Sonia Thosar
August 27, 2018 16:30
I was very disappointed by the way in which Sport&Health Crystal City handled my membership. I spoke to a membership rep at the very beginning when I was signing up for a short term, 2 month membership and was told my options and told to go with the 12 month membership and cancel the day I was moving out, so that I would get a lower rate per month. This was advised to me by the person working at Sport&Health who signed me up. However, when I followed those instructions exactly and cancelled a few days before moving out of Crystal City, I was told that I needed to cancel a month earlier and that I was being charged for an entire extra month even though I would not be remotely close to CC or DC anymore. Not only did I feel duped by both the representative I spoke to in the beginning and the cancellation services rep that I spoke to at the end, but as a customer my calls were never returned, nobody spoke to me on the phone about my situation, and emails were not responded to in a timely manner. It is a solid facility, but I was extremely disappointed with the customer service that Sport&Health provided me and advise against choosing S&H - there are many clubs out there that provide great facilities and great customer service.