| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 07:00 am -08:00 pm |
| Sun | 07:00 am -08:00 pm |
STAY AWAY! LOTS OF HIDDEN FEES! CANCELLATION POLICY IS EXTRA COMPLICATED SO THEY CAN RIP OFF EXTRA MONEY!
CUSTOMER SERVICE IS USELESS AS WELL. BETTER PAY EXTRA 10%-15% BUT SIGN UP FOR A DECENT GYM ELSEWHERE
TL;DR - OUTDATED GYM WITH OLD EQUIPMENT, VERY SHADY POLICIES, USELESS CUSTOMER SERVICE.
Very convenient location for me. The GM is very friendly and always says hello by my first name when he sees me on the gym floor and not just at the desk where he can see my name when I check in.
Large, dated/worn out, and dirty gym that is often too packed to get in a decent work out during the evenings. Always frequently has machines that are out of service. Even over the course of a few years they never introduced new equipment. Despite this the price keeps going up. One star is for the fact it has a 25m pool.
Great place, limited machines
I just want to warn others!!!! This gym overcharges especially if you try to freeze your account so just be careful. Check how much they're charging you every single month and be in touch with them IRL if there are any problems. It'd be a perfectly great gym if not for the messy payment situation that I know a lot of folks have been victim to.
I had membership here for over a year because I wanted to save a bit of money compared to Vida gyms. This gym has a third the number of free weights and limited machines. The men's locker room is dated and smells. I would suggest paying the additional $40 or so a month for a gym that you'd actually like to be in.
Ok location, but not enough AB exercise equipment.
Pros: As a gym, it's fine, no better or worse than your average college gym. The selection and number of machines is okay, and I never found it so busy that I couldn't get done what I needed to. It's also incredibly conveniently located.
Cons: The cancellation policy and hidden fees are clearly meant merely to separate you from your money without your realizing it. Aside from the cancellation fee itself and the 45-day notice requirement, there's another ridiculous policy: Even if you do everything right (like going in person to cancel and providing 45-days' notice), you'll still be charged the annual fee if it's not 46 days or more after the day you provided your cancellation notice.
I was a three-year member and put in my 45-day notice before my annual fee was up, but because my yearly fee was due before 45 days elapsed, they charged me the annual fee. It's a scam.
Gym facilities are fine for the most part, except that when something breaks (like hot water) it takes forever to be fixed. The real issue here is the customer service and unethical business practices. For instance, I recently got fed up and decided to cancel my membership. I called and was told to email. I emailed once, twice and no returns to my messages. I had to call yet once again to speak to someone about canceling. I was told that cancellations kick in after 45 days, so no matter when in the billing cycle you cancel, this is to ensure that will squeeze at least another full monthly payment from you even though you're clearly not interested in having the membership go that much longer. I found a new studio that respects me as a client and only requires 7 business days to cancel. Bye, bye, WSC, see you never!
They have a bunch of great facilities in DMV area. The group classes are great!
I love it. It has everything I need and want.
Not the most fancy out there. But the price is good (53$ per month with tax), the gym is big, you have a lot of classes and the working hours are great.
I love it. It has everything I need and want.
Not the most fancy out there. But the price is good (53$ per month with tax), the gym is big, you have a lot of classes and the working hours are great.
It's been a while since I have been here. But I think this is one of the best healthy options this area has today.
It's been a while since I have been here. But I think this is one of the best healthy options this area has today.
Good facilities and good price compared to other gyms in the area, but I just want to do strength training, and that can be difficult because there is always a HUGE crowd of people there and not nearly enough free weights and machines.
Good facilities and good price compared to other gyms in the area, but I just want to do strength training, and that can be difficult because there is always a HUGE crowd of people there and not nearly enough free weights and machines.
The fact that I can walk here makes it worth the price. Its clean. The machines work. They offer a lot of classes and give you a few guest passes. They also have a pool you van bring ur kids to and offer swim lessons and babysitting. But I would like to be able to bring my teens to workout or attend a class but you must be 18. That and the fact that they only have one of most machines but an overwhelming number of treadmill/stepper and cycle machines. Its ok but not amazing. And if you cant get here easily its not really worth the price.
The management team went above and beyond to help me resolve an issue! Great customer service and this gym has everything you need! friendly staff!
Been a member for at least several years AND STILL AM(DUE TO RESPONSE TO MY REVIEW AS IF I AM NO LONGER A MEMBER...I AM!). When initially joined in had issues with them as they charged me for a personal training contract that i never agreed or signed or even had a personal training session at all for this to occur. It was outrageous as it took numerous calls and months for them to return the money till i threatened with better business bureau and the issue was taken cared of immediately. it is funny how that works.
well it has been several years since then and i do have a regional membership so attend other clubs too that are definitely better. I did refer a few friends to join in and the manager said that i will get a discount or some initiative for it in my membership...well..ha..i never did.
its good gym if you are able to be flexible with your hours so not come at the peak time and the pool sauna facilities. other than that...seen and been to much better
I have been a member at this gym for two years. Recently I had issues with fraudulent charges on my card which delayed my regular monthly payment (resulting in a late fee). I have done everything I can on my behalf to prove that the fault lies with the bank but the management team has refused to help me right the situation. I have found the customer service to be disappointing here. Loyal customers are not treated with respect
Omg. Thanks so much everyone for your candid reviews. I've noticed a trend of bad customer service with gym employees in the columCol Heights area...I guess this means I'm going to have to search for a decent gym home FAR from here. Regretful.
