| Mon | 02:00 pm - 08:30 pm |
| Tue | 02:00 pm - 08:30 pm |
| Wed | 02:00 pm - 08:30 pm |
| Thu | 02:00 pm - 08:30 pm |
| Fri | 02:00 pm - 08:30 pm |
| Sat | 09:00 am - 12:00 pm |
Just called to ask a few questions regarding the gym, I told the lady that my son has Asperger's and the very smart lady said, they then don't accept kids with Asperger's!! What is this?? What type of people this gym hires to answer the calls?? Asperger kids are normal regular kids that can anything other kids do!! They may need a few extra pointers and patience...really people Educate your staff!!
There was a minor situation and the owner himself called me, and fixed it. Honesty and when speaking to dawn she was extremely nice! They asked questions about my child, and were Intentive . The owner went over and beyond to make sure everything was perfect! Thank you
Staff is not qualified for proper swim instruction. An incident happened with my son during swim classes. He is now terrified of drowning. If you have safety concerns for your child, I would recommend finding instructors that have actual certification.
I have been trying to get in touch with the manager or owner to no avail to discuss my concerns after canceling. The manager has yet to make herself available and hides behind her staff.
Great place for birthday parties! Kids get to run, jump, play, swing, and get all of their energy out. They have a nice party room as well and you can bring your own food. They close down on Sundays for parties.
My experience was amazing!! All the staff is awesome. Coach Debbie and coach Vivi are one of my favorites but all of them are great!!!
We have been doing swim lessons this summer with Coach David and highly recommend him as well as the facility for helping little ones learn to swim as well as feel comfortable in the walk. We have had such success!
Awesome with the kids... They love it and so do we. HIGHLY RECOMMEND!!!
Awesome with the kids... They love it and so do we. HIGHLY RECOMMEND!!!
Terrible run summer camps!
My 7-year-old son signed up for a boys' class and was placed twice with the girls when he was the only one who showed up- doing a completely different type of gymnastics. My 3-year old was often left in a dangerous spot/position but I was reprimanded for trying to help and be on the floor. I've had 2 birthday parties there but don't think this will give you any customer service. I told them I wanted to cancel and they said fine, no paper work needed. They then tell me months later that I needed to fill out a slip. The front desk tells grown adults to sit down and she'll get with you when she's ready. Be very careful with your credit card on file. They will bill you even if you don't check the box for automatic payments! They also don't answer complaints/emails. I'm disputing a transaction with my credit card company and have to cancel that card completely because they have it on file. Shady ethics.
My 7-year-old son signed up for a boys' class and was placed twice with the girls when he was the only one who showed up- doing a completely different type of gymnastics. My 3-year old was often left in a dangerous spot/position but I was reprimanded for trying to help and be on the floor. I've had 2 birthday parties there but don't think this will give you any customer service. I told them I wanted to cancel and they said fine, no paper work needed. They then tell me months later that I needed to fill out a slip. The front desk tells grown adults to sit down and she'll get with you when she's ready. Be very careful with your credit card on file. They will bill you even if you don't check the box for automatic payments! They also don't answer complaints/emails. I'm disputing a transaction with my credit card company and have to cancel that card completely because they have it on file. Shady ethics.
HORRIBLE MANAGEMENT!!!!
we only lasted 2 months in this gym. the coaches i thought were great but they all QUIT within a month. makes u wonder why. the gym "required" an expensive uniform for practice which my daughter was only able to wear twice before all the stiching came off. I got lucky to speak to the manager MRS. DAWN GAY ( who is never there to show face or answer emails) and asked her to please help me with either a new leo or a refund to which she refused to both at first until she "did me the favor" to have manufacturer stich it back up. all this took almost 3 weeks and my daughter was told her leo wasn't arriving on time for her competition so i was responsible for finding a new leo to match the other girls!!!! yes! another leotard. i said that is not what we are doing so someone better over night me the one i paid for that broke and i need it for its main purpose COMPETITION not practice. the leo came the day before the event. thank god or else my daughter wouldve been the only girl w no leo at her first competition.
about this competition. the gym had charged me for the event way before i found out on the last class before the event that the girls were NEVER taught the routine. SO I WAS PAYING FOR JUDGES TO JUDGE MY CHILD ON WHAT SHE WAS NOT PREPARED FOR!. These are 8 yr olds who they "required" to participate and perform in front of ppl with no practice whats so ever. knowing they had no chance at winning and the possibility of embarrasement and disappointment. how did i tell my daughter she wasnt participating because she wasnt prepared. MRS. GAY REFUSE TO REFUND OR DISCOUNT THE EVENT although it was her coache's fault for not teaching the routine at least a month in advanced.
then due to summer camp and me not being able roto bring my child for 330pm class i asked to please freeze my membership a couple of months and they said i had to put in an advanced notice of 30 days (understandable) but we will still have to attend for a whole.month. IF INWAS CAPABLE OF DOING SO I WOULDN'T HAVE TRY TO FREEZE THE ACCT ON THE FIRST PLACE!. so at that moment i had enough and told the receptionist to withdraw me completely. miraculously she sent a message to MRS GAY and an instant reply from her said to just go ahead and let me withdraw. she didnt care about my concerns and she was even quicker not to care anout us takin our business elsewhere.
not even their own coaches can get a hold of management.
last thing to mention is that THEY ARE EXTREMELY EXPENSIVE. being on their team on a lower level can cost you near $4,600 not incluying parents traveling expenses.
