Samantha Pepi
February 20, 2018 20:22
MAKE SURE YOU CANCEL TWO MONTHS AHEAD OF ACTUAL CANCELLATION. Everything was great up until i moved out of state; the cancellation process is the most unbelievably ridiculous thing i've ever encountered. Basically i ended up paying for two months that i didn't need (being that i moved across the country and all). I cancelled my membership in early january, and was fine that they needed to charge me for that full month. But i just saw ANOTHER charge on my credit card for february. Now, that's not even the part that upsets me the most. What really disappointed me was the way i was spoken to when i called this gym/location to ask about it and all i got was attitude and her response was "because that's the way our memberships work" and when i said that it seemed completely silly to have a 45 DAY cancellation policy, and asked why they would need a month and a half to cancel one's membership, she again said "because that's just the way it is." Really. Okay cool, well thanks for nothing and thanks for your bad attitude. This company needs to work on customer service, and rethink that asinine 45 day thing...makes absolutely zero sense, i'm pretty sure it doesn't take 45 f'ing days to click the "cancel membership" button on your computers, but if they're fine with losing members this way, that's on them. When a member wants to cancel, have them pay out the rest of that month, fine. But why you need to continue charging them afterwards is beyond me. I would have continued my membership in my new state, but they just lost yet another customer because of this anti-membership retention plan - so even if you don't know you're going to need to cancel in the future, do it anyway so you're not stuck paying $180 more than you planned on.