Brett Powers
October 23, 2017 08:13
We switched in from another branch and the YMCA supposedly lost our paperwork. The other YMCA was more expensive, so they just continued charging us at the higher rate. After I was finally able to get a hold of their business director, Maxie Sprott, he assured me that we would be compensated with a couple of months free membership. However, we still were charged during the following billing cycle. I called many times after this before I got a response.
This was a year ago. I figured mistakes happen and I let it go. However, we moved away in August and wanted to cancel our membership. Since we had been enrolled in automatic payments, we apparently needed to give two weeks notice. I was not told this, so I was unable to cancel during August. Fair enough. We submitted our cancellation form in early September. At the end of the September, we still get charged. I call to find out why and they say that they never received our paperwork, i.e., they have again lost it. After numerous attempts to get a hold of Maxie again, I finally get a response. They are going to refund our money but when I ask how long it will take, I do not get a response. This was over five weeks ago and I still do not have my money have been blown off since.