Marielle Walter
October 23, 2017 08:17
I unfortunately had a very unpleasant experience with Revive. I am a very busy single mom and hardly ever do anything nice for myself, so for my birthday I thought I would splurge and get a massage. Unfortunately on my way out the door to the appointment I had a serious issue with the car seat and couldn't leave on time. I called Revive several times explaining my situation and apologizing I was running behind, I wanted to be sure I wasn't just a no show. By the time I arrived there was only 15 minutes left in my session, and I asked if I could reschedule. I was told I could not, and that not only was I not able to reschedule, I was going to be charged the full amount for a full hour massage. I thought this was very insensitive given the hard time I was having, that i was very communicative and the fact it was my birthday - come on?!! I was basically forced to get a ten minute massage for $50, or lose all my money for nothing. It was basically the least relaxing encounter I have ever had with a massage parlor. I give 2 stars because the woman that gave me the ten minute massage was clearly good at what she does and at least she was apologetic, and I dont think it was her fault about the charge, I think it was business administration that clearly does not make a single exception to their stringent policies. Given life happens and I expect for some human understanding from businesses I frequent, I would not go back to this place.