| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 10:00 pm |
| Sat | 07:00 am - 08:00 pm |
| Sun | 08:00 am - 08:00 pm |
This gold's has everything you would want as far as equipment, but they have kept my business due to their child care center. Their child care staff is primarily one woman named Ms. Shagun who is terrific. She is great with all the kids. My child is always so excited to go to the gym.
A truly excellent Gold's Gym location. Their facilities are vast and clean - they have plenty of all kinds of equipment, machines, and weights you could hope for in a fitness facility and rest/wash rooms that are clean and spacious. Their front desk area has a large shop with drinks and supplies and their staff is always friendly and numerous. Compared to other gyms or even other Gold's Gym locations I've been impressed - it's a standout primarily in terms of its offerings and service. The only thing to watch out for is the limited parking right in front! Given it's in a busy strip mall you'll likely have to park somewhere along it and then walk to the facility.
Great gym but....my first visit their no one to show me around, explain where everything was and the girl at the desk just said " yeah you scan the app" o asked questions and she seemed more annoyed. I'm still learning what this gym is capable of without looking crazy!
Good gym, but gets pretty crowded in the afternoons during the week.
This gym is in desperate need of some upgrades. It just feels very old inside, with poor lighting and out-dated equipment. I mostly went for the Les Mills classes, but the Tuesday body pump class was always very poorly attended (less than 10 people), and when I tried other classes, the instructor failed to show up, on multiple occasions. The group fitness studio was also unorganized, with piles of things scattered around the edge of the room, and the equipment was very old and worn out. The small parking lot didn't make it easy to get in and out either.
The facilities are perfectly nice, however the staff is unable to use their own billing system such that I've been threatened with collections over unpaid dues despite repeated attempts to fix the billing issues.
Huge gym, high ceilings (good for medicine ball thrusts), a ton of cardio equipment, a couple studios, a boxing area with a couple bags and some equipment. Lots of free weights, benches, a couple racks, and a ton of machines. I usually go to the Ballston location but moved a little closer to this location and have been impressed with it so far.
Huge gym, high ceilings (good for medicine ball thrusts), a ton of cardio equipment, a couple studios, a boxing area with a couple bags and some equipment. Lots of free weights, benches, a couple racks, and a ton of machines. I usually go to the Ballston location but moved a little closer to this location and have been impressed with it so far.
I highly recommend this gym. Let me start off by saying that the staff is great and that they really care about the safety of their members. I was pretty new to lifting when I first joined, so I was not to familiar with a lot of the equipment. I attempted to use the flat bench press. I put about 14.5 plates on one side of the bar and about 4 plates on the other. I thought that this imbalance in weight would help account for the sheer muscular strength of my one arm due to daily vigorous self pleasure. I was mistaken. As I attempted to lift the bar a staff member stopped me immediately and asked, "what in the world are you doing?" and I responded saying, "I am trying to work my pound arm off. Got a problem with that bud?". To my ignorance I was unaware that the 14.5 plates were going to be on the non-pound arm because I have no sense of direction. Thankfully the staff member pointed it out and switched the weights, so no that the 14.5 plates were on the side with my pound arm and the 4 plates were on the other. The staff member said, "That's more like it. Now do that pound arm justice". Thank you GoldsGym
I highly recommend this gym. Let me start off by saying that the staff is great and that they really care about the safety of their members. I was pretty new to lifting when I first joined, so I was not to familiar with a lot of the equipment. I attempted to use the flat bench press. I put about 14.5 plates on one side of the bar and about 4 plates on the other. I thought that this imbalance in weight would help account for the sheer muscular strength of my one arm due to daily vigorous self pleasure. I was mistaken. As I attempted to lift the bar a staff member stopped me immediately and asked, "what in the world are you doing?" and I responded saying, "I am trying to work my pound arm off. Got a problem with that bud?". To my ignorance I was unaware that the 14.5 plates were going to be on the non-pound arm because I have no sense of direction. Thankfully the staff member pointed it out and switched the weights, so no that the 14.5 plates were on the side with my pound arm and the 4 plates were on the other. The staff member said, "That's more like it. Now do that pound arm justice". Thank you GoldsGym
I absolutely love this gym!!!! So clean and everyone is super nice. My first time experience I was greeted by Robert the GM. His smile and politeness was amazing!!! He walked me through the gym and showed me around!!!! I signed up right away!!! I really enjoy Arlyn the front desk personal...always greets me with my first name!!!! I can tell the employees are happy!!! The energy is right on!!!! Classes are fun, especially Bootcamp!!!!
I absolutely love this gym!!!! So clean and everyone is super nice. My first time experience I was greeted by Robert the GM. His smile and politeness was amazing!!! He walked me through the gym and showed me around!!!! I signed up right away!!! I really enjoy Arlyn the front desk personal...always greets me with my first name!!!! I can tell the employees are happy!!! The energy is right on!!!! Classes are fun, especially Bootcamp!!!!