HORRIBLE MANAGEMENT!!!!
we only lasted 2 months in this gym. the coaches i thought were great but they all QUIT within a month. makes u wonder why. the gym "required" an expensive uniform for practice which my daughter was only able to wear twice before all the stiching came off. I got lucky to speak to the manager MRS. DAWN GAY ( who is never there to show face or answer emails) and asked her to please help me with either a new leo or a refund to which she refused to both at first until she "did me the favor" to have manufacturer stich it back up. all this took almost 3 weeks and my daughter was told her leo wasn't arriving on time for her competition so i was responsible for finding a new leo to match the other girls!!!! yes! another leotard. i said that is not what we are doing so someone better over night me the one i paid for that broke and i need it for its main purpose COMPETITION not practice. the leo came the day before the event. thank god or else my daughter wouldve been the only girl w no leo at her first competition.
about this competition. the gym had charged me for the event way before i found out on the last class before the event that the girls were NEVER taught the routine. SO I WAS PAYING FOR JUDGES TO JUDGE MY CHILD ON WHAT SHE WAS NOT PREPARED FOR!. These are 8 yr olds who they "required" to participate and perform in front of ppl with no practice whats so ever. knowing they had no chance at winning and the possibility of embarrasement and disappointment. how did i tell my daughter she wasnt participating because she wasnt prepared. MRS. GAY REFUSE TO REFUND OR DISCOUNT THE EVENT although it was her coache's fault for not teaching the routine at least a month in advanced.
then due to summer camp and me not being able roto bring my child for 330pm class i asked to please freeze my membership a couple of months and they said i had to put in an advanced notice of 30 days (understandable) but we will still have to attend for a whole.month. IF INWAS CAPABLE OF DOING SO I WOULDN'T HAVE TRY TO FREEZE THE ACCT ON THE FIRST PLACE!. so at that moment i had enough and told the receptionist to withdraw me completely. miraculously she sent a message to MRS GAY and an instant reply from her said to just go ahead and let me withdraw. she didnt care about my concerns and she was even quicker not to care anout us takin our business elsewhere.
not even their own coaches can get a hold of management.
last thing to mention is that THEY ARE EXTREMELY EXPENSIVE. being on their team on a lower level can cost you near $4,600 not incluying parents traveling expenses.
Fun party venue for kids, great location.
A Good place but bad treatment
Great place to take your kids. Great activities for holidays!!!
My daughter loves this place and is excited every time she has class. They have great equipment and very clean. Staff is very nice as well.
My daughter loves this place and is excited every time she has class. They have great equipment and very clean. Staff is very nice as well.
I have a team gymnast and a preschool gymnast there. They both love it!
Hey, the person driving your van was not driving legally or safe around the elementary school today!!!
Coach is wonderful. My son had a fear of swimming and he got him past that. He is now having fun swimming and loving water.
Most of the coaches do a decent job, but there is a lack of good managment in the gym. The business side of this Gym is terrible. The rules are very strict and NOT negotiable. My kids were often misplaced in the wrong (younger) age groups over the summer. They also did VERY LITTLE gymnastics. My girls have been in dance or gym for 8 years, and Orlando Metro has been the worst company in trying to negotiate schedule changes. And forget it if your child is sick or you make a mistake booking classes. There's NO GETTING your money back. While this gym is close to WP and Baldwin families, we are going elsewhere.
love it amazing fantastic
Worst summer camp ever, Very misleading! They do not actually learn any gymnastics. "it is basically a day care with trampolines" said the girl behind the desk after I voiced my concerns about my daughter watching 3 movies in 1 day. The staff does not treat the summer camp as anything other than a daycare, save your money. I was lied to many times, I asked a lot of questions before signing my 2 daughters up, I don't have the money for things like this but my daughters are very passionate about gymnastics so I wanted to surprise them with something other than the YouTube videos they practice with. I even went and watched 1 day to just see that my daughter sat down most of the day and didn't learn a damn thing. Very disappointed!
So frustrated with this business. I contacted them months ago for private swim lessons for my little ones and was told they had no openings. They asked if I would like to be put on their waiting list and said they would contact me if anything opened up. A few months passed and I heard nothing, so I called them to check in. Was told that in fact there were two open spots and I could have them (why was I not called??) I specifically asked if I needed to fax the forms in to reserve the spots and was told no, that I could speak to my husband over the weekend and they had me down for the spot. Faxed the form in and did not get a call back. Called them to confirm they got the fax and we were all set to go-was told our spot had been given to someone else and they denied they had told me the spot was being held! Unbelievable. I will not go back to them and would not recommend that you do either.
Coach is wonderful. My son had a fear of swimming and he got him past that. He is now having fun swimming and loving water.
