Jessica Jones
April 5, 2018 17:25
These people are scam artists interested in nothing more than your credit card. Once they have it, they do not want to help you with anything. ANYTHING. If you call them, you will be transferred without warning to their corporate office if they don't feel like helping you. Then they'll tell you to get help from the local club. It's a vicious cycle. The managers that are supposed to assist "fix" everything are never present.
Storytime: Cameron, the former Personal Training Director of the Missouri Club, sold my brother and me on packages for 8 personal training sessions per month for $160/month. That sounds like a good deal, so we went with it. However, Cam would always schedule an extra session with us off the books with him, then one with another trainer on the books. We found out later the contract was actually for 4 sessions/$160/month. He did not honor his originally stated agreement. Now we are stuck paying for something that was not a part of what we had agreed to with Cam, because he promised us something that was not true. How he explained this contract was incorrect. They allow their employees to lie, then do not care if their lies hurt people financially. Cameron's boss was supposed to contact me, and never has. My credit card keeps getting pinged for $160 even though I was told by one of their reps in the corporate office it was canceled and I would no longer be charged. There is another lie. I have yet to be contacted by an actual manager.
They are still taking money out of my bank account, out of my brother's bank account, and out of my credit card, and we have not been to their club in MONTHS. DO NOT GIVE THEM ACCESS TO YOUR MONEY!!! THEY WILL NOT LET YOU GO!!!