Greed Exposed.
I have been a member for 3 + Years. I recently went with my girlfriend to go to the gym and we wanted to use a 3-day pass for her. She had a valid ID, but not a Virginia ID.
The gym only had a handful of people in there and the staff refused to let her use the 3-day pass because she did not have a state ID. Given she lives in the area.
They wanted to see my girlfriend's lease agreement to prove she actually lived there. Then they made a big deal about her living in Alexandria and not Arlington.
Nevertheless, he didn't let her in and we didn't want to pay 15 dollars because this was her first time.
I will be cancelling my membership this month.
You lost a customer due to your greedy policy. That's countless years of membership profit lost because you wanted 15 dollars for a day pass.
Also, towards the end, He said "Do you want me to contact the manager"... Dude I just want to lift with my girlfriend.
Greed Exposed.
I have been a member for 3 + Years. I recently went with my girlfriend to go to the gym and we wanted to use a 3-day pass for her. She had a valid ID, but not a Virginia ID.
The gym only had a handful of people in there and the staff refused to let her use the 3-day pass because she did not have a state ID. Given she lives in the area.
They wanted to see my girlfriend's lease agreement to prove she actually lived there. Then they made a big deal about her living in Alexandria and not Arlington.
Nevertheless, he didn't let her in and we didn't want to pay 15 dollars because this was her first time.
I will be cancelling my membership this month.
You lost a customer due to your greedy policy. That's countless years of membership profit lost because you wanted 15 dollars for a day pass.
Also, towards the end, He said "Do you want me to contact the manager"... Dude I just want to lift with my girlfriend.
The gym has good equipment, and the gyms around it are worse. That's about all it has going for it, as the LA fitness down the road only has those useless polygonal plates and the Sport and Health in Crystal City is double the cost.
Gold's Gym was once a proud establishment that introduced weight training to the masses. Now, half the gym's floor space is taken up by cardio equipment with TVs so people never have to look away from a screen, even while working out. Seems like a pretty good step towards WALL-E to me.
Oh, and don't plan on doing anything heavy here. They don't allow chalk, so good luck gripping your deadlifts. And no keeping your bag with you, so if you're a lifter who uses a belt, straps, and wraps, well, you're apparently no longer the clientele Gold's is after. Maybe they're worried you'll intimidate people, and this is just part of the Planet Fitness-ization of the gym industry. Maybe they're worried that, now that half their equipment has televisions attached, they can't trust the membership to look away from their screens long enough to avoid tripping over a bag. I don't know.
What I do know is this part of town desperately needs a gym friendly to strength training, and this ain't it.
Although this Gold's Gym location has recently replaced equipment I continue to find the management style of the staff to be lackadaisical - including a general lack of attention to cleanliness in the locker room, especially shower stalls (e.g. tufts of hair and various pieces of trash around the lockers and in the stalls). A number of weightlifters come in, put on headsets, and repeatedly drop the weights with a loud thud, which appears to be totally acceptable. Although this location is most convenient for me I am shopping around for a better managed gym.
Although this Gold's Gym location has recently replaced equipment I continue to find the management style of the staff to be lackadaisical - including a general lack of attention to cleanliness in the locker room, especially shower stalls (e.g. tufts of hair and various pieces of trash around the lockers and in the stalls). With 8 monitors in the cardio area, over the past 4 weeks, 4 of them were tuned to the same sports channel, 2 were tuned to a second sports channel, and 2 to a local channel that puts out soap operas in the middle of the day (when I usually come to the gym). Repeated requests of managers and front desk to please put up CNN have been to no avail (one assistant manager looked at me like I was speaking a foreign language, then said he would take care of it, then did nothing). A number of weightlifters come in, put on headsets, and repeatedly drop the weights with a loud thud, which appears to be totally acceptable. Although this location is most convenient for me I am shopping around for better managed gym.
0 stars.
I am writing this review after trying to contact the staff and headquarters for almost 4 months. I froze my membership due to a medical injury and as per the gym policy, presented in-person with a doctor's note. I signed all the necessary paperwork and still was being charged for 3 months of full membership. I called my credit card company and blocked Gold's Gym from taking out any additional money. I have been calling and emailing everyone and anyone to provide a refund for the membership charges. No one has gotten back to me, not even corporate headquarters.
Last time Monique Perry from the gym called me, she stated they had LOST my note from my doctor's office and no one had filed the Freeze paperwork. She has not responded to my emails since January 17.
If you are fraudulently being charged from this gym, I suggest you block them from taking out any additional money from your credit card company, because they'll keep taking money out if you don't. This company takes advantage of its members and will ACTIVELY STEAL money from you, even if you follow their policies and procedures. This is not only a branch issue, but a company wide issue.
