| Tue | 06:30 am -09:00 pm |
| Wed | 06:30 am -09:00 pm |
| Thu | 06:30 am -09:00 pm |
| Fri | 06:30 am -09:00 pm |
| Sat | 08:00 am -09:00 pm |
| Sun | 08:00 am -08:00 pm |
We came here for a couples package which included drinks, mani/pedi, couples massage, facial, flower bath, shower and even a candlelit meal! The price for the entire package was amazing, and we had never been waited on so diligently.
I had an incredible experience! The first massage in the morning was so amazing that I had to return for two more treatments on the same day.
Very accommodating when making the appointment. My wife reports that the facial was good, but the massage was mechanical and unpleasant (we get massages at least once/week). Also puzzled when I asked to see her during her session and was told NO. Just a strange experience all the way around. Should've stuck with the Ritz where the experiences have been stellar so far.
I visited the spa during Spa Month to celebrate a friend's birthday. Our package included a 1-hour Yoga class, use of the spa amenities as well as hotel pool which is very convenient to Spa in the same level as well as a restaurant. The spa amenities are limited to the coed sauna and the lockers/dressing area. I didn't see a jacuzzi. The facilities are OK, lockers are crammed and a bit dated. My therapist Leslie was very professional and pleasant. I really enjoyed my massage. However, I requested a breast wedge and to my surprise I was told they didn't offer any. She attempted to use towels to make me more comfortable which was OK but not 100% relaxing. When I asked the front desk at check-out I was told the spa did offered them but the therapist was there on a temporary basis from another spa that was under renovations and she wasn't familiar with the spa equipment. In my opinion, this is the management's fault for not instructing their personnel what equipment is available and where to find it. In addition, room therapy #6 where I received the treatment has very poor insulation and I could hear lots of chatter, doors opening, carts being rolled and various noises that really distracted me from the experience. I was told the adjacent room doesn't belong to the spa but I'm sure this is not the 1st time someone has complaint about it and nothing has been done to remedy the situation. An inexpensive plug-in water fountain could easily be added to the room to drown the noise. Overall it was a great day as I was with my best friends sharing the experience but I'm not sure I will return to this spa in the future or recommend it to friends/family. For the price, I have had better spa experiences.
I like their massage, very nice and calm.
The service was good as well.
Front desk was very rude and unfriendly, and they had very poor customer service. The complete opposite of a relaxing and pampering experience! Keep away!!!
Front desk was very rude and unfriendly, and they had very poor customer service. The complete opposite of a relaxing and pampering experience! Keep away!!!
Carla gave me a great manicure. Not hurried at all, pleasant conversation, felt where I had a rough spot in my nail that would catch, and didn't leave it until she was satisfied. A little pricy, but on par with other hotel-type spas.
Carla gave me a great manicure. Not hurried at all, pleasant conversation, felt where I had a rough spot in my nail that would catch, and didn't leave it until she was satisfied. A little pricy, but on par with other hotel-type spas.
I took a restorative yoga class here and thoroughly enjoyed it. The staff at the front desk were very nice, although they forgot who I was by the time I had walked out. The instructor was great - she was knowledgeable and provided great guidance throughout the entire workout. I felt so relaxed and stretched out by the end it was completely worth the trip.
This is easily the most expensive massage I have ever had, at $150.00, with 20% off. That having been said, the massuesse, Micheal G. was phenomenal. He did deep tissue massage, was great about adjusting pressure when I told him it was too much or too little.
The spa cum fitness center is located in the hotel Epic, very much a place where people go to be seen. The spa itself is very restful and loaded with amenities: robes, slippers, amazing towels, sauna, spacious showers (rain showerheads) with their own line of shampoo, conditioner, soap, and restrooms that are top of the line, again with their own brand of soap and hand lotion.
Definitely consider Exhale massage if you are looking for pampering in a spa environment.
I had difficulties logging in to my account for class reservations on line. Barbie assisted me with re setting the passwords and scheduling all my classes. Very polite, efficient and a true example of what customer service should be ! (she was the only one out of 3 calls I made to both South beach and Downtown locations).
Best service. Incredible massage. Ask for Ledis. Can't wait to go back!
Excelent. The customer service is very good.
This is easily the most expensive massage I have ever had, at $150.00, with 20% off. That having been said, the massuesse, Micheal G. was phenomenal. He did deep tissue massage, was great about adjusting pressure when I told him it was too much or too little.
The spa cum fitness center is located in the hotel Epic, very much a place where people go to be seen. The spa itself is very restful and loaded with amenities: robes, slippers, amazing towels, sauna, spacious showers (rain showerheads) with their own line of shampoo, conditioner, soap, and restrooms that are top of the line, again with their own brand of soap and hand lotion.
Definitely consider Exhale massage if you are looking for pampering in a spa environment.
I had difficulties logging in to my account for class reservations on line. Barbie assisted me with re setting the passwords and scheduling all my classes. Very polite, efficient and a true example of what customer service should be ! (she was the only one out of 3 calls I made to both South beach and Downtown locations).
I took a restorative yoga class here and thoroughly enjoyed it. The staff at the front desk were very nice, although they forgot who I was by the time I had walked out. The instructor was great - she was knowledgeable and provided great guidance throughout the entire workout. I felt so relaxed and stretched out by the end it was completely worth the trip.
