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- Address:8365 Dix Ellis Trail, Jacksonville, FL 32256
- Phone:(904) 733-8088
- Website:https://www.sonesta.com/us/florida/jacksonville/sonesta-es-suites-jacksonville
- Rating:4.0
- Hours:24 hours
Sonesta ES Suites Jacksonville
Reviews
Rated 4.0/5 based on 43 customer reviews.
Curtis Miller
March 7, 2020 11:55
Simply put a great place to stay! My girlfriend and I stayed here for Valentine's Day weekend. We loved the spacious room and kitchenette. The rooms are very clean and the staff are very pleasant and polite. If you're in the Jacksonville area, stay here!
David Taylor
February 23, 2020 05:27
If anybody is trying to find good deals for hotels visit RoomBuIIy. com booked a hotel on there and they had the best rates anywhere!
Staff are very friendly and helpful. Clean rooms, breakfast was really good-way better than I had expected. Would definitely recommend this place!
victoria riordan
January 21, 2020 09:08
The suites are very spacious, nicely designed, and clean. Good price in comparison to competitive area hotels. The staff is knowledgable and helpful. My inquiry into printing our boarding passes was quickly and pleasantly fulfilled. Nice rotation of main entrees on the breakfast buffet. The hostess was both efficient and very friendly. Safe location for walking. Totally impressed!
Geoffrey Weis
January 7, 2020 08:50
I enjoyed my stay tremendously! The breakfast was fresh and delicious every morning! The staff was extremely polite and helpful! The room was spacious with central A/C and a fireplace for those cold nights! Also, inside the room was a full size kitchen with a full size refrigerator, stove, microwave, and dishwasher! The value of this hotel by far exceeds the neighboring ones!
Jim Johnson
January 4, 2020 21:40
This hotel is very nice! Stayed for Gator bowl with 3 kids. Got a room with loft. Loft had king bed for wife and me, downstairs had 2 queens for kids. 2 baths.
Strangely the first night only had 3 towels Had to go to front desk to pick up a few extra for everyone. Thought. Was a fluke. 2nd night only had 2 towels!
We felt with it, but were not happy
Was very clean and comfortable. Our room had a small kitchen, which was nice having some snacks and cereal and milk when coming in late. They have a nice pool area and a small basketball court we did not utilize because trip was so quick. Would certainly stay there again, hopefully they will figure out the room holds 6 people so they need to leave 6 towels.
Laura Rozboril
September 16, 2018 08:09
Just stayed here for a hurricane evacuation. This place was so accommodating and made everything stress free. We originally booked to stay at another hotel with pets. It was an absolute disaster. Sonesta was able to book a 2 bedroom suite for us, our toddler, and pets (and it ended up being less expensive than the other dump we booked). The manager was so friendly and went out of her way to make sure we were all taken care of. Will keep this place at the top of our list if we ever have to evacuate again.
Milan Tomsic
September 12, 2018 18:35
First off, CLEAN. We tried another hotel around the corner and literally walked out. This place was clean, friendly, and took animals. We were displaced by a hurricane and they have been nothing but accommodating. Breakfast was simple but good.
Madeleine Powers
September 9, 2018 22:34
Very nice clean and spacious rooms. Free breakfast the next day. Had some noise problems but that was not the fault of the hotel. Would stay here again
Teresa Pedroza
August 25, 2018 20:19
Rooms are big. Recently remodeled. Pull out is uncomfortable as expected. Bug on our bed .... But it's Florida so not surprised.
A Google User
August 21, 2018 22:59
Nice place and good facilities. Reasonable rate stay. Fully equipped kitchen with complimentary English breakfast.
Sivakkumar Namasivayan
August 21, 2018 22:59
Nice place and good facilities. Reasonable rate stay. Fully equipped kitchen with complimentary English breakfast.
Brittney Jefferson
August 17, 2018 16:58
We always stay here when we are home for vacay or visiting our family. Always simple check in and noce clean place my family can count on to be home away from home.
Susan Davis
August 5, 2018 19:43
Very nice staff was nice and helped . Very clean you had plenty of room enjoyed stay
A Google User
July 25, 2018 09:02
Fully renewed. Great space in the suite full blown kitchen and breakfast is included. Great location parking is free WiFi is free. Rooms smelled like new furniture which was not good but tolerable. Service was cold (didn't make me feel at home) but nice anyway.
Alex Garcia
July 25, 2018 09:02
Fully renewed. Great space in the suite full blown kitchen and breakfast is included. Great location parking is free WiFi is free. Rooms smelled like new furniture which was not good but tolerable. Service was cold (didn't make me feel at home) but nice anyway.
Sam Shabaan
July 13, 2018 08:53
Across from police station so it keeps the riff raff away. Close to everything. Excellent prices.
