to go hiking with friends instead of being a gym rat. So I told Juan that I wanted to cancel it. He said that he already processed my gym membership request and that it will take a few business days to refund my money. So I paid for a walk-in ($15) instead. Yet in that moment, Juan told the front desk right in front of my face that "we need to cancel his membership because he can't even bother to come in three times!" Excuse me, Juan. But let me do what I want with my free time. I left with a bitter taste in my mouth.

Over the following month, I called in three times and they said the overall online system is delayed on payments. They promised me that I would receive my money by last week. Where is it??

I know it's only $50 and that is chump change to some people, but considering how I called three times and having been told that I would have gotten refunded by now, I am highly disappointed in the unprofessional service at this UFC gym, especially with Juan. I have now filed a credit card dispute and am excited to get back my money that I requested back a month ago. I'm not sure if I will ever return to this gym.

Edit: They finally refunded it. AFTER one month and eight days, and AFTER I posted this review. Thanks.

June 22, 2018 19:04

I gave them a whole month to refund me my one month gym membership. I contacted them three times and they failed. I'm still down $50 and highly disappointed in their customer service.

I'm a recent grad from college. When I came back from college over the past two summers, I go to this UFC because I enjoy the workout facility and the overall spacious gym. My first two summers there have been great. I would have recommended this gym to everyone. There are some drawbacks such as the sometimes dirty equipment, the lack of parking, or the gym meat heads who won't share weights, but I dealt with it. I enjoyed the friendly staff. However, my opinion changed this summer.

Here's the story. Coming back to Hawaii for 2.5 weeks, I thought I could get a deal for a membership in that short period. I called in, asking about the $15 for 15 day offer to see if it applied to returning members and the person who picked up the phone said it did. I went in, and it was not valid. I used to sign up with Juan Gomez, a membership specialist. He's been there for a few years, and he's been cool. I thought he cared about the members, but I was wrong. It seems like he only cares about how many people he can sign up for a gym plan. Walking in this time, Juan persuaded me to sign up for a one month gym plan for $50. He said that if I come in three times, it'd be worth it because each walk-in is $15 (still a bit expensive for my budget I thought). I agreed initially, but after carefully thinking during my workout about my time in Hawaii, I figured that it'd be better to go hiking with friends instead of being a gym rat. So I told Juan that I wanted to cancel it. He said that he already processed my gym membership request and that it will take a few business days to refund my money. So I paid for a walk-in ($15) instead. Yet in that moment, Juan told the front desk right in front of my face that "we need to cancel his membership because he can't even bother to come in three times!" Excuse me, Juan. But let me do what I want with my free time. I left with a bitter taste in my mouth.

Over the following month, I called in three times and they said the overall online system is delayed on payments. They promised me that I would receive my money by last week. Where is it??

I know it's only $50 and that is chump change to some people, but considering how I called three times and having been told that I would have gotten refunded by now, I am highly disappointed in the unprofessional service at this UFC gym, especially with Juan. I have now filed a credit card dispute and am excited to get back my money that I requested back a month ago. I'm not sure if I will ever return to this gym.

April 15, 2018 11:25

Must've been an amazing gym when it first opened. Now itsi starting to feel more like 24 - just packing as many meat heads as will fill the sq footage.

Equipment breaking down (esp the dual cable/arms machine), generally smelly place & most of all- the bathroom situation continues to worsen. Showers out of soap/no soap dispenser, Uncle Gala who takes 2hr showers every morning - continuously hawking galas & blowing his nose in the back-righ shower. The right urinal has been broken for over a year already. C'mon guys! BJ would be very disappointed.

April 7, 2018 15:18

Mostly a bunch of unemployed local ghetto trash hanging out there, broken equipment, no parking, high crime area, typical Hawaii.

February 28, 2018 22:34

Wait time for a squat rack can take upwards of 45 min.

People trying to park on the side become complete animals during the day.

One of the coaches tried to cheat me out of a parking stall up front, saying it's for the manager only. I parked anyway and went in to ask the manager. He said it's open to anyone.

February 24, 2018 01:15

Great corporate discounts. But the classes are extreme and over the top. don't fall for the cardio trap. How many of us in our 30s and 40s are now in full blown adrenal fatigue because of this. And what's with the creepy satanic yoga class. I'd rather not channel a snake to crawl up my spine thanks. Take it easy. Your heart only gets so many beats!

February 24, 2018 01:15

Great corporate discounts. But the classes are extreme and over the top. don't fall for the cardio trap. How many of us in our 30s and 40s are now in full blown adrenal fatigue because of this. And what's with the creepy satanic yoga class. I'd rather not channel a snake to crawl up my spine thanks. Take it easy. Your heart only gets so many beats!

January 14, 2018 18:14

One of my favorite places to workout! Lots of classes, variety of machines, free weights and plenty of toys (weighted balls, ropes, tires, etc.)

Trainers available for help/assistance.

Open 24 hours for those with a variety schedule.

Parking can be a challenge but offers valet services during peak hours.

Day care for those with children is also available.

And the Arm Bar offers a variety of drinks, protein shakes, and food options. My only complaint: WHY do you have to cook bacon while I'm there? Pure torture!!
#ufcgymnewme #ufcgymcheckin

November 25, 2017 09:39

Paper towels have always ran out at night. Sometimes the music that they play sounds like you are at a country club; need more music that pumps you up. Parking has never been a problem for me since I come to the gym at 9pm. Many people just sit in their cars for a long time on their phones while others waiting to get a good lot.

November 25, 2017 09:39

Paper towels have always ran out at night. Sometimes the music that they play sounds like you are at a country club; need more music that pumps you up. Parking has never been a problem for me since I come to the gym at 9pm. Many people just sit in their cars for a long time on their phones while others waiting to get a good lot.

October 31, 2017 19:13

Wait time for a squat rack can take upwards of 45 min.

People trying to park on the side become complete animals during the day.

None of the water fountains in the entire gym work, and it's been like that for months. Owners have acknowledged this, but they don't care.

October 24, 2017 16:24

if you workout between 3 and 9pm yeah, it will be crowded. but, if you there any other time its amazing. LOTS of room and weights. everyone there is super friendly and its really clean for the amount of traffic.

October 24, 2017 16:24

Great facility. Friendly staff. The snack bar inside is pretty great too, love a smoothie after workouts. Only issue is parking, between busy hours this place is hell to park

October 24, 2017 16:24

Me on treadmill running and watching football.
Guy gets on treadmill next to me 10 minutes later.
Me finishing up in 2-5 minutes.
Random UFC coach or worker or possibly some random guy they gave the remote to comes up, looks at me, looks at guy next to me, asks him if it's okay to change the channel...guy agrees.
Me (stopping treadmill and taking out an earbud): "That's messed up, what if I was watching that?"
Guy looking embarrassed and dumb: "oh, I'm sorry...were you watching this?"
Me: "Guess not anymore, but it's all good, I'm done anyhow "

Good job UFC...maybe let only employees handle anything that involves customers/customer service/or amenities provided by UFC.

October 24, 2017 16:24

They offer Krav maga on Mondays, Wednesdays, and Fridays. They used to have Capoeira and parkour. The locker rooms also have a sauna to warm up before your workout or relax and unwind after your workout. They have showers for you to use and a good selection of machines.
They also have events when there's a big UFC match.

August 23, 2017 14:40

if you workout between 3 and 9pm yeah, it will be crowded. but, if you there any other time its amazing. LOTS of room and weights. everyone there is super friendly and its really clean for the amount of traffic.

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