| Tue | 05:00 am -10:00 pm |
| Wed | 05:00 am -10:00 pm |
| Thu | 05:00 am -10:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 07:00 am -06:00 pm |
| Sun | 07:00 am -05:00 pm |
Great place with lots of energy and everyone seems to get along; awesome staff!
Not a bad gym. Staff is nice.
My partner went to edge fitness club in Greenwich and had a personal training session "Complimentary". The trainer name is Robert Anderson he mentioned to my partner that he should get started for a flat rate of $365 for 30 minute sessions and only twice a week. While my partner was working out he decided that he no longer wanted the personal training at the club and the same day he signed up he decided to cancel the account and Robert mentioned that he was the manager & that he couldn't cancel the account. It took him about two hours to try and cancel the personal training. This is a very unprofessional place to work out. When I reached out to the Norwalk location they mentioned that he would be able to cancel the personal training. As my partner was on the phone with me he asks to speak with him privately. As we have declined the offer for more than an hour and half on the phone this trainer is refusing to cancel the account.
DO NOT JOIN THIS GYM! AND MOST IMPORTANT DO NOT SIGN FOR PERSONAL TRAINER
I like the fact that the gym is close to my house and they have some nice classes. But under desperate times, I felt into the mistake to sign up for personal trainer sections. It was the worst mistake of my life! First of all, it is extremely expensive for getting almost nothing back. More than $200 for only 30 minutes one time per week (I was really desperate to have accepted this). Second, it is impossible to cancel this.
The staff literally don't care about you or helping you. When you are joining the gym, they don't give you all the details and what you are going to have to pay for. There is a huge lack of information from them and they say the problem is yours because you didn't read the 5 pages terms & conditions report. Be aware! Find another gym!
I'm changing my review to one star. I recently started a new job that offers a free gym in our facility and no longer needed my gym membership at The Edge. Upon visiting I was told I can't cancel in person but need to call an 800 number.. ok, no big deal. When calling the number I was prompted with a recording explaining that I need to send en email to a customer service address requesting the cancellation. After a few days I received a response confirming my mememember has been cancelled.. great, I'm good to go.. nope.. I'm still being charged monthly for my membership which is supposed to be cancelled. Aside from that I'm constantly receiving text messages from people at the Edge practically begging me to come back. This is unacceptable behavior if you ask me. Why can't I simply stop the membership without annoyance and harassment? If you ever plan on cancelling you membership here, don't sign up to begin with.
Watch out for this edge fitness. If youre trying to cancel or stop your membership, they will tell you to call thier finance company the ABC fitness. And its so hard to cancel or stop the membership. They giving you a hard time. Even you advice them that you will cancell your membership, they will continue charging your card. Its not nice. Mr.Alex Fudor of edge fitness know that im cancelling my membership. But he didnt do anything or even advicing the edge fitness that im cancelling it. Still they let my card charged.
Watch out for this edge fitness. If youre trying to cancel or stop your membership, they will tell you to call thier finance company the ABC fitness. And its so hard to cancel or stop the membership. They giving you a hard time. Even you advice them that you will cancell your membership, they will continue charging your card. Its not nice. Mr.Alex Fudor of edge fitness know that im cancelling my membership. But he didnt do anything or even advicing the edge fitness that im cancelling it. Still they let my card charged.
Feedback based on evening attendance:
Challenging to find a parking spot. Valet is offered but even that is hard to get to. Parking lot is a crazy mess, with people parking literally anywhere they find space, even if it's not an actual parking spot. Give yourself time to get to a class (30-45 minutes at least) .
Some of the staff members have been largely unhelpful - mostly hanging out, chatting and on their cellphones. Classes are tight (they seem over booked). Equipment tends to be booked up. General feel is tight/congested.
Feedback based on evening attendance:
Challenging to find a parking spot. Valet is offered but even that is hard to get to. Parking lot is a crazy mess, with people parking literally anywhere they find space, even if it's not an actual parking spot. Give yourself time to get to a class (30-45 minutes at least) .
Some of the staff members have been largely unhelpful - mostly hanging out, chatting and on their cellphones. Classes are tight (they seem over booked). Equipment tends to be booked up. General feel is tight/congested.
Small very cozy
Very clean
I love the sauna
It is a step up from planet fitness and a step down from La fitness. They managed to occupy the space well and be able to fit a lot of different activities and equipment but with that being said you feel like you are constantly tripping over people to get from one end to another .
Fun classes and spaced out schedule
Offers daycare
And smoothie bar is good.
The gym itself is nice and you can work out well. Also the people in my location were very nice and helpful, BUT if you want to cancel the membership you have to call a hotline and talk to a computer voice. In this "talk" there is no way to cancel your membership so you have to send an email to this separate agency. It takes them about 3 days to answer. You're only able to cancel your membership if your moving 15 miles away from all locations. If that's the fact you need to send them a proof with your new address (they show you some different ways). It's annoying and takes you so much more time than in other gyms I've been a member before.
Always helpful and supportive. Friendly and knowledgeable staff. The challenges are awesome- lost 18lbs!
I would give a 0 star if I could ..
They are giving my mom a hard time to get out of the contact (She's moved to another state).
Just be aware or hire a lawyer. It's another corporate office you have to deal with.
The gym is pretty small. I always see people cleaning the gym while I work out. The staff is not very friendly. They just sit around and chat. Overall the gym is worth checking out.
I've been going to this gym for the past 4 years, mostly because of its very convenient location. I spoke with a woman at the front desk in early January about cancelling my membership because of an upcoming move. She gave me a number and told me to call it when it was time to cancel. I've since moved and called the number, only to be informed that I was supposed to send in a form (that wasn't provided or even mentioned) and that I'll now be in a 30 day cancellation window in which my $31 membership fee will be charged as well as $49.99 for dues in March. I reached out to the corporate office to dispute this because if I had been given the correct info I would have avoided this additional $49.99 fee but they couldn't care less.
Bottom line is I wouldn't recommend this gym to anyone; with their revolving door of employees, disappointing hours, and penny pinching corporate office you're not likely to find any "edge" for having joined this club.
The gym itself is nice and you can work out well. Also the people in my location were very nice and helpful, BUT if you want to cancel the membership you have to call a hotline and talk to a computer voice. In this "talk" there is no way to cancel your membership so you have to send an email to this separate agency. It takes them about 3 days to answer. You're only able to cancel your membership if your moving 15 miles away from all locations. If that's the fact you need to send them a proof with your new address (they show you some different ways). It's annoying and takes you so much more time than in other gyms I've been a member before.
The gym itself is nice and you can work out well. Also the people in my location were very nice and helpful, BUT if you want to cancel the membership you have to call a hotline and talk to a computer voice. In this "talk" there is no way to cancel your membership so you have to send an email to this separate agency. It takes them about 3 days to answer. You're only able to cancel your membership if your moving 15 miles away from all locations. If that's the fact you need to send them a proof with your new address (they show you some different ways). It's annoying and takes you so much more time than in other gyms I've been a member before.
Always helpful and supportive. Friendly and knowledgeable staff. The challenges are awesome- lost 18lbs!
