Reviews

Rated 2.5/5 based on 23 customer reviews.
October 21, 2018 21:31

The trainer I work with is very accommodating. The gym equipment is very old and the locker room needs serious revamping. It looks like something from the 1950s. People are nice.

September 22, 2018 07:23

I am still waiting for the callback that was advise would be given by March 14th, which has still not been received in regards to a situation that I have been patient with for the past four months. Not only was it not handled properly at the location, but the way they chose to handled it is to advise me to purchase more PTs then my previous PTs would be honored. I find this to be extortion. Not only did I bring it to the location site PT on numerous occasions; I was also given a back and forth answer from, I forgot to not receiving a response. As a long time member (10 plus years) I have never had this issue with 24 Hour Fitness at ANY location I have attended. Never had a service issue neither. I have seen this location from the beginning of times. Happy for the updates, you even raised my fee every year, not proud of the service.

August 28, 2018 01:50

For a major chain, let's be honest, the place is a dump. The equipment and machines are going on 20 years old if not longer. The locker room looks original, never updated, bathrooms are usually pretty nasty.

The free weight area is located directly above the pool and the building obviously has major humidity problems because of the heated pool....that humidity travels upstairs, which is why EVERYTHING is rusted and tarnished. Up till a few months ago, my hands would be orange after using a barbell. I used to go to the Planation location 10 years ago....same building design, same issues.

The "CrossFit" area downstairs is really nice, it'd be nice to see the whole gym get the love that that section got. That all being said, the weights are still heavy and this place is close to the house. It definitely needs a face lift....but proximity is more important to me than athstetics, and they have every I need in a gym.

August 28, 2018 01:50

For a major chain, let's be honest, the place is a dump. The equipment and machines are going on 20 years old if not longer. The locker room looks original, never updated, bathrooms are usually pretty nasty.

The free weight area is located directly above the pool and the building obviously has major humidity problems because of the heated pool....that humidity travels upstairs, which is why EVERYTHING is rusted and tarnished. Up till a few months ago, my hands would be orange after using a barbell. I used to go to the Planation location 10 years ago....same building design, same issues.

The "CrossFit" area downstairs is really nice, it'd be nice to see the whole gym get the love that that section got. That all being said, the weights are still heavy and this place is close to the house. It definitely needs a face lift....but proximity is more important to me than athstetics, and they have every I need in a gym.

August 13, 2018 14:03

I am not one to write reviews, but this place needs attention in cleanliness and customer service.
I've been to 24hr fitness in many states, this one is the worse.
Some of the instructors need to wake up and remember the reason the place exists is because there are members.
The Sunday cycle instructor needs to be more mindful, respectful.
It's shouldn't be a big deal when more than one person asks her to make sure the ceiling fan 'is on.

The sauna is full of people fully dressed and sitting with sneakers on the benches.
One family had their kids in the swim class in the morning, they said no one from staff ever went in to check the sauna. A swimmer wanted to sit in sauna for few minutes but could not, the place was full of people with sneakers on.
Front desk staff disinterested.

August 13, 2018 14:03

I am not one to write reviews, but this place needs attention in cleanliness and customer service.
I've been to 24hr fitness in many states, this one is the worse.
Some of the instructors need to wake up and remember the reason the place exists is because there are members.
The Sunday cycle instructor needs to be more mindful, respectful.
It's shouldn't be a big deal when more than one person asks her to make sure the ceiling fan 'is on.

The sauna is full of people fully dressed and sitting with sneakers on the benches.
One family had their kids in the swim class in the morning, they said no one from staff ever went in to check the sauna. A swimmer wanted to sit in sauna for few minutes but could not, the place was full of people with sneakers on.
Front desk staff disinterested.

August 9, 2018 07:06

Cancelling my membership. This place is absolutely disgusting! There was a blood spot on the ground by one of the cable cord machines for over 2 weeks. I made multiple complaints to the staff to have it cleaned. I finally ended up cleaning it myself. The spray bottles to clean with are never full and there are never paper towels to clean with either. And the floors are filthy. This place is so dirty. Pop for the extra $7 and go to LA Fitness. Don't waste you're time.

August 9, 2018 07:06

Cancelling my membership. This place is absolutely disgusting! There was a blood spot on the ground by one of the cable cord machines for over 2 weeks. I made multiple complaints to the staff to have it cleaned. I finally ended up cleaning it myself. The spray bottles to clean with are never full and there are never paper towels to clean with either. And the floors are filthy. This place is so dirty. Pop for the extra $7 and go to LA Fitness. Don't waste you're time.

July 4, 2018 18:54

This is by far the worst 24 Hour fitness around. I should have taken pictures of the dumbbells, no where even close to being organized. For the longest time the bench press bars were so worn they had no groves in them to help you locate your hands equally on both sides. They finally got new ones but the A/C system is so messed up it literally rusted the bars overnight. Nothing like having to wash rust off your hands. Oh, and you may want to look up at the A/C unit, it has MOLD all over it. Yes, you are breathing in mold spores. No thanks I will never come here again.

