I was referred to this place by a coworker of mine to specifically see one of their esthetician's Shahin. She was very knowledgeable about skin and recommended things I should use and not use. She was also very pleasant and kind and the facial and massage was much needed. Overall she was great and I would go back to see her again. I didn't sign up for the monthly membership because honestly I wouldn't go back every month but I would definitely go back to her for my next facial. Trying to reach this location is impossible fyi. I was running late and I had to call the Bethesda office.
This company is getting a one-star from me because their customer service is awful and their actual skin care services are not good enough to make up for it. The facials, peels, etc. are fine, but nothing to write home about for what you're charged each month. (For instance - some of the techs actually leaving you sitting by yourself in the room for 20 minutes, instead of giving you a neck massage or something else while you wait for the mask to work.) However, it's close to impossible to get someone on the phone, when you do you're often on hold for 10 minutes, no one responds to emails, there are so few techs you have to make appointments weeks out, and with all the rules on how often you can use the services, it's a wonder how you end up going once a month. And do not even attempt to cancel the membership for something legitimate like moving or relocating. It's easier to change bank accounts than it is to stop paying for services I will never be able to use. Great concept; ok product; absolutely lousy implementation.