A Google User
July 8, 2018 12:40
Rented large suite room, then learned that breakfast really doesn't exist unless you like microwave sandwiches and old toast. Also ran out of to go bags for takeout breakfast food, since you can't eat inside a small apartment set up. No filled shampoo /conditioner, door lock didn't work all the time. Aside for large rooms, the description of room doesn't match room. 2 bedroom with loft means, one bedroom and another room set up in loft. Not a fan of misleading room description. Wouldn't know if this is a choice next trip up here. Sad and not a good experience overall.
Angel L
July 8, 2018 12:40
Rented large suite room, then learned that breakfast really doesn't exist unless you like microwave sandwiches and old toast. Also ran out of to go bags for takeout breakfast food, since you can't eat inside a small apartment set up. No filled shampoo /conditioner, door lock didn't work all the time. Aside for large rooms, the description of room doesn't match room. 2 bedroom with loft means, one bedroom and another room set up in loft. Not a fan of misleading room description. Wouldn't know if this is a choice next trip up here. Sad and not a good experience overall.
Stuart Shapiro
June 20, 2018 18:06
They just renovated all their rooms and did a great job - i didn't see it before, but now these "apartments" look amazing - one of the only hotels with kitchens that actually has a stove which is also a big plus
Linda Hargis
June 16, 2018 07:17
This hotel is one of the best I have stayed at. We stayed in a room with a loft. It is sooo clean and the beds are extremely comfy. We are buying the same matress for our new home when it's built. The room has plenty of Dishes , a full fridge and stove/oven. Our girls stayed in the downstairs room. The front desk ladies were very kind and helpful. Right now there is some construction going on so it has been a grab and go for breakfast but it works. The pool is clean and pretty big. We have been staying here for 4 days and I haven't had one problem. We are coming back with our crew for another week. Which I'm very excited for. You can hear the traffic from my room but it wasn't bad. I look forward to all of our stays here !!
Rebecca Moses
May 24, 2018 16:41
The hotel itself is wonderful I love The Deco and the beds were the most comfortable the setup is just what I need but management is horrible I do not appreciate the daytime manager she is not very friendly and profiles and judges people I don't think she should be a manager at all
Nelson Fernandez
April 23, 2018 23:19
Booked 2 rooms at this hotel 2 months ago to have a place to stay for an event . Just now I received a message saying that my reservation is cancelled, How are you about to tell me that my reservations (MORE THAN ONE) is cancelled THREE DAYS BEFORE THE EVENT??? EXCUSE ME??!! where am I going to find a hotel?? This is some bull that all of a sudden this is happening so close to the event. IF YOU ALL WANTED TO CHARGE MORE FOR THE ROOMS IN THE HOTEL OR WHATEVER BECAUSE AN EVENT IS NEAR BY, GET WITH THE MEMO BEFORE HAND. The best part is that as I get on here to leave a review I see other people who are having the same issue.
Update: Management does not want to even speak to me. Ive been on hold for well over an hour with no response. I call back and they hang up on me.
fernando blandon
April 23, 2018 23:08
Terrible experience booking this hotel i book 2 rooms months in advance so to make sure i would be set. I receive a message that my reservation has be cancel 3 days before my event where in going to find a hotel. On top of that they charging more for the room. ARE YOU KIDDING ME THIS IS BULL...
I sure there place is great but come one. I see that people are having the same issue just find another hotel don't even bother booking here it a waste of time and money.
Katie Watson
April 23, 2018 22:54
If there was a possibility for a ZERO star rating, I would give it. I am sure the hotel is wonderful but I have had a reservation since November 2017 it is now the end of April and they are cancelling my stay *3 days* before I am due to check in due to "their contractors not being done with their buildings". During my call to them to find this out, they hung up on me. I will NEVER do business with this hotel EVER. Their staff was completely unprofessional and could have handled this with A LOT more couthe. They just cancelled reservations for the BUSIEST time of their quarter at the very least. Welcome to Rockville is HUGE and everywhere is completely sold out. They will learn.
A Google User
April 20, 2018 19:01
Location is convenient to highway and interstate, but quiet. I've stayed here several times when I'm in town for work. The rooms are consistent, always clean and comfortable. The hot breakfast items vary, but I appreciate that there is always some type of breakfast meat and egg, not just cold carbs.
Mike Latimer
April 20, 2018 19:01
Location is convenient to highway and interstate, but quiet. I've stayed here several times when I'm in town for work. The rooms are consistent, always clean and comfortable. The hot breakfast items vary, but I appreciate that there is always some type of breakfast meat and egg, not just cold carbs.
Aaliyah Wingard
April 4, 2018 09:24
this is the best hotel I have been in flordia it has a amazing pool and basketball court
A Google User
March 8, 2018 09:50
The one star rating was based on cleanlines. My first room had a significant amount of hair on the sheets which of course leads me to think they may not change sheets between guest. They changed room and "upgraded" to a loft but the bottom bed had hair (again) and the top bed had a freaking spider (eeewww). I was done at that point and booked another hotel. They were nice enough at the front desk but house keeping needs to be improved big time.