July 4, 2018 18:54

This is by far the worst 24 Hour fitness around. I should have taken pictures of the dumbbells, no where even close to being organized. For the longest time the bench press bars were so worn they had no groves in them to help you locate your hands equally on both sides. They finally got new ones but the A/C system is so messed up it literally rusted the bars overnight. Nothing like having to wash rust off your hands. Oh, and you may want to look up at the A/C unit, it has MOLD all over it. Yes, you are breathing in mold spores. No thanks I will never come here again.

June 12, 2018 09:55

I am still waiting for the callback that was advise would be given by March 14th, which has still not been received in regards to a situation that I have been patient with for the past four months. Not only was it not handled properly at the location, but the way they chose to handled it is to advise me to purchase more PTs then my previous PTs would be honored. I find this to be extortion. Not only did I bring it to the location site PT on numerous occasions; I was also given a back and forth answer from, I forgot to not receiving a response. As a long time member (10 plus years) I have never had this issue with 24 Hour Fitness at ANY location I have attended. Never had a service issue neither. I have seen this location from the beginning of times. Happy for the updates, you even raise my fee every year, not proud of the service.

June 5, 2018 11:37

No stars!!! This is insane! I paid for a membership with training sessions in the amount of $200.00 which I could not use due to health conditions. Upon trying to cancel, I have been given the run around, no one calls me back to be able to get my money. Its insane! Think about it twice before giving them your hard earn money! it's been countless calls and still nothing since the end of February 2018. Where is my $200.00?

May 24, 2018 09:38

Gym location is good. Staff is wonderful. They remodeled last year. But left old equipments. The location in plantation looks exactly the same but newer equipments. Why have us pay double the amount and cant even give us better machines. Its frustrating at times because I see alot of people complaining. Especially on the elliptical machines. Just wonder if it's ever going to be replaced. I personally can't wait until the location on commercial is officially built and open

May 20, 2018 01:49

Some of the equipments got to be replaced. Slowly renovating the spot. Love the CrossFit area. Brand new sonar room.

May 3, 2018 13:54

This location is a poor representation of the brand and what it stands for. The staff does not care for its members at all. They do not see people, all they see is enrollments. There is no personal connection, no customer service, no sales etiquette or service and it is not a clean facility. They need to truly upgrade their customer service and their cleanliness. If I could give it a ZERO star I would. Your service was terrible yesterday, I honestly felt that if I was prettier, lighter in skin, or buying more services, I might have gotten customer service. You treated me and my guest like we were feces under your shoes and I am a paying member!!! I ended up taking my guest to Youfit and they enrolled. Jacobsen the Sales Manager was rolling his eyes at us like we were dumb. The girl at the front did not even remember that I signed in 2 minutes before I asked her for the guest pass for my guest. You would have more sales if your staff saw people. Respected them, tried to build rapport and connect with them. But they do not. Terrible representation of the brand.

February 26, 2018 21:14

Nice club I go there several times a week

January 27, 2018 11:34

This is the best gym in town very clean well-kept. The pool the jacuzzi the steam room are the best around and can be enjoyed indoors all year round

January 19, 2018 13:22

Awesome workout place the staff are really accommodating. Very helpful, a good atmosphere

January 14, 2018 09:11

The indoor pool is one of the best in florida. Try the aqua classes. Very uplifting and fun. Get fit without pressure

October 25, 2017 11:46

Manager was NOT friendly. The gym inside is pretty old. Bathroom is never restored with paper towels. It is open 24 hours which is a plus. Front desk workers were nice. Weights are all scrambled across the gym. LA FITNESS is your best bet. More locations and kept cleaner.
It also costed $20 for the day.

October 25, 2017 11:46

If anyone is looking for a knowledgeable, passionate and EXTREMELY talented Personal Trainer, ask for Dan C. I took 24 sessions with Dan and he customized my entire program based on my health, past injuries, goals, performance, etc... I injured my lower back when I did cross fit and boxing a few years ago, since then I've been traumatized to go back to the gym. But, I was very impressed by the approach and game plan that Dan had for me so I decided to go all in and give it my all. We worked on core stability, strength, conditioning, cardio, etc... A day after each session for 3 months straight he would ask me how my lower back was feeling. By the end of our program I was doing exercises that I would not dare to do before. Again, Dan is an amazing trainer. Also, he will hold you accountable so don't start something you can't finish.

October 25, 2017 11:46

Clean sauna and steam room. Not too crowded during the busiest time of the evening.

July 28, 2017 12:44

If anyone is looking for a knowledgeable, passionate and EXTREMELY talented Personal Trainer, ask for Dan C. I took 24 sessions with Dan and he customized my entire program based on my health, past injuries, goals, performance, etc... I injured my lower back when I did cross fit and boxing a few years ago, since then I've been traumatized to go back to the gym. But, I was very impressed by the approach and game plan that Dan had for me so I decided to go all in and give it my all. We worked on core stability, strength, conditioning, cardio, etc... A day after each session for 3 months straight he would ask me how my lower back was feeling. By the end of our program I was doing exercises that I would not dare to do before. Again, Dan is an amazing trainer. Also, he will hold you accountable so don't start something you can't finish.

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