Kimberly Ann
October 25, 2017 07:52
I love Orange Theory. I have never had an issue with this place, the front desk staff has always been accommodating and nice, however, they come and go. Nikia is the best! We have an unlimited corporate package for our staff at work. Right now only two of us go, and we decided to bring a third member of our staff in to try a workout with us, since she works out a lot and we thought she would like it. We did not know that we had to bring her in 30 minutes early and the front desk staff was not very nice about it. Most of the desk staff is newer than when we first joined nearly 2 years ago. And no offense, Orange Theory is not life threatening where they had to mention that the 30 minutes was so serious "for safety protocol". They asked her a series of questions that took all but 5 or 10 minutes, and using a treadmill and rower is not rocket science. Even after sitting her down and asking her questions, she still had to reschedule to come in 30 mins early before a workout. We were totally fine with her not being able to workout that day with us, it's just the way the staff reacted and responded to it that was the issue. It's running, rowing, and weights, no different than if you went to LA Fitness. I understand explaining how to use the heart rate monitor, but to say "oh no she can't workout, its a safety issue" is ridiculous. We pay a great deal a month for two people and were bringing in a third person, you would think the staff would be extra accommodating to a business who is sending multiple people there and pay quite a good amount of money in order to do so. The third person would make our bill nearly $500 a month if she decided she wants to join, but she had a negative first experience meeting the staff.