Been a member for at least several years. When initially joined in had issues with them as they charged me for a personal training contract that i never agreed or signed or even had a personal training session at all for this to occur. It was outrageous as it took numerous calls and months for them to return the money till i threatened with better business bureau and the issue was taken cared of immediately. it is funny how that works.
well it has been several years since then and i do have a regional membership so attend other clubs too that are definitely better. I did refer a few friends to join in and the manager said that i will get a discount or some initiative for it in my membership...well..ha..i never did.
its good gym if you are able to be flexible with your hours so not come at the peak time and the pool sauna facilities. other than that...seen and been to much better
I was skeptical about joining given the reviews but the proximity to my home (10 minute walk) made it the most realistic option. I take advantage of the pool, sauna, and classes. I do not take advantage of the free weights or machines and cannot speak to their availability or reliability.
I have had a great experience with the classes. This location has diverse offerings with engaging teachers that make this an enjoyable benefit. The pool and locker rooms are well equipped with with basic necessities. Unless you have very specific needs this gym should be well suited for the average user.
I was skeptical about joining given the reviews but the proximity to my home (10 minute walk) made it the most realistic option. I take advantage of the pool, sauna, and classes. I do not take advantage of the free weights or machines and cannot speak to their availability or reliability.
I have had a great experience with the classes. This location has diverse offerings with engaging teachers that make this an enjoyable benefit. The pool and locker rooms are well equipped with with basic necessities. Unless you have very specific needs this gym should be well suited for the average user.
Staff are great people and the gym is conveniently located, but if you have any sense you would avoid signing the contract. Membership is overpriced and classes are over crowded. They make it extremely hard and expensive to leave your contract. I fulfilled my contract and still had to pay $40 to terminate my membership - been a member since 2015. Early termination is $99. You're just better off with other options.
This dump just got worse...no advance warning about the renovation of mens' locker room and sauna...just three signs on the front desk..sorry for the inconvenience. OUTRAGEOUS. Most of the staff does not care about customer "service." Why are the lockers here designed like a high school and not like the rest f the locker rooms in WSC facilities. Twice in the past month a sign asked customers to conserve on towel use! But once again they will do NOTHING because they have captured the gay population of Columbia Heights who see no alternative. AVOID THIS PLACE. I will take my business elsewhere.
Yes the staff can be less than helpful, but the gym has good equipment and the gym is well maintained. Also the maintenance staff is truly supportive and friendly. Worth getting to know.
I have been a member here for over a year so I feel I can give a good review. I lift weights and use the weight machines, but not the aerobic equipment.
The biggest issues with this gym are
1)There are too many members so you'll usually have to wait to use the weight lifting equipment
2) Many members try to superset so they will use two or more machines at once and leave a towel on the equipment they are not using so you don't use it yourself. This creates a bottleneck of people waiting to use a specific machine & makes it hard to get in and get out quickly
3) Personal trainers not associated with this gym will often come in to train people and claim more than one piece of equipment & they are usually quite hostile. I'm surprised the gym lets these trainers come in and steal business from the gym.
This gym heavily recruits new members so it always feels like the overcrowding issue is getting worse. If you're considering this gym for strength training or bodybuilding, I wouldn't recommend it unless you live really close and aren't too serious because it's hard to get a good workout in a timely manner. There are 4 benches and 2 seats for free weights and usually just one machine for each specific body part.
If you are considering it, then visit on a time and day that you plan to exercise so you get an idea of how crowded it will be. Also, don't get suckered into signing just because there is a special. This gym constantly runs specials so you should be able to get a discount regardless
People must always write reviews in a bad mood. Nice gym with all the equipment you could really need. For the size, it could use more benches and squat racks but will definitely get the job done
It's not the fanciest gym in town, but for someone like me who pretty much just takes a few yoga classes and uses the elipticals, it's everything I need. It's also nice to have a regional pass that lets me use the gym near work and the gym near home.
I really enjoying the variety of group classes that are offered. The gym has good amenities. The one issue I have is that we need more gym equipment such as weights and steps. The other WSC locations are very well equipped. I really wish the Columbia Heights location can work on it. Also, the gym gets extremely crowded at times which also needs to be worked on by the management.
WARNING!!! The staff there are not nice people. They must be trained to be very rude and unavailable if you want to cancel your membership. If this company cared and wanted to make it fair and easy, you would be able to click to cancel. I have had the exact same experience as the others on here complaining. They are definitely scammers.They will only be nice and professional locking you in. Have a need to cancel and see what happens. WSC please save your little corny damage control note. I'm so on to your bullcrap!!!
I have been a member here for over a year so I feel I can give a good review. I lift weights and use the weight machines, but not the aerobic equipment.
The biggest issues with this gym are
1)There are too many members so you'll usually have to wait to use the weight lifting equipment
2) Many members try to superset so they will use two or more machines at once and leave a towel on the equipment they are not using so you don't use it yourself. This creates a bottleneck of people waiting to use a specific machine & makes it hard to get in and get out quickly
3) Personal trainers not associated with this gym will often come in to train people and claim more than one piece of equipment & they are usually quite hostile. I'm surprised the gym lets these trainers come in and steal business from the gym.
This gym heavily recruits new members so it always feels like the overcrowding issue is getting worse. If you're considering this gym for strength training or bodybuilding, I wouldn't recommend it unless you live really close and aren't too serious because it's hard to get a good workout in a timely manner. There are 4 benches and 2 seats for free weights and usually just one machine for each specific body part.
If you are considering it, then visit on a time and day that you plan to exercise so you get an idea of how crowded it will be. Also, don't get suckered into signing just because there is a special. This gym constantly runs specials so you should be able to get a discount regardless
