David Stenner
February 9, 2019 11:07
Simply put, this gym is run by crooks and liars. We signed up for a one-week trial membership and then canceled via email (and received a confirmation that the cancellation was received in due time). Yet they still went on to charge us the first-month's fee and we had to have our credit card company cancel the charge. And then, two months later, they charged us with an annual "facility fee" of $39.99 even though we had never been members in the first place! As "evidence," they submitted an unsigned contract to our credit card company--which obviously has no legal validity--and are now fighting us tooth and nails over this sum. I have now signed up with Golds Gym right around the corner and am very satisfied. And yes, I will file a complaint with the BBB.