| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 10:00 pm |
| Sat | 07:00 am - 08:00 pm |
| Sun | 07:00 am - 08:00 pm |
This place is a joke. What you read on all the other reviews about poor customer service is right on. The club is so under maintained, broken machines, tears and rips in equipment, dust everywhere.
After a year of being a member I've finally pulled the plug since the management is so incompetent, they couldn't fix simple things like club cleanliness after repeated complaints.
During the course of this past year, there has been a high turn over in the staff and management, which says a lot about this place as well.
Save yourself the money, go find a better place to work out.
Be ready for constant SPAM. I went for a tour but their one sales person was too busy to see me. So I left and signed up at another gym. They require you to give them your contact info and driver license before they allow you to enter the gym so now I am receiving non-stop marketing emails from their staff without any option to opt-out or honoring of my requests to stop emailing me. Unless you are 100% going to join and agree to many marketing emails, do not even step foot in here.
The service at this club is shocking. Management team is completely unaware of how to adequately process membership re-activation and cancellations. Front desk team have their cell phones out while texting at the desk, lack professionalism and communication skills, and have ZERO idea of who handles what. Membership advisor who dealt with me to reactivate my membership never followed up and as a result noone took care of it ...it is a week later and my membership is still showing inactive. This gym is appalling, and if corporate knew how the operations team was running this facility they would undoubtedly make changes-FAST. For the amount of money you are asked to pay, be prepared to be treated with no level of service or respect.
Just annoyed that I was trying to find something on google maps and this place forced it way onto my map... guess google maps is being taken over by the $$$ now too
Just annoyed that I was trying to find something on google maps and this place forced it way onto my map... guess google maps is being taken over by the $$$ now too
Fake 5 star reviews must be written by the staff--I thought it would be a great experience. Avoid at all costs. Benches are disgusting and overall is actually pretty dirty. They overcharged my account (I've heard it happens very often) and were very rude at both the front desk and in membership.
Fake 5 star reviews must be written by the staff--I thought it would be a great experience. Avoid at all costs. Benches are disgusting and overall is actually pretty dirty. They overcharged my account (I've heard it happens very often) and were very rude at both the front desk and in membership.
Mariana at the front desk gives the worst service. The management is seriously lacking with regards to customer service/client retention.
By far one of the best fitness clubs I have ever been to.
Extremely nice, professional, and knowledgeable staff. With state of the art equipment and amazing classes. The rooftop pool and lounge has an amazing views of the city. Beautiful extremely relaxing yoga studio next to pool.
By far one of the best fitness clubs I have ever been to.
Extremely nice, professional, and knowledgeable staff. With state of the art equipment and amazing classes. The rooftop pool and lounge has an amazing views of the city. Beautiful extremely relaxing yoga studio next to pool.
Very nice fitness club.lots of classes , good equipment from Hammerstrength and a decent sized free weight room. They have towels so you don't need to bring, they supply brand name shower gel and shampoo. Top notch. Price is on the higher end but a great gym . I recommend it
Very nice fitness club.lots of classes , good equipment from Hammerstrength and a decent sized free weight room. They have towels so you don't need to bring, they supply brand name shower gel and shampoo. Top notch. Price is on the higher end but a great gym . I recommend it
Went in to tour and hopefully join. Waited at front desk 10 min while they talked to each other and ignored me. It was only when I started to walk upstairs they acknowledged me. Sat for 30 min to meet a sales guy. No one came. I left. Horrible Customer service. I guess for 170.00 a month it's asking too much to be acknowledged. Let's see how long it takes them to call
Went in to tour and hopefully join. Waited at front desk 10 min while they talked to each other and ignored me. It was only when I started to walk upstairs they acknowledged me. Sat for 30 min to meet a sales guy. No one came. I left. Horrible Customer service. I guess for 170.00 a month it's asking too much to be acknowledged. Let's see how long it takes them to call
The gym is very nice and would visit more often, BUT the parking is a nightmare valet takes average 30 min to get my car every time!
This is the only gym in Brickell that has a kids' club.
I tried the gym for a week. Decided not to join. Took over 2 weeks to get reimbursed for the initial payment I made (over $200) even though they kept saying it would only take a few days. I tried contacting management from the Brickell Heights location but they were always unavailable and, when I'd leave messages, they wouldn't return my calls. I even tried walking into the gym to meet with management but they were always too busy. I finally had to call Equinox Corporate in New York and get them involved to get my money back!!! Seriously wasted so much time trying to get this issue resolved!
So after that whole ordeal, I thought it was all finished. BUT NO! Now they're charging my card monthly for $176.55 and I'm NOT a member!! I'm pretty sure that is illegal. Very unprofessional gym. If I could give no stars, I would.
Excellent facility and accommodating staff. I love this gym and all of the group exercise options there are for members daily.
PLACE IS ABOVE & BEYOND MY EXPECTATIONS.
-Definitely worth the wait.
-Awesome facilities, experienced & professional staff & management.
-Amazinig over the top design.
-Great location
Be very careful signing up for packages that are non-refundable & if you need to get a hold of someone about a customer service / quality issue - it will be a large time investment. When calling customer service number for all clubs there's a huge disconnect, brand continuity of service is out of line with advertised luxuries when it comes down to the contract. The brand hospitality values go out the window the second it requires flexibility on the clubs side. If a non-regional client experience leader reaches out - we can easily resolve, small minded thinking on location is causing this review.
Very pretty and by far bigger than any other equinox I've been. However, be prepared to pay valet parking in cash (yes cash only!) I personally hate to leave my car in the valet and I never carry cash with me so it was a unpleasant situation. I don't think I will be coming more to this gym.
horrible experience the gym its always cold around 65 degrees too cold for a gym also they don't care about customer service people in the front desk always with attitude don't joint in this gym don't waste your money and time!!!!!! 0 stars
Friendly staff whereas management can use some professionalism....
Excellent facility and accommodating staff. I love this gym and all of the group exercise options there are for members daily.
Very pretty and by far bigger than any other equinox I've been. However, be prepared to pay valet parking in cash (yes cash only!) I personally hate to leave my car in the valet and I never carry cash with me so it was a unpleasant situation. I don't think I will be coming more to this gym.
PLACE IS ABOVE & BEYOND MY EXPECTATIONS.
-Definitely worth the wait.
-Awesome facilities, experienced & professional staff & management.
-Amazinig over the top design.
-Great location
