| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -11:00 pm |
| Sat | 07:00 am -09:00 pm |
| Sun | 07:00 am -09:00 pm |
Love this place. I'm a member and can go to any location. This is my favorite by far. The atmosphere, staff and amenities are top notch. Not to mention the location.
This place was great a year ago but it turned into a big disappointment lately. it is frustrating to keep paying full price (well over 100) for many months while swimming pool and steam room have been under repair and not available. Worst of all they suggest customers have no choice to use their other locations while they are fixing these issues. May be time to consider other options.
I am extremely disappointed with my experience with the customer service staff at this location.
Yesterday, I set up an appointment with a gentleman at the front desk for a facility tour this morning. I told him I wanted to come in at 8:15am since I have work at 9. He offered 8:30 but I again told him 8:15, so he said he would make the appointment for 8am & put a note saying 8:15 (I take the metro so I wanted a little bit of leeway if I arrived a little late). This morning, I arrived early at 8 & told the front desk I was here for my tour. The woman told me that the staff member who would be giving my tour had not yet arrived & would not be in until 8:30. Then the gentleman who set up the appointment pops up from behind the desk & goes, "Oh I made your appointment for 8:30, remember?" To which I replied, "You didn't make it for 8?" He said, "No, you said 8:30." So, I said okay & no one at the front desk tried to assist me so I left.
After a few minutes I returned & told the gentleman who originally made my appointment that I distinctly remember him telling me that he would make it for 8am & put a note for 8:15 & that I told him I couldn't do 8:30 because of work (30 minutes is not enough time for a gym tour because I had also planned on purchasing a membership afterwards). He replied, "No you didn't tell me that." I wanted to say, "Check your video footage & turn the volume on," but I did not. Instead I told him to tell the staff member who was going to give me a tour not to worry about it. I was not given an apology, just an, "Okay."
I am truly baffled and frustrated at the level of unprofessionalism I was shown. I worked in customer service for 6 years and would NEVER tell a customer that they were wrong. Instead, I would say, "I apologize for the miscommunication." There are scenarios where the customer is in fact wrong but still you try to assist them, that is your job!
I was so excited to get a tour because the facility looked nice but if I am shown this amount of unprofessionalism as a prospective member then I don't even want to know how they treat their current members.
EDIT: I did receive a friendly email from the staff member who was supposed to give me a tour. He apologized for the miscommunication & offered to reschedule. Will update if need be.
I had over two nice years with this gym, but unfortunately, VIDA is a lot like dating someone who seems great until there's that first moment of conflict and then you see how crazy and unreasonable they really are.
While VIDA presents itself as a high market gym and they do some things really well, don't let the veneer fool you. This is just another fitness center engaging in unethical and predatory business practices, no matter how much lipstick they put on that pig. That said, it's very pretty and clean if you keep your service expectations low.
The seats on the spin bike are very uncomfortable. My butt still hurts 2 days later from taking the spin class. Also the spin instructor played all heavy rock music the whole class instead of playing a variety of music genres. Will not be joining.
The seats on the spin bike are very uncomfortable. My butt still hurts 2 days later from taking the spin class. Also the spin instructor played all heavy rock music the whole class instead of playing a variety of music genres. Will not be joining.
I was convinced by my wife to make a contract with this gym, not only because it had good reviews and people had recommended it but because i really need to start doing some exercise to get in shape, for health reasons. I have never exercised consistently before , so i dont understand most of the workouts i have to do. The staff here is incredible at helping out with this. The fair is according to their service and everyone tries to help everyone, great environment.
Super cool gym. I had a membership here through work, and was able to stop in during lunch to change before and after going for a run on the mall
Great gym. Always clean and plenty of equipment. Friendly staff. Pricey though.
This place is the worst. The training staff have absolutely zero professionalism, I've overheard them making fun of the physical appearance of their members and clients.
This place is the worst. The training staff have absolutely zero professionalism, I've overheard them making fun of the physical appearance of their members and clients.
This place is the worst. The training staff have absolutely zero professionalism, I've overheard them making fun of the physical appearance of their members and clients.
I was convinced by my wife to make a contract with this gym, not only because it had good reviews and people had recommended it but because i really need to start doing some exercise to get in shape, for health reasons. I have never exercised consistently before , so i dont understand most of the workouts i have to do. The staff here is incredible at helping out with this. The fair is according to their service and everyone tries to help everyone, great environment.
I was convinced by my wife to make a contract with this gym, not only because it had good reviews and people had recommended it but because i really need to start doing some exercise to get in shape, for health reasons. I have never exercised consistently before , so i dont understand most of the workouts i have to do. The staff here is incredible at helping out with this. The fair is according to their service and everyone tries to help everyone, great environment.
Great gym. The only thing it lacks is a real swimming pool, but it has two small with a motor that creates a current
Super cool gym. I had a membership here through work, and was able to stop in during lunch to change before and after going for a run on the mall
Super cool gym. I had a membership here through work, and was able to stop in during lunch to change before and after going for a run on the mall
Clean facility. Friendly staff. Great variety of equipment and services. What else ya need
Great gym. Always clean and plenty of equipment. Friendly staff. Pricey though.
Great gym. Always clean and plenty of equipment. Friendly staff. Pricey though.
