October 25, 2017 11:01
Fitness on Broughton has been my gym for 4 years since I moved to downtown Savannah and I have watched it go through a transformation. At first, I only went to this gym because of the location... the customer service was lacking - very few people were friendly, and the equipment was constantly having issues. I noticed a huge change as soon as Denise became the manager. Denise really cares and hires friendly and considerate people. I regularly attend the 5:30 classes on Tuesday, Wednesday, and Thursday led by Sean (TRX and Insanity.) I love that these are included in my membership. I continued to go to these classes until I was 38 weeks pregnant, and Sean and the rest of the staff were so accommodating and welcoming and never discouraged me from working out while pregnant, and would help me find modifications when necessary. I feel like family with most of the evening staff and made sure to come show off my "fitness baby" when he was born. I also had no problem putting a freeze on my membership via e-mail for a couple months after my baby was born and I was unable to work out.
The gym suffered an unfortunate setback in the last year or so when equipment was damaged by leaks from Starbucks, but Denise did everything she could to make it right as quickly as possible. All members got a free month to help make up for the situation that was really out of her control. On the plus side, a lot of the gym was redone when this happened, so it is better than ever.
If you previously had a bad experience with FOB, I highly recommend that you give it another chance, as it is truly a different gym than it was a few years ago. The customer service is great, the downtown location is great, and the classes are great.