Tiffany Traylor
March 8, 2018 09:50
The one star rating was based on cleanlines. My first room had a significant amount of hair on the sheets which of course leads me to think they may not change sheets between guest. They changed room and "upgraded" to a loft but the bottom bed had hair (again) and the top bed had a freaking spider (eeewww). I was done at that point and booked another hotel. They were nice enough at the front desk but house keeping needs to be improved big time.
c christian
January 13, 2018 20:02
The Sonesta es Suites Jacksonville was one of the best home away from homes I have ever stayed at. We were assisted in check in by a new lady named Trish who went out of her way to accommodate my disabled mother and myself who has allergies. We stayed in the bi-level suite which had a king bed on the first floor and a queen bed on the second. Each floor had its on bathroom and the suite had a fireplace, full kitchen with a refrigerator just like home. I absolutely enjoyed my stay and would recommend this accommodation to everyone. I thoroughly look forward to returning to this lovely establishment very soon.
A Google User
January 13, 2018 20:02
The Sonesta es Suites Jacksonville was one of the best home away from homes I have ever stayed at. We were assisted in check in by a new lady named Trish who went out of her way to accommodate my disabled mother and myself who has allergies. We stayed in the bi-level suite which had a king bed on the first floor and a queen bed on the second. Each floor had its on bathroom and the suite had a fireplace, full kitchen with a refrigerator just like home. I absolutely enjoyed my stay and would recommend this accommodation to everyone. I thoroughly look forward to returning to this lovely establishment very soon.
D. Scott
January 11, 2018 08:43
Located in an odd business park area with motels and suites towards the front. Place itself was nice. Breakfast was standard good. Room could have been a bit cleaner, but it wasn't dirty either
A Google User
January 11, 2018 08:43
Located in an odd business park area with motels and suites towards the front. Place itself was nice. Breakfast was standard good. Room could have been a bit cleaner, but it wasn't dirty either
Laure Dau
January 7, 2018 05:48
Great rooms. Very comfortable. They need to work on the breakfast but the coffee is great.
A Google User
December 10, 2017 13:05
Interesting lay out. Rooms are like mini condos. 4 rooms per building. Liked the interior lay out and work desk with manager style chair in room. Exterior of buildings looked old.
Joe laNunziata
December 10, 2017 13:05
Interesting lay out. Rooms are like mini condos. 4 rooms per building. Liked the interior lay out and work desk with manager style chair in room. Exterior of buildings looked old.
Mike Latimer
October 21, 2017 00:33
Recently changed brands from Residence Inn. Staff was friendly and accommodating, especially the breakfast attendant. Breakfast offered eggs and a different hot protein each day. The brie cheese was an unexpected treat. Parking was barely adequate. The room was quiet and comfortable. Tucked away off the highway, no road noise.
A Google User
October 21, 2017 00:33
Recently changed brands from Residence Inn. Staff was friendly and accommodating, especially the breakfast attendant. Breakfast offered eggs and a different hot protein each day. The brie cheese was an unexpected treat. Parking was barely adequate. The room was quiet and comfortable. Tucked away off the highway, no road noise.
Lionel Jenkins
October 20, 2017 10:50
Very clean, nice atmosphere and the staff are very courtesy people to talk to. Besides the lady that can't brew coffee in the morning, everything else is wonderful. Loved my stay.
Mistie Daniels
October 20, 2017 10:50
I'm staying here for a month for work. I'm on my second week and so far I've had no complaints. I love the rooms. The staff is friendly and accommodating and the free breakfasts are great. They always have scrambled eggs, a different protein everyday, yogurt, fresh fruit, boiled eggs, usually 2-3 different types of cheese, a waffle station to make fresh waffles, bagels, sliced bread, croissants, a great cereal selection, and a great variety of toppings for your food, including chocolate chips, craisins, shredded coconut, sliced almonds, and much more. The maid staff is professional and hardworking. My room always looks great after they leave. And I love that they aren't stingy with the towels. I would recommend this hotel to anyone and everyone.
Mariah Snow
October 20, 2017 10:50
Very nice efficiencies! Helpful staff. Right across the street from the sheriff's station. Good local restaurants that deliver. Close to shopping and restaurants.
Chris Catlett
October 20, 2017 10:50
Very nice place. Great staff and very helpful! Stayed here for two nights with my kids after hurricane Irma because our power was out. Awesome hotel!
Bruce Jackson
October 20, 2017 10:50
I have to say this is a great experience the room is really nice and comfy and so clean. The front desk lady Mary is so nice. I would put this up there against any 5 star.....i will diffinently make it a point to stay in the Residence Marriott when I travel from now on.