Would give ZERO stars if I was able to. Nonexistent customer service in this location. Communication severely lacking and management barely available to answer any questions. No one goes out of their way to make members feel the way they should. Would never recommend.
Member for over 20 years. Great facility, staff and superb new machines.
I was a longtime member, but I will not return to any Gold's Gym in the future. I've made eight documented phone calls and have spoken with 5 separate associates (Including manager Robert who's name also appears on the website) since March 3rd attempting to cancel a membership that was no longer under contract. I continued to receive billings from Gold's gym after multiple assurances that my account had been closed and after being told that I would be refunded for several months of charges after my initial cancellation request in March. Each time I speak with them now, I'm told I will be refunded and that I will receive and e-mail or call confirming it, but no further communication ever happens.
I originally planned to cancel my membership for a short time then return to Gold's, but this experience has turned me off to Gold's Gyms permanently and I would not recommend them to others. Even without a contract obligation, they seem unable or unwilling to handle very basic billing processes. It has been 5 months since my first cancellation request.
I made yet another call today and was told again that the manager would call me this afternoon on my cell. I waited a while longer to see if this might be resolved, but once again it appears there will be no call back to me. I'm now beginning the dispute process with through my credit card company.
I always joined back Golds gym between last 9 years because cycling yoga body pump body step body attack sports conditioning 30 minutes high intensity classes etc all group classes trainers excellent experienced then some other gym's personal trainers. And always improving new workouts details what is the best for us. Customer service great, new equipments.
Thank you Golds gym team. Sincerely, Inga
Tried to join and the sales person couldn't really explain the membership options
Not sure if they are reading these comments. I signed up online on August 31, couldn't go until yesterday September 12. The front office couldn't find me in the system, but let me work out only for once, they guy was nice within his limited authority. I couldn't find time to talk to the member service, went again today, had the authorization and transaction codes I received during the online sign up, but the front office wasn't able to find me in the system; so he turned me away. So far, they have withdrawn twice from my account, but I am not in their system to let me work out. Is this a system? I will talk to the member service today and cancel my membership.
So I went to cancel my membership; the sales person convinced me to stay with them by crediting the next bi-weekly fee to my account which was due on September 23rd. I wanted to give it another try, but it didn't work, they withdrew from my account. I called the general manager who has responded to my first review here, guess what, he had no clue and he couldn't find any notes on such an agreement in the system, and the sales person wasn't working that day either. The general manager promised to leave a message for the sales person who would be on duty on Sunday ( Sep 25) to call me to discuss. I didn't get any calls till 2 pm, I myself called, the sales person said he didn't have any messages from the manager, he also said that he was very busy and would call me back in a couple of minutes, guess what, he never called back. I went to the gym my self, but he had already left.
I also found out that to cancel membership, you need to call the customer care; the gym itself cannot cancel it, and that cancellation is very complicated. I am still under the 30 day money back guarantee, I will call them tomorrow and see what a story is this membership cancelation through the customer care and how this 30 day money back guarantee works.
Meanwhile I wish reviews had minus star rating. I will be back soon with the ending paragraph.
So, the "30 day money back guarantee" is another scam; there is no money back. I am happy it is over; I hope so.
Advice for you; stay away from this place!
The gym isn't bad, but the AC doesn't work on the weight floor right now, making working out here pretty miserable. It's very warm and humid. I'll give stars back if they fix it, but it's been a couple weeks so far and there's been no improvement. I definitely wouldn't join at this time.
Edit: AC working; gym decent again.
I always joined back Golds gym between last 9 years because cycling yoga body pump body step body attack sports conditioning 30 minutes high intensity classes etc all group classes trainers excellent experienced then some other gym's personal trainers. And always improving new workouts details what is the best for us. Customer service great, new equipments.
Thank you Golds gym team. Sincerely, Inga
I was a longtime member, but I will not return to any Gold's Gym in the future. I've made eight documented phone calls and have spoken with 5 separate associates (Including manager Robert who's name also appears on the website) since March 3rd attempting to cancel a membership that was no longer under contract. I continued to receive billings from Gold's gym after multiple assurances that my account had been closed and after being told that I would be refunded for several months of charges after my initial cancellation request in March. Each time I speak with them now, I'm told I will be refunded and that I will receive and e-mail or call confirming it, but no further communication ever happens.
I originally planned to cancel my membership for a short time then return to Gold's, but this experience has turned me off to Gold's Gyms permanently and I would not recommend them to others. Even without a contract obligation, they seem unable or unwilling to handle very basic billing processes. It has been 5 months since my first cancellation request.
I made yet another call today and was told again that the manager would call me this afternoon on my cell. I waited a while longer to see if this might be resolved, but once again it appears there will be no call back to me. I'm now beginning the dispute process with through my credit card company.
Great gym with for equipment. Gets a little busy but still a great gym.
