| Tue | 05:30 am -09:30 pm |
| Wed | 05:30 am -09:30 pm |
| Thu | 05:30 am -09:30 pm |
| Fri | 05:30 am -09:30 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -07:00 pm |
Worked at one of the clubs in metrowest Boston..
Before clubs closed. A lot of shady things ordered by managers.. Such as managers telling sales people to go to stores who are panic buying and sell memberships and if they didn't they would face serious consequences. I have email evidence of this.. not only could those employees/sales staff been exposed to the deadly virus and could have gotten sick and or died but also putting others in harm.
Lots of cancels of members were never processed correctly and continue to charge members. And let's not forget the continuance of charging members while the gym is closed due to virus.
Is this a business/ club you want to be a member of?
VERY SHADY PRACTICES!
I have gone to authorities and higher up people.. They're indeed investigating and agreeing that this was not right!
Unfair business practices
Be careful when signing up and cancelling memberships. When I signed up I was told there was no contract/commitment and I could cancel whenever I needed to. Three times I tried to cancel my membership (in person and over the phone) and each time someone had to "leave a message for their manager" and 2 months later I am still paying the bill. One of the guys who answered told me I would be refunded but the latest I was told was that I had to wait 90 days for the cancellation to go through (while still paying). There is also a $10 cancellation fee on top of it. It would be so nice if just one gym could have a "no contract" plan and actually stand by it.
Be careful when signing up and cancelling memberships. When I signed up I was told there was no contract/commitment and I could cancel whenever I needed to. Three times I tried to cancel my membership (in person and over the phone) and each time someone had to "leave a message for their manager" and 2 months later I am still paying the bill. One of the guys who answered told me I would be refunded but the latest I was told was that I had to wait 90 days for the cancellation to go through (while still paying). There is also a $10 cancellation fee on top of it. It would be so nice if just one gym could have a "no contract" plan and actually stand by it.
Average gym, OK price and decent equipment. Service is weak and impersonal though and parking is an issue. Not the worst option, but there are better.
Average gym, OK price and decent equipment. Service is weak and impersonal though and parking is an issue. Not the worst option, but there are better.
Friendly staffs and the location was awesome one !!
Terrible customer service. Better options in town. No parking. Avoid this place at all costs.
Terrible customer service. Better options in town. No parking. Avoid this place at all costs.
Good location, friendly staff, reasonable price. Unfortunately the gym etiquette is pretty poor so the place can be very disorganized especially when it's busy. In need of an employee to walk around putting weights and equipment away. Could use more small weights (5lb - 25lb) and clips. Some equipment could stand to be replaced.
This place is the worst managed gym I have ever been to. The staff is extremely unhelpful and rude. The weights are always left all over the place. There is only one squat rack! The freezing fee only gave me five dollars off when I went abroad for the summer. Even with that, they ended up messing up and freezing my account only for one day instead of two months. This consisted of me having to come in multiple times for them to fix the issue when they billed me for double months. Many of my friends have left the gym for similar reasons but I didn't think their customer service experienced could have been as made as they made them seem... turns out, they were correct. I do not recommend this gym to anyone.
Good so far. Don't like the freeze fee.
Staff is polite and helpful, but the membership termination system is frustrating and unreasonable. Charged over $100.00 beyond what I used for not withdrawing my membership 30 days in advance. Too much fine print and fees for a basic gym membership.
Staff at front desk helpful. Love jacuzzi, sauna
and therapy pool great.
Staff at front desk helpful. Love jacuzzi, sauna
and therapy pool great.
This place is the worst managed gym I have ever been to. The staff is extremely unhelpful and rude. The weights are always left all over the place. There is only one squat rack! The freezing fee only gave me five dollars off when I went abroad for the summer. Even with that, they ended up messing up and freezing my account only for one day instead of two months. This consisted of me having to come in multiple times for them to fix the issue when they billed me for double months. Many of my friends have left the gym for similar reasons but I didn't think their customer service experienced could have been as made as they made them seem... turns out, they were correct. I do not recommend this gym to anyone.
This place is the worst managed gym I have ever been to. The staff is extremely unhelpful and rude. The weights are always left all over the place. There is only one squat rack! The freezing fee only gave me five dollars off when I went abroad for the summer. Even with that, they ended up messing up and freezing my account only for one day instead of two months. This consisted of me having to come in multiple times for them to fix the issue when they billed me for double months. Many of my friends have left the gym for similar reasons but I didn't think their customer service experienced could have been as made as they made them seem... turns out, they were correct. I do not recommend this gym to anyone.
Good location, friendly staff, reasonable price. Unfortunately the gym etiquette is pretty poor so the place can be very disorganized especially when it's busy. In need of an employee to walk around putting weights and equipment away. Could use more small weights (5lb - 25lb) and clips. Some equipment could stand to be replaced.
Good location, friendly staff, reasonable price. Unfortunately the gym etiquette is pretty poor so the place can be very disorganized especially when it's busy. In need of an employee to walk around putting weights and equipment away. Could use more small weights (5lb - 25lb) and clips. Some equipment could stand to be replaced.
Staff is polite and helpful, but the membership termination system is frustrating and unreasonable. Charged over $100.00 beyond what I used for not withdrawing my membership 30 days in advance. Too much fine print and fees for a basic gym membership.
