nelson Santos
April 7, 2018 16:17
Last time, I gave gold's gym 5 stars. I have to edit this and give the gym 1 star for the following reasons:
I brought up to management's attention of how an instructor was cheating on her time sheet. There were no students and there were 5 on the sheet. This was done not only once but a few times. The new activity director (letter) M said, " dumb teacher, she should have put numbers in there, so she can get paid!" I added, "like the way you cheated on your class".
I brought up to their attention the exercise equipment falling apart at group class, dirty restroom/shower stalls, inadequate / burned out light bulbs, dirty group class room. I also ran into an issue of walking out of the new teacher's class because of the loud hard core rap music and screaming voice. After all, we were told, we can leave anytime as long as we don't disturb the class. I left and also left 4 points written constructive criticisms. I had a meeting with M and I was accused of bullying the new teacher. Then she screamed at me, forbid me from talking to teachers, students or anybody in the gym. She also added " since you're not happy with gold's gym, I think it's time for you to go somewhere else. "
The new teacher and I had a talk and we settled our differences, and she felt I didn't bully her at all and was thankful for the feedback I gave her. She was also thankful for me making the flyers for her and asking other students to attend her class. I told her she's not the only one who got feed back. I'm very fair to everyone!
I emailed a complaint of how I was screamed at and treated by M, and the manager said , " it's unfortunate that you feel it was harsh but I think it was appropriate. Apparently, bringing up feedback from other students and myself was considered " overbearing"!
Whether M is upset I quit attending her class long time ago, I gave her my feedback which includes other students feedback. But she can't force me to attend classes I don't like!
There are still very good, friendly staff in that gym, but I think the owner needs to evaluate the management for the betterment of the members and the gym.
follow up- I have decided to leave the gym, not renew my membership. That day I was harassed by the staff, cleaning lady and one of the teachers! Then I got an email that they're cutting my membership short! and yes they can and will do that- be a month or months- they will cut your membership if they decided they